Last Updated: March 18, 2025

This Privacy Policy explains how Trenzym ("we," "us," "our"), a mobile application designed for technicians and supervisors to manage maintenance tasks for any company, collects, uses, and protects personal and nonpersonal information from users of our mobile application and website (collectively, "Services"). We are committed to safeguarding your privacy and ensuring transparency in our data practices.

 1. Information We Collect

 1.1 Personal Information

Personal Information refers to data that can identify an individual, such as:

 Name and email address (e.g., when provided for account creation or direct communication).

 Newsletter Subscription: If you sign up for our newsletter, we collect your email address to send updates about our products and services. You may unsubscribe at any time using the link provided in our emails.

 Direct Communication: If you contact us, we may retain a record of that correspondence (e.g., emails or support requests).

 1.2 Camera and Gallery Usage (Images)

 Purpose: The app requires access to your device’s camera and gallery to allow technicians and supervisors to upload images solely for updating the status of maintenance tasks.

 Usage: User images are only used in the app’s chat feature to send task status updates to relevant team members.

 Permission: We only need to allow the camera or gallery to upload pictures for this purpose. You will be prompted to grant permission when this feature is used.

 Storage: We do not store any images internally on our servers or databases. Images are transmitted securely within the chat and are not retained after the task update is completed.

 1.3 NonPersonal Information

We may collect nonpersonal information that does not identify you, including:

 Device Information: E.g., device make, model, operating system version.

 Usage Data: E.g., app interactions, timestamps, and feature usage statistics.

This data helps us improve the app’s performance and user experience.

 1.4 Sensitive Information

We do not collect sensitive information as defined under applicable laws, such as racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, or criminal records, unless explicitly required for a maintenance task and consented to by the user.

 2. How We Use Your Information

We use the collected information for the following purposes:

 Personal Information: To facilitate account management, respond to inquiries, and send newsletters (if subscribed).

 Images from Camera/Gallery: To enable technicians and supervisors to share task status updates within the app’s chat feature. These images are not used for any other purpose.

 NonPersonal Information: To analyze app usage, troubleshoot issues, and enhance functionality.

We do not sell, trade, or rent your Personal Information or images to third parties.

 3. Legal Basis for Processing

We process your information based on:

 Contractual Necessity: To provide the app’s core functionality (e.g., task status updates via images).

 Legitimate Interests: To improve our Services and ensure their security.

 Consent: For optional features like newsletters or camera/gallery access, where you explicitly grant permission.

 4. Disclosure of Information

We may share your information only in the following cases:

 With Your Consent: If you explicitly agree to share specific data.

 Service Providers: With trusted thirdparty vendors (e.g., cloud hosting services) who assist us in operating the app, provided they adhere to strict confidentiality and data protection standards.

 Legal Obligations: If required by law, regulation, or legal process (e.g., court order).

Images uploaded for task updates are not shared with any third parties beyond the intended recipients within the app’s chat feature.

 5. Data Storage and Security

 Personal Information: Stored securely on encrypted servers to protect against unauthorized access, misuse, loss, or disclosure.

 Images: Not stored internally. Once transmitted in the chat for task updates, images are not retained on our systems.

 Retention: Personal Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Non Personal data may be retained indefinitely for analytics purposes.

Note: Camera and Gallery Usage: We collect images from your camera or gallery only to allow technicians and supervisors to upload pictures in the chat feature to update maintenance task statuses. These images are not stored internally and are used solely for this purpose.

 6. Your Rights and Choices

 Access and Correction: You have the right to access, update, or correct your Personal Information. Contact us at the details below to exercise this right. We may request identification for security purposes.

 Camera/Gallery Permissions: You can manage or revoke these permissions through your device settings at any time. However, this may limit your ability to update task statuses.

 Newsletter OptOut: Unsubscribe from newsletters using the link in our emails.

 7. ThirdParty Links and Services

Our app or website may contain links to thirdparty sites or services. We are not responsible for their privacy practices. We encourage you to review their policies before sharing information with them.

 8. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that such data has been collected, we will delete it promptly.

 9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on our website and, where feasible, within the app. The “Last Updated” date at the top will reflect the latest revision.

 10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:  

Email: info@iplexsoft.com