Temporary data is often stored on devices to help with overall performance. 

Over time, these cached files can get corrupted and lead to streaming issues.

Select your device below to learn how to clear your cache and help with performance stability:

Android phone and tablet

You can only clear iSakura TV cached data on select Android models. Please follow the steps below if available:

From the home screen, go to Settings

Tap Apps > iSakura TV > Storage

Tap both Clear Cache and Clear Data

Android TV

Go to Settings > Applications > iSakura TV

Select both Clear Cache and Clear Data

Fire TV and Fire TV Stick

Go to Settings > Applications > Manage Installed Applications > iSakura TV

Select both Clear Cache and Clear Data

Fire tablets

Go to Settings > Applications > Manage Installed Applications > i Sakura TV > Storage

Select Clear Data or Clear Storage, then select Clear Cache

If you’re still having trouble after clearing your device’s cache, these video playback troubleshooting steps may help. 

For even further assistance, please contact us via email or WhatsApp.