Technical Process Executive

Company : Infosys BPM Limited

Role : Technical Process Executive

Code : 102998

Job Location: PUNE, India

Job Description

Work Experience:

• 0 - 1 years of experience

Technical Skills:

• NETWORK-VOICE-SWITCHES, LUCENT 5ESS

Responsibilities:

1. Excellent Written and verbal communication & Dynamic and engaging written communication style Ability to use written and verbal skills to establish rapport. Ability to use questioning skills to easily explore customer needs and concerns. Must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport. Must avoid poor grammar, misstatements or lengthy explanation. Proven ability to communicate articulately and credibly.

2. Technology comfort and should be tech savvy. Must maintain a high level of familiarity with the issues like - Internet issues, Connecting WiFi, Equipment Setup, Remote Control Issues, Registering/Creating online profile, Call Blocking, Setting up Email, Email Access issues, Voicemail Setup.

3. Analytical and judgment skills. Agents need to “read between the lines”.

4. Demonstrated ability to achieve Sales/Service goals.

5. Ability to achieve excellence in daily deliverables.

Posted on 4 Sep 2020