I earned my PhD in Communication and Information from the University of Tennessee, Knoxville (UTK). Stanford University has recognized me as one of the top 2% of scientists in the field of information sciences in both 2023 and 2024.

Currently, I am a mixed-methods UX Research Lead at JPMorgan Chase, where I lead end-to-end user research projects to develop and enhance user-centric services and products. I also serve as a lecturer at UTK's School of Information Sciences, teaching Analytics and Metrics in User Experience and Introduction to Computers.

I frequently present at conferences and industry events on UX, with a special focus on measuring the user experience and best practices in research methodologies.

My academic research spans multiple domains, including Health Communication and Information, Social Media, and Societal Impact, utilizing a diverse range of research methods. My work has been published in top-tier academic journals such as The Journal of Medical Internet Research, The Journal of the Association for Information Science and Technology, The Journal of Informetrics, and Scientometrics. Several of my papers have ranked in the top 1% according to Essential Science Indicators, including Link.

You can view my publications on Google Scholar and connect with me on LinkedIn or Hi Di Lab