Hello Live

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Effective Date: October 10, 2026

Last Updated: October 10, 2026

Application Name: Hello Live

Package Name: com.softinglobal.helloLive

Developer / Publisher: Softin Global

Contact Email: help24imran@gmail.com

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1. INTRODUCTION

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Welcome to Hello Live ("we", "us", "our", or "the App"). This Privacy Policy

explains how we collect, use, disclose, and safeguard your information when you

use our mobile application, services, and related features (collectively, the

"Service").

By downloading, registering for, or using Hello Live, you acknowledge that you

have read and understood this Privacy Policy and agree to the collection and

use of your information as outlined herein. If you do not agree with any part

of this Policy, please do not use the Service.

Hello Live is strictly intended for users aged 18 and older (or the age of

majority in your jurisdiction). The Service is not directed to children, and we

do not knowingly collect personal data from minors.

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2. INFORMATION WE COLLECT

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We collect information that you provide directly to us, information collected

automatically through your device, and information from authorized third-party

services.

A. Information You Provide Directly:

• Account Registration: Phone number, email address, password, or third-party

• Profile Information: Display name, user handle/ID, profile photo (avatar),

gender, date of birth, country, status, and bio.

• User-Generated Content: Audio transmitted in live voice chat rooms, chat

messages, comments, moments, uploaded photos/videos, and virtual gifts sent

or received.

• Customer Support: Any communications, feedback, bug reports, or customer

inquiries sent to our support email.

B. Information Collected Automatically:

• Device & Hardware Data: Device model, operating system and version, unique

device identifiers (UDID / Android ID), IP address, language settings, and

network state.

• Usage & Activity Logs: Features accessed, duration of room sessions, chat

interactions, connection timestamps, error/crash reports, and performance

diagnostics.

• In-App Purchase Records: Confirmation tokens, purchase time, coin/diamond

balances, and transaction IDs from Google Play Billing. (Note: We do not

store or process your credit/debit card numbers; all payments are processed

directly by Google Play).

C. Permissions Requested & Why:

• Microphone (RECORD_AUDIO / FOREGROUND_SERVICE_MICROPHONE):

Required exclusively when you actively speak or host in a multi-guest voice

chat room. We never record or access your microphone in the background

without your active participation.

• Photos & Videos (READ_MEDIA_IMAGES / READ_MEDIA_VIDEO):

Required only when you actively choose to select and upload a profile avatar,

cover photo, room background wallpaper, or share images/videos in chat and

moments.

• Camera (CAMERA):

Optional, used solely if you choose to take a live photo for your profile

picture within the App.

• Notifications (POST_NOTIFICATIONS):

Used to deliver alerts for incoming private messages, room invitations,

and system updates. You can disable this at any time in device settings.

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3. HOW WE USE YOUR INFORMATION

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We use collected information to:

1. Provide, maintain, and enhance core features, including multi-guest voice

rooms, real-time messaging, interactive party games, and virtual gifting.

2. Authenticate your identity and prevent duplicate or fraudulent accounts.

3. Process in-app coin recharges, VIP/SVIP privileges, and wallet transactions.

4. Calculate leaderboards, family rankings, and charm/wealth points.

5. Provide prompt customer service and respond to inquiries.

6. Enforce our Community Guidelines, detect harassment, spam, hate speech, or

unauthorized activities, and maintain a safe environment.

7. Comply with legal obligations, regulatory requirements, and Google Play

developer policies.

We DO NOT sell, rent, or trade your personal information to third parties for

their independent marketing or advertising purposes.

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4. HOW WE SHARE INFORMATION

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We may share your data under the following circumstances:

• Public Profile & Live Activities: Your username, avatar, user ID, VIP level,

and voice stream are publicly visible to other participants in rooms.

• Authorized Service Providers: Third-party infrastructure partners who help

power our App (e.g., cloud hosting, voice streaming relays, Firebase cloud

messaging, Crashlytics diagnostics, and Google Play billing). These partners

are bound by strict confidentiality and data protection agreements.

• Legal Requirements: If required by subpoena, law enforcement, or legal

process to protect the rights, property, or safety of Hello Live, our

community, or the public.

• Business Transfers: In connection with any merger, sale of company assets,

or reorganization, your data may be transferred subject to this Policy.

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5. COMMUNITY SAFETY & CONTENT MODERATION

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We are dedicated to maintaining a friendly, positive, and safe platform.

• In-App Moderation Tools: Users have access to tools to block, mute, and report

any participant or message that violates community standards.

• Zero Tolerance: Harassment, hate speech, nudity, sexually explicit conduct,

violence, fraud, and illegal behavior will result in immediate suspension

or permanent account termination.

• Room Admin Controls: Room owners and admins have full authority to remove

or mute disruptive users in their rooms.

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6. DATA RETENTION & SECURITY

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• Security Measures: We employ industry-standard encryption protocols (TLS/SSL)

and secure storage safeguards to protect your personal information against

unauthorized access, disclosure, or alteration.

• Retention: We retain personal information only for as long as necessary to

fulfill the purposes described in this Policy, unless a longer retention

period is mandated by law.

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7. USER RIGHTS & ACCOUNT DELETION

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In compliance with Google Play Developer Policies and global privacy laws:

• Access & Correction: You can view and edit your profile information directly

in the App's "Settings" or "Profile" page.

• Account Deletion: You have the right to permanently delete your account and

all associated personal data at any time.

- In-App: Go to Settings > Account > Delete Account, or

- By Request: Send an email from your registered email address to

help24imran@gmail.com with the subject "Account Deletion Request".

Upon account deletion, your profile, coin balances, messages, and linked

data will be permanently erased from our active databases within 30 days.

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8. CHANGES TO THIS PRIVACY POLICY

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We may update our Privacy Policy periodically to reflect changes in our

services, technical practices, or legal requirements. Any modifications will

be posted with an updated "Last Updated" date. Continued use of Hello Live

after changes take effect constitutes acceptance of the revised Policy.

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9. CONTACT US

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If you have questions, feedback, or concerns regarding this Privacy Policy or

our data privacy practices, please contact us:

• Developer / Company: Softin Global

• Application: Hello Live

• Contact Email: help24imran@gmail.com

• Official Website: https://hello.im143.com

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