INFINIX INFOTECH PRIVATE LIMITED

Privacy Policy for Infinix Infotech Complaint App

Effective Date: 16-11-2024

At Infinix Infotech Private Limited, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our Complaint App. By using the app, you agree to the terms outlined below.

1. Information We Collect

We collect the following types of information to enhance your experience with the app:

1.1. Personal Information

• Name

• Email Address

• Phone Number

• Complaint Details

1.2. Non-Personal Information

• Device information (e.g., model, operating system)

• Usage data (e.g., time spent on the app, features used)

2. How We Use Your Information

We use your information to:

• Register and manage your account.

• Process and respond to complaints.

• Communicate updates and notifications regarding complaints.

• Improve app functionality and user experience.

3. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive data.

• Regular security audits and updates.

• Restricted access to your personal data.

4. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share your data with:

• Authorized service providers who assist in complaint resolution.

• Legal authorities if required by law or to protect our rights.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Withdraw consent for data collection at any time.

• Contact us regarding any data-related concerns.

6. Data Retention

We retain your information for as long as necessary to resolve complaints or comply with legal obligations.

7. Third-Party Services

The app may integrate third-party services. We are not responsible for the privacy practices of these services. Please review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. We will notify you of significant changes through the app or other communication channels.

9. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:
Email: support@infinixinfotech.in
Phone: +91 7880102794