Privacy Policy
For InnoIQ - CGM
For InnoIQ - CGM
InnoIQ CGM — Privacy Policy
Effective Date: May 22, 2025 | Last Updated: May 22, 2025
Thank you for choosing InnoIQ CGM. We are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the InnoIQ CGM mobile application and related services (collectively, the "App"). By using the App, you agree to the practices described in this Policy.
Because InnoIQ CGM processes sensitive health data — including continuous glucose monitoring (CGM) readings — we hold ourselves to a high standard of privacy protection. Please read this Policy carefully.
When you use InnoIQ CGM, we may collect the following health-related data:
Continuous glucose monitor (CGM) readings, trends, and alerts
Blood glucose levels, time-in-range statistics, and glycemic data
Insulin doses, carbohydrate intake, and medication logs (if entered)
Device calibration data and sensor session information
Health goals and target ranges you configure in the App
Name, email address, and password (for account creation)
Date of birth and biological sex (used for health calculations)
Healthcare provider details (if you choose to share reports)
Device type, operating system, and app version
Unique device identifiers and IP address
App usage logs, crash reports, and performance data
Bluetooth pairing data for CGM sensor connectivity
We do not collect precise location data. We may collect general region/country information to comply with applicable laws and provide localized support.
We use the information collected for the following purposes:
To display, analyze, and present your CGM readings and glucose trends within the App
To generate reports and insights to help you and your healthcare team manage your condition
To send alerts and notifications related to glucose levels and device status
To improve App functionality, performance, and user experience
To provide customer support and respond to your inquiries
To comply with applicable legal and regulatory obligations
To detect and prevent fraudulent or unauthorized activity
We do not use your health data for advertising purposes, and we do not sell your personal data to third parties.
With your explicit consent, we may share your glucose reports and health data with healthcare professionals you designate within the App.
We work with trusted third-party service providers who assist with cloud hosting, data analytics, and customer support. These providers are contractually bound to use your data only as directed by us and to protect it appropriately.
We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of InnoIQ, our users, or others.
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you via email and/or prominent in-App notice before your data becomes subject to a different privacy policy.
Your data is stored on encrypted servers using industry-standard security measures, including:
AES-256 encryption for data at rest
TLS 1.2 or higher for data in transit
Role-based access controls limiting who can access your data
Regular security audits and vulnerability assessments
While we implement these safeguards, no system is completely secure. We encourage you to use a strong, unique password and to keep your login credentials confidential.
We retain your personal and health data for as long as your account is active, or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time (see Section 7). Upon deletion, your data will be removed within 30 days, except where retention is required by law.
InnoIQ CGM is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that their child has provided us with personal data without consent, please contact us immediately and we will promptly delete the data.
For users between 13 and 17, parental or guardian consent is required prior to use of the App.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access – Request a copy of the personal data we hold about you
Correction – Request correction of inaccurate or incomplete data
Deletion – Request deletion of your account and associated data
Portability – Request your data in a portable, machine-readable format
Restriction – Request that we restrict certain processing of your data
Withdrawal of Consent – Withdraw consent for processing where consent is the legal basis
To exercise any of these rights, please contact us at privacy@innoiq.com. We will respond to your request within 30 days.
InnoIQ CGM may offer optional integrations with third-party health platforms (such as Apple Health, Google Fit, or electronic health record systems). If you choose to enable these integrations, data shared with those platforms is governed by their respective privacy policies. We encourage you to review those policies before connecting.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email or through a prominent notice in the App at least 14 days before the changes take effect. Your continued use of the App after the effective date constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
InnoIQ CGM – Privacy Team Email: privacy@innoiq.com Website: www.innoiq.com/privacy
For users in the European Economic Area (EEA): You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed in violation of applicable law.
For users in California: This Policy incorporates our obligations under the California Consumer Privacy Act (CCPA). California residents may submit requests related to their CCPA rights using the contact information above.
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