## Privacy Policy
Last Updated: September 25, 2025
Welcome to Students Sathi App (the "App"), an unofficial application designed to help students of Indira Gandhi National Open University (IGNOU). This Privacy Policy explains how we collect, use, and disclose information about you when you use our App.
We collect the following types of information:
Account Information: When you create an account, we collect your email address and a username. This information is used for authentication and to personalize your experience.
User-Generated Content: We collect the messages you send through our in-app Support Chat feature to provide you with assistance and improve our services.
Usage Information: We store information about your progress, specifically which books you mark as completed. This helps you track your studies within the App.
Anonymous ID: For users who do not create an account, we generate and store a random, anonymous unique identifier to provide services like the Support Chat.
We use the information we collect to:
Provide, maintain, and improve the App.
Create and manage your user account.
Personalize your experience by displaying your username and tracking your completed books.
Respond to your support requests and feedback messages.
Communicate with you about your account.
We do not sell or rent your personal information to third parties. Your information is stored and processed using Google's Firebase services (Authentication, Firestore, Cloud Storage), which act as our data processor. We do not share your information with any other third-party services for marketing or advertising purposes.
We use Google Firebase, a secure platform, to store your data. However, no security system is impenetrable, and we cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.
You have rights over your personal data:
Access and Update: You can view and update your display name at any time in your User Profile.
Password Reset: You can request a password reset link to be sent to your registered email address.
Account Deletion: You have the right to delete your account at any time from the User Profile screen. Deleting your account will permanently remove your account information and associated progress data from our active databases.
Our service is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App.
If you have any questions about this Privacy Policy, please contact us through the "Write a Suggestion" feature in the App's "More" section.