InnerShield - Account Deletion Request Policy

ACCOUNT DELETION POLICY

Effective Date: 22/09/2025

InnerShield respects your right to control your personal data. In compliance with Apple App Store guidelines and data protection regulations, we provide clear options for users who wish to delete their account and associated data.

HOW TO REQUEST ACCOUNT DELETION

Method 1: In-App Deletion (Recommended)

1. Open the InnerShield app

2. Go to Settings → Account Management

3. Tap "Delete My Account"

4. Review the information about what will be deleted

5. Confirm by tapping "Permanently Delete Account"

6. Your account will be deleted immediately

Method 2: Email Request

If you cannot access the app or prefer to email us:

1. Send an email to: support@innershield.com

2. Subject line: "Account Deletion Request"

3. Include in your email:

   • The email address associated with your InnerShield account

   • Confirmation that you want to permanently delete your account

   • Your reason for deletion (optional, helps us improve)

Response time: We will process email requests within 3 business days and send you a confirmation email once complete.

WHAT GETS DELETED

Data Permanently Removed:

• ✅ Your account profile and email address

• ✅ All anxiety episode logs and tracking data

• ✅ Personal notes and journal entries

• ✅ App preferences and settings

• ✅ Emergency contact information

• ✅ Daily reminders and personalized content

• ✅ Usage analytics tied to your account

Data That May Remain (Anonymous):

• Anonymized usage statistics for app improvement (no personal identifiers)

• Customer support communications (for legal compliance, if any)

• Subscription transaction records (maintained by Apple/Google for their records)

IMPORTANT CONSIDERATIONS

Before You Delete:

⚠️ This action is PERMANENT and CANNOT be undone

• All your anxiety tracking data will be lost forever

• You will lose access to your progress history

• Emergency contacts stored in the app will be deleted

• Custom preferences and settings will be reset

Subscription Information:

• Account deletion does NOT automatically cancel your subscription

• You must separately cancel your subscription through:

  • iOS: Settings → Apple ID → Subscriptions → InnerShield → Cancel

  • Android: Google Play Store → Account → Subscriptions → InnerShield → Cancel

• Failure to cancel subscription separately may result in continued charges

Data Export Option:

Before deleting, you can export your data:

1. Go to Settings → Export My Data

2. Choose format (JSON or CSV)

3. Data will be emailed to your account email

4. This includes all your anxiety logs, notes, and tracking history

TIMELINE FOR DELETION

Immediate Deletion (In-App):

• Account access terminated immediately

• App data cleared from your device

• Server data deletion begins immediately

Complete Data Removal:

• Personal data: Deleted within 24 hours

• Backup systems: Purged within 30 days

• Analytics systems: Anonymized within 7 days

Confirmation:

You will receive an email confirmation when deletion is complete, typically within 24 hours.

AFTER DELETION

If You Change Your Mind:

• You cannot recover a deleted account

• You can create a new account with the same email address

• All previous data will be permanently lost

• You will start fresh with no history

Re-subscribing:

• You can re-download InnerShield and create a new account

• Previous subscription history won't carry over

• Free trial eligibility depends on App Store policies

SPECIAL CIRCUMSTANCES

Minors (Under 18):

• Parent/guardian consent may be required for deletion

• Contact us at support@innershield.com for assistance

Legal Obligations:

In rare cases, we may be legally required to retain certain data for:

• Tax or financial reporting (subscription records)

• Legal proceedings or investigations

• Regulatory compliance requirements

We will inform you if any data must be retained and for how long.

ALTERNATIVE TO DELETION

Temporary Account Deactivation:

If you're unsure about permanent deletion, consider:

• Canceling your subscription (keeps data but stops billing)

• Uninstalling the app (data remains recoverable)

• Contacting support for temporary account suspension

CONTACT INFORMATION

Questions About Account Deletion:

• Email: support@innershield.com

• Subject: "Account Deletion Question"

Data Protection Officer:

• Email: privacy@innershield.com

• Subject: "Data Protection Inquiry"

Response Time:

We aim to respond to all deletion-related inquiries within 24 hours during business days.

COMPLIANCE STATEMENTS

This Account Deletion Policy complies with:

• Apple App Store Review Guidelines (Section 5.1.1)

• California Consumer Privacy Act (CCPA)

• General Data Protection Regulation (GDPR)

• Children's Online Privacy Protection Act (COPPA)

POLICY UPDATES

We may update this policy to reflect changes in:

• App functionality

• Legal requirements

• Apple App Store guidelines

• User feedback and needs

Significant changes will be communicated through:

• Email notification to active users

• In-app notification

• Updated version posted on our website

Last updated: 22/09/2025