You can also specify criteria so that only certain emails are forwarded. When you set up a rule to forward certain emails to another account, you can only use one forwarding address for each rule. See Set up rules to filter email in Mail on iCloud.com.

Everything worked well until I upgraded to High Sierra on the iMac in October, after which emails began disappearing for one only of the two addresses, and on both the computers linked with IMAP accounts.


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What happens is that I sift through emails every day, deleted most of them as does everyone, and keep the important ones in the inbox for later reference. Only have to do this on one of the computers with IMAP accounts as the other one just becomes a clone of that. The old computer with the POP accounts just sits there accumulating emails until I get around to deleting them as required. Then after a a week or 10 days or two weeks (it doesn't seem to be exactly the same every time) a large group of previously opened, but undeleted, emails just disappear from the two computers with IMAP accounts, but only from one of the two email addresses. Both address are from the same provider and are ........@bigpond.com

For example, back around Christmas, all emails from that one account dated between 12th and 18th December just disappeared from the IMAP account. Like 40 emails just vanished. Luckily I still had them on the old computer with the POP account. Then yesterday, every email from 19th to 28th December automatically disappeared.

I contacted Apple support for help but was advised it was nothing to do with the OS or application, but the emails must be being deleted by the Email Provider, Bigpond. So Apple washed their hands of it.

So this morning I contacted Bigpond and was told that with an IMAP account it is impossible for them to delete emails, and it has to happen from my end. And there is no automatic delete setting anywhere for an inbox. They were emphatic that there is absolutely no way that emails could be deleted from my inbox by them.

I did this, and sure enough it was set on "delete after 7 days". I don't use the phone for emails much, only when I'm out and about without a computer, so maybe on the odd occasion when I do open the Mail app on the phone it triggers the deletion of a group of emails on the IMAP account that are older than 7 days. But why now when I'm sure this phone setting has been there unchanged for years. A mystery.

Then I wondered, would another computer (a fourth one) running a POP account, but a computer on which we rarely open Apple Mail, be the problem. I checked, and that computer DID have the "Remove copy from server....." box ticked for removal after one week. This setting was made back in the pre-IMAP days when the server didn't want you clogging them up with old emails. But that computer is not routinely used for mail and currently has 2000 unread emails going back 8 months. But maybe it still could've be causing the problem if a setting on that old computer was still saved at the service provider. But a newer computer running the POP account, and looked at regularly, didn't have that box ticked. So what does the service provider believe if there are two computers instruction different things?

That is almost certainly the issue, the iPhone, if the 7 day window corresponds with the current day when you were noticing the emails being deleted. That is the only logical explanation to all the details you provided. I give more insight on your first reply with the "remove from server" check box, this is a local rule only, so there is no way the ESP would have any dealings with that setting, so that is most likely not the issue since you rarely open mail on that 4th computer. It's good that you have reviewed that setting and found the one on your iPhone through all of this. Overall, I am sure your problem is solved so good luck to you in your future!

Traditionally, email is delivered to your computer or mobile device -- such as an iPhone -- using a "Pull" or "Fetch" system. The device connects to your email server and requests that new messages be delivered. Without this request, the email remains on the server and is not delivered to your iPhone. "Push" email works the other way around; the server automatically delivers emails to your iPhone as soon as they arrive. If push email is not available for your email account, there is an option to instruct your iPhone to automatically fetch new messages at regular intervals.

Tap the "Every 15 Minutes" button to instruct your iPhone to automatically fetch new emails at 15-minute intervals. Alternatively, tap the appropriate buttons to activate "Every 30 Minutes" and "Hourly" options.

Thanks for guiding me, daily I am receiving a lot of emails from my customers and looking for an auto-reply option on my iPhone. I want to bookmark your site until I could get further information about the next step.

Does anyone know why the iPhone's built-in iOS Mail app only refresh for new emails when you enter the app or when you put it on a charger? It refuses to get new emails in the background automatically (unless you have it on a charger where it immediately gets new emails in the background without opening the app). I'm using a Gmail and also an IMAP (domain from one.com) accounts. Push is used as capture method from the server. This seems to be a very widespread issue considering the recent reviews of the iOS Mail app:

Hi. Here's how you can get emails automatically coming in. Go to settings, passwords & accounts them mail. Then go 2 where it says fetch new data (insert time). Click on this & you can choose automatically, every hour and if I'm remembering right, every 30 Min. but tap on automatically.

Also, if you have Gmail, your fetch new data setting will automatically be set to push. That's for apps/services that don't won't or can't use the regular method of getting notifications to you. Gmail is 1 of them. Also, if you don't see what you're looking for in passwords & accounts mail, then go to the mail settings (settings, mail).

I had 2 do manual checks in Ios. 9, which every one thought was odd, because you were suposed to be able to do it. But, once I got to Ios. 10, I started getting emails automatically which is what I wanted. And I didn't have 2 change anything, but I went 2 settings & started looking around, trying 2 find the setting, because I'm such a tech nerd. lol

Hope this helps!

Not for the first time, I'm adding an IMAP account to my iphone with over a year's worth of email in the Trash folder and my iPhone has deleted them all as the default setting is to purge emails over a week old. I am currently in the process of restoring them from backups.

Best of all, there's always AppleCare support if you invested in it as we always do for the maximum allowable period, a Senior Tech Advisor took over the call and case: Apple was able to RESTORE almost all of his Sent emails which had disappeared for no reason. He got back 97 of Proposals, spanning more than 1 year. The emailed Proposol was NOT among them but I knew enough about iOS to go into Advanced Settings to check on what was the time limit on Deleted emails. Sure enough, the techie he used left it in Default (Mac Wizard would have known my hubby's tech skills are poor and would have safeguarded us by changing the Delete settings to Never). My other devices are all set to Never after being in the Mac Wizard's hands for syncing a few months ago. If you call Apple in Cupertino, you usually get better service (fewer mistakes) than making a Genius Bar appointment. If you have a problem communicating with a particular CSR, politely hang up and call back for another one. With Apple, there is usually more than 1 way to solve any problem. One must simply exercise patience and courtesy. Best of luck.

Do you access your email account using an iPhone or iPad? If so, you should be aware that the iOS operating system automatically deleted emails in the trash after a week. As a matter of principle, Posteo never deletes emails that are saved in your account.

I've working with a user on an issue where occasionally when they log in, Outlook will delete a chunk of emails. I say chunk because the user typically panics and closes Outlook which stops the delete process. I found this article but in the 5 years people have been posting to it, no one has been able to identify the cause -us/msoffice/forum/all/outlook-2016-has-automatically-deleted-emails... Opens a new window

The user is on Windows 10 and recently updated to the newest version of Office 365 which is when the issue started. There are no rules to automatically delete anything. She does not use the "Ignore" function. Archiving is turned off. Rebuilding her mail profile does not fix it. Out of the 50+ people that received the same update, she is the only one with this issue.

I did check that. She only has email on one other device, an iPhone, but these are emails she would not have deleted. She was able to see the emails on her phone prior to logging into her computer but when she logged in, she watched them get deleted one by one. She then checked her phone and they were gone from there as well.

If you configure the email client via IMAP connection all emails deleted on Mail App will be deleted on the server as soon as you close Mail App. Therefore, if you are using the IMAP protocol, this article does not concern you. If you are using pop3, you can limit retention on the server. 17dc91bb1f

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