Senior Technical Process Executive
Senior Technical Process Executive
Senior Technical Process Executive
Company : Infosys BPM Limited
Unit : BPO Service Line
Code : 103236
Job Location: PUNE , India
Work Experience:
1 - 4 years of experience
Technical Skills:
Domain(IBPO), Customer Service, Tech Support-L1-Ticket Logging Mgmt and Initial Resolution
Generic Skills:
Domain(IBPO), Customer Service, Inbound Customer Contact(Voice, E-Mail, Chat)-Reservations,Ticketing
Analytical and Problem solving skills • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently • Able to identify sales opportunities and up-selling Time Management Skills • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value • Ability to Multitask Computer skills • General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc • Knowledge on basic concepts of networking. • Working knowledge of MS Office