Hi. I have just taken Sky stream with puck including netflix. I can get it all to work on my tv ok. How can I watch Netflix on my laptop via the sky go app ? I cant find how to do this. If I can't get it to work I will be cancelling sky. Thanks.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
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How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
We've installed the Deco P7 system in our home today, replacing two older routers. Everything works fine out of the box: Youtube, Twitch etc. But Netflix refuses to connect on phones, tablets and computers. We can't even open the Netflix website. Only when I set up a VPN connection can we get through. I have tried turning off the Anti-Virus options in the app to see if that somehow blocks it, but it doesn't help.
Edit: Changed a bunch of things, including switching to AP mode and turning off 5Ghz. Nothing helped. Put everything back the way it was and suddenly Netflix works. A mystery to me and quite annoying as I have no idea what originally caused this.
Edit2: As the Deco works with its own DHCP pool (and things like cameras, NAS etc were originally set to 192.168.1.xxx in our network) I tried changing it to AP mode again so I could use our base IP pool. Netflix stopped working on all devices immediately again and I for the life of me cannot make any sense of this. Changed the system back to Router mode again and we are back in business with Netflix. Ended up putting all our network devices in TP Link's IP pool now so everything at least works again.
If anybody can see any logic to the Netflix situation (again: both app and URL are blocked), then I would very much appreciate input. Completely unrelated probably but also annoying: my son is reporting significantly slower connections in his online games and more lag on his wired (!) connection. In the old situation he would be gaming around 20/25ms, but now it is close to 40ms with occassional spikes.
Something must have been issuing DHCP address when in AP mode? Another router? What is being handed out for DNS? Sometimes ISPs who are caching/colocating streaming services like Netflix will block other sources of the same data and non-local DNS servers can cause geolocation to give you the wrong service as local. Rare and obscure, but possible....
Yes, I do. We have a modem that is provided by our ISP, which is the main access point for our fiber optic network. Wifi is turned off on this. It has IP address 192.168.1.1 and issues DHCP addresses to the network in the 192.168.1.xxx range. In the old situation I had two separate routers (an Asus on the ground floor and a Linksys on the second floor) set up in bridge mode. They were both connected via wire to the base modem. Anything connected to them or to the base modem via a switch was issued a 192.168.1.xxx address.
When I purchased the Deco system I removed the two wireless routers and replaced them by the Deco system. First I tried to use it in AP mode, as that seemed like the best fit and easiest transitation. It did indeed distribute addresses in the 192.168.1.xxx range, but as described above Netflix did not work. Switching to normal mode makes the Deco dsitribute addresses from the 192.168.68.xxx pool, so indeed a second pool and not ideal.
Perhaps worth mentioning at this point two things I find strange: 1) I can't reach the base modem anymore through my browser, neither in AP nor in normal Deco mode. I really should try hooking my laptop up directly to the modem but it is difficult to reach and does not seem to be the bottle neck at the moment. 2) Any devices that are wire connected to our network are issues addresses from the 68-pool, so by Deco's DHCP-service. Is that normal when for instance the laptop and closest deco are both connected to a switch that is directly wire connected to the base modem?
That sounds ideal, but I can't seem to get this working. In the app if I look at DHCP settings then I cannot change the IP-range to the 192.168.1.xxx range. Anything in that range I enter results in 'invalid start IP' or 'invalid end IP'. If I go the the LAN IP settings and try this, then it says that 'the LAN IP address and WAN IP address cannot be in the same subnet'. I am no networking specialist though, so perhaps I am trying the wrong things here.
Sometimes ISPs who are caching/colocating streaming services like Netflix will block other sources of the same data and non-local DNS servers can cause geolocation to give you the wrong service as local. Rare and obscure, but possible....
In the old situation we never had any problems connecting to Netflix, so I don't see why a different wireless router would have such an impact on this. It was not only the app that wasn't functioning, but we could not reach the website either.
EDIT: Okay, the fact that the base modem could not be reached kept bothering me. I had reset that one twice before, but this morning dug it out and made a direct wired connection with my laptop. Strangely enough now I couldn't reach Netflix through there (I had disconnected all other wires going into our system) while it was working through wireless minutes before. And I could still not approach the base modem's user interface. So both those things did seem to point to a problem with the base modem. I gave it another hard reset (third time though), and after rebooting I could finally approach it through 192.168.1.1. I then hooked the rest of the system back up, changed Deco to AP mode and everything - including Netflix - is now working fine.
I am still not entirely sure what could have caused this behaviour. It is too much of a coincidence that it started the moment I hooked up the Deco. And the fact that Netflix did work through VPN and did work when Deco was in router mode makes it all very weird. But for now it is all working as intended, so I'll keep my fingers crossed that it stays that way. Thanks for your time. 152ee80cbc
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