When you're working hard to keep your accounting organized, one of the last things you want to see is that you can't send invoices—it's not giving an option. This frustrating hiccup can throw off your entire workflow. But don’t worry—we’re here to help you fix it and get back on track.
Let’s dive into the top reasons and best ways to fix the issue when the option to send invoices is mysteriously missing from your software.
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There are several common culprits behind this glitch:
Email settings are not configured correctly
QuickBooks isn't updated
Corrupted installation or user profile
Template or invoice settings are off
Internet connection issues
Understanding the root cause can help you apply the right fix faster.
Here’s what to try when you're stuck and can’t email your invoices:
If your email setup is misconfigured, QuickBooks won’t allow you to send invoices.
Steps:
Go to Edit > Preferences > Send Forms
Choose the My Preferences tab
Select your preferred email option (Outlook/Web Mail)
Click OK and restart QuickBooks
Still can’t see the option? It’s time to dig deeper.
An outdated version can create bugs, including missing invoice functions.
To update:
Go to Help > Update QuickBooks Desktop
Click Update Now
Once the update finishes, restart QuickBooks
Updating often clears invisible bugs that cause major headaches like this.
Sometimes, custom invoice templates lose certain functions.
Try this:
Go to Lists > Templates
Select a Standard Template
Try creating a new invoice using the default format
If the send option returns—your custom template is the issue.
If your installation is corrupted, repairing it can restore missing features.
How to repair:
Go to Control Panel > Programs > Programs and Features
Select QuickBooks > Uninstall/Change
Choose Repair, then follow the on-screen instructions
Once completed, launch QuickBooks and check if the invoice option is back.
If you're not the admin, some functions might be restricted.
Fix:
Log in as Admin
Navigate to Company > Set Up Users and Passwords
Make sure the correct permissions are granted to your user account
Without the right permissions, QuickBooks may hide certain features.
An unstable internet connection or firewall blockage may prevent invoice sending functions.
Quick fix:
Restart your router
Temporarily disable antivirus/firewall
Recheck QuickBooks
If the "send invoice" option returns, you may need to whitelist QuickBooks in your firewall settings.
To make sure this frustrating error doesn't return:
Keep QuickBooks regularly updated
Use reliable email platforms
Back up templates and settings
Check for software conflicts after updates
Avoid third-party plugins that may interfere
Taking proactive steps can prevent recurring issues with "send invoices it's not giving an option" scenarios.
When QuickBooks doesn't let you send invoices, it’s more than just a technical issue—it impacts your cash flow, customer satisfaction, and accounting records. But now you know why it happens and how to fix it. Whether it’s tweaking your settings, updating software, or calling for expert help at +1-866-409-5111, the solution is within reach.