PRIVACY POLICY

This Privacy Policy describes how iLocator : Family Location protects your privacy when you use iLocator : Family Location (the " iLocator : Family Location Service") which includes iLocator : Family Location mobile phone application ("Mobile").

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE ILOCATOR : FAMILY LOCATION SERVICE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE. THIS PRIVACY POLICY IS PART OF AND INCORPORATED INTO iLocator : Family Location'S TERMS OF SERVICE("Terms of Service"). IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS SET FORTH BELOW, YOU MAY NOT USE THE iLocator : Family Location SERVICE.

This Privacy Policy applies to information (including personal information) collected through the iLocator : Family Location Service.

iLocator : Family Location is NOT a spying software, you must join a circle OR create one and invite others to it, then wait for them to join your circle so that you may be able to know the circle's members locations.

Using iLocator : Family Location in illegal activities, including but not limited to tracking people without their knowledge/consent is strictly prohibited, we do not have any legal responsibilities for any and all such uses.

1. Information we collect

1.1 What is Personal Information?

Personal Information is personally identifiable information such as your name, telephone number, email address and any other non-public information about you that is associated with or linked to any of the foregoing information. Personal information does not include aggregate information, which is general user data we collect about the use of Help. Our Privacy Policy does not restrict or limit our collection and use of aggregate information.

1.2 Information You Provide Us Directly

When you create or modify a iLocator : Family Location, purchase and/or activate a Product, contact us (including by social media), participate in an online survey, or otherwise interact with iLocator : Family Location’s Products and Services, we may collect a variety of information, including:

Account Information. Your username, email address, real name, nicknames, date of birth, telephone number, password, shipping and billing addresses, and Products activated. You may also choose to provide a photo to associate with your iLocator : Family Location account

Circle Information. When you create a Circle in your iLocator : Family Location app and invite a friend or family member to join your Circle, we collect their name, email address, mobile phone number, and photo if one is provided.

Identity Verification. In certain circumstances, for instance, depending on the features of our Products and Services you use or based on your age and relevant country of residence, we may collect additional information to verify that your parent or guardian has consented to your use of the Services which may include an image of their government-issued ID along with a selfie image which are used with facial recognition technology to produce a unique biometric identifier based on facial geometry. (Note: the digital age of consent may vary by jurisdiction and iLocator : Family Location may adjust our parental consent process accordingly.) For more information please click here.

Payment and Transaction Information. When you place an order for a Product or upgrade to a premium subscription, you’ll need to provide an email address, a first and last name and/or a shipping address. Any payment information provided is processed by the relevant billing and/or payment processor. We may also collect information such as which version of the Product or subscription service you are using, the date and time that you activated your account, the duration of your subscription, the data related to any subscription cancellation request, and any in-app purchases you may make.

Optional Account Information. You may also customize your in-app map by labeling locations, such as “work” and “home,” to make it easy to spot your favorite places and to provide alerts when Circle members leave and arrive or when you leave a Tile device behind using the “Smart Alert” feature. Jiobit members also have the option to provide us with additional information including emergency information about a device wearer such as their legal first and last name, height, weight, gender, ethnicity, race, medications, allergies, and medical conditions (including whether the individual is special needs and the category of such special needs), or pet breed in the case of an animal.

Contest Prize and Tax Information. If you are the recipient of a contest or sweepstakes prize that requires tax reporting, we may collect identifiers associated with your government-issued documents (such as a social security number).

Other Information You Provide to Us. Information you provide in response to surveys about our Products or Services; any information about your friends that you provide us through our referral services, any information or content that you voluntarily submit or post to the iLocator : Family Location or blogs, or comments you post to our Facebook page (or other social media pages), information you provide when seeking help from us, such as your name, email address, telephone number, mailing address and records (including call recordings) and technical information related to the issues you experience.

1.3 Information we collect when you use our app

We may collect other information when you use our app, such as:

Device Information. Information about your device, hardware and software information, such as your mobile device identifiers, IP address, or browser information (including browser type and language preference),
Location and Movement Information. We collect your location and motion information through your IP address, WiFi, and GPS coordinates (e.g., latitude/longitude) available through your mobile device, motion information such as altitude, heading and speed.
Driving Event Information. We may collect sensory and motion (or physical activity) data from your mobile device including gyroscope, accelerometer, compass and Bluetooth (including, information related to your motion activity such as whether you are cycling, walking, running or driving, and information about your speed, acceleration and deceleration).
Messages and Member Content. We collect information when you message other members of your Circle through use of our Services, when you provide iLocator with feedback, when you make a blog post, comment, or when you tag iLocator, any photos or videos you send via the in-app messaging to other members of your Circles.
Certain data we collect may be considered sensitive under applicable law. To the extent we collect sensitive personal information, we process such information for disclosed purposes as permitted by and in compliance with applicable law.
Background Location: The Help app also needs to get users' locations in the background. This is necessary to ensure the app's key feature (the ability to share your location 24/7 for security purposes) works correctly.

While the user is logged in to account and has location services enabled, we will continue to collect your location information in order to provide the Help Service (to provide the Help Services or to share your location with the members you allow to see your location). We store location information for 30 days and if a user asks to delete data earlier than this period, we will do it immediately.

We also do not share information about the user's location with any third parties, this is strictly confidential data (only parents of children have access to this data).

1.4 Why is it important to get a location in the background?

Our application is also intended for parents who want to ensure complete safety for their children, wherever they are. Also in the Help app, parents can receive instant notifications about the movements of their children. These features can work correctly and transmit the most complete information to parents only when receiving a location in the background. This approach will provide an opportunity to ensure complete safety and involvement in the life of the child 24/7.

1.5 Analytics and Advertising Technologies

This app uses Google's AdMob services to show ads in FREE circles only. To improve the performance of AdMob, the Google Mobile Ads SDK may collect certain information, including:

IP address, which may be used to estimate the general location of a device.
Non-user related crash logs, which may be used to diagnose problems and improve the SDK. Diagnostic information may also be used for advertising and analytics purposes.
User-associated performance data such as app launch time, hang rate, or energy usage, which may be used to evaluate user behavior, understand the effectiveness of existing product features, and plan new features. Performance data may also be used for displaying ads, including sharing with other entities that display ads.
A Device ID such as the device's advertising identifier or other app-bounded device identifiers, which may be used for the purpose of third-party advertising and analytics.
Advertising data, such as advertisements the user has seen, may be used to power analytics and advertising features.
Other user product interactions like app launch taps, and interaction information, like video views, may be used to improve advertising performance.

This app uses the Firebase SDK to improve the user experience with the user's consent and only for users who are above 16 years old, the following information is collected:

App-instance ID: Automatically assigns an app-instance ID to each instance of an app, for purposes of computing user metrics throughout Analytics.
Anonymized IP address: Derives coarse location data from the anonymized IP addresses of the device.
In-app purchases and subscriptions: Collects in-app purchase and subscription events with parameters that include product ID, product name, and price.
App life-cycle events: Collects screen views and sessions for use in Reporting and Analysis.
User-ID: Used to identify users who experience errors in the app.

You can review or delete this data by going to your Google account -> Data & Personalization -> My Activity.

2. What purposes we process your personal data:

Generally, iLocator : Family Location collects, stores, uses and discloses information to enable us to:

To provide our Service.This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues. To create user accounts and profiles; To provide you with the correct versions of our application;We adopted all necessary security measures for protection of your Personal Data according to the best practices of security, protection and confidentiality. If we transfer your Personal data to third party service providers, we will compel each third party service provider to adopt necessary security measures for protection of your Personal Data according to our data protection agreement.

To customize your experience. We process your personal data, in particular, such as your characteristics and preferences, to adjust the content of the Service and provide content tailored to your personal preferences.

To manage your account and provide you with customer support. We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate. This includes accessing your account to address technical support requests. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, payment transactions, and notices.

To communicate with you regarding your use of our Service. We communicate with you, for example, by push notifications. These may include emails. To opt out of receiving push notifications, you need to change the settings on your device. To opt out of receiving emails, you need to reply to the email – opt out, we will stop sending emails.

To research and analyze your use of the Service. This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products. We also use data for statistical analysis purposes, to test and improve our offers.

To send you marketing communications. We may process your personal data for our marketing campaigns. We may add your email address to our marketing list, provided we receive consent or otherwise establish a legal basis for sending you marketing communications. As a result, you will receive information about our products, such as, for example, special offers. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails. We may also show you advertisements in our App, and send you push notifications for marketing purposes. To opt out of receiving push notifications, you need to change the settings on your device.

To process your payments. We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment for our Service and we will be notified that the payment has been made and will provide you with. We will not store or collect your payment card details ourselves. This information will be provided directly to our third-party payment processors.

To comply with legal obligations. We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.

If you would like us to delete your information, you may send an email to admin@betasoftmobile.com

3.Third Party Analytics

We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the iLocator : Family Location Service. Tools like Firebase collect information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, and other information that assists us in analyzing and improving the Service. Anonymous aggregate statistics that do not personally identify the Users will be kept and used by us for various purposes including analysis and reporting of usage patterns.

When you access the iLocator : Family Location Service by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google Ad ID, or other identifier), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates (e.g. latitude and/or longitude), WiFi location or similar information regarding the location of your mobile device.

4. How does iLocator : Family Location Protect Your Personal Information?

The security of your Personal Information is important to us. We use all commercially reasonable efforts to store and maintain your Personal Information and location information in a secure environment and have implemented reasonable procedures designed to limit unauthorized access, use or disclosure of your Personal Information. We encrypt the transmission of your location-based data using secure technologies to preserve the integrity and security of all information we collect. Despite these measures, you should know that iLocator : Family Location cannot fully eliminate security risks associated with Personal Information. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. Please also remember, that to protect the communications that have taken place in the app, never give out your password.

5. How Does iLocator : Family Location Protect Your Personal Information?

5. How Long We Retain Your Personal Information:

We will retain your Personal Information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. For personal information that we process on behalf of our Users, we will retain such personal information in accordance with the terms of our agreement with them, subject to applicable law.

6.Which app permissions are required for which feature?

All permissions requested by the app serve the purpose to provide you a specific feature within our app. All processed data also serves to provide you a specific feature of our App or to improve your experience of usage.

Permissions on Android devices:

In-app purchases: To make in-app purchases of premium features available
Contacts: To add other people to your group
Location: To share your location with your group members
Photos and Camera: To enable changing your profile picture and send photos, videos when you chat
Microphone: To send voice messages in the chat.
Physical activity: Used to enable driving analytics
Notifications: Requested for alerts on changes in your family's location.
Optimize battery: let the location sharing app work normally, without interruption.

7. Our Legal Basis for Processing

When processing your Personal Data, we usually rely on your consent. However, under some circumstances, we may process your Personal Data without getting your prior consent, such circumstances may include: (a) processing is necessary for the performance of a contract to which you(the data subject) are party or in order to take steps at the request of the data subject prior to entering into a contract; (b) processing is necessary for compliance with a legal obligation to which iLocator : Family Location (the controller) is subject; (c) processing is necessary in order to protect the vital interests of the data subject or of another natural person; (d) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; (e) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of Personal Data, in particular where the data subject is a child.

If we rely on your consent to process your Personal Data, you have the right to withdraw your consent at any time.

8. Children’s privacy

iLocator : Family Location's Sites and products are not intended for use by children under the age of 16 and we do not intentionally collect any information from users under the age of 16. If you do not meet applicable age requirements, please do not use those Sites and products. If a parent or guardian becomes aware that their child has provided iLocator : Family Location with Personal Data or that we have otherwise inadvertently collected this information, contact us at admin@betasoftmobile.com, so that we may delete the information from our servers.

9. How Can I Update User Access or Deactivate my Account?

If your personal information changes, or if you no longer desire the iLocator: Family Location Service, you may email us at admin@betasoftmobile.com to deactivate your account. You may also correct, update, or amend your personal information in your profile settings within the iLocator : Family Location app or by emailing us. Removing iLocator : Family Location from your mobile device will not delete the personal information that has been retained about you. If you leave your circles, we will retain your user content in the event that you would like to access it in the future. Your user content can be deleted permanently by emailing a request to admin@betasoftmobile.com

10. What Laws are iLocator : Family Location Governed by?

Betasoft Mobile is a global company, based in Viet Nam. If you are a user accessing iLocator : Family Location from any other region with laws or regulations governing personal data collection, use, and disclosure that differ from Viet Nam laws, please be advised that through your continued use of iLocator : Family Location, which is governed by the Viet Nam law, iLocator : Family Location Privacy Policy, and Terms of Service, you are transferring your personal information to the VietNam and you consent to that transfer.

11. Your Right

Should you wish for us to completely delete all information that we hold about you, contact us at admin@betasoftmobile.com Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations. You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. If you feel that your personal data has been processed in a way that does not meet the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint

12. Changes To This Privacy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

13.How To Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at admin@betasoftmobile.com