I've been a low-volume seller for over 10 years and this new change of not using paypal, while great for those who want to not get fees, is not great for me who wants to maintain a layer of security with my finances. I don't really know if I can trust eBay with that information yet and just want the money i am owed. I contacted them on Sunday about this change and they did not have an effective date for this, and now all of a sudden I cannot get what is owed to me?

I am really unsure how to handle this because I don't see that I have done anything wrong. I don't want to loose neither valuable item without being fully reimbursed for it, nor I want to pay for inbound and outbound shipping just because buyer decided not to fulfil the responsibilities on her side.


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Ask both Ebay and Paypal to confirm if its a good idea to pay to return the refused order since buyer will not or if its okay to let carrier dispose. If you choose to dispose I don't want you to be out your ring and the money if buyer opens a case and wins in Paypal although I'm sure you can win an Ebay claim if they refuse. If you have to refund or want to refund I am sure you can at least subtract return shipping fees based on what I have read around. Check with Ebay. Here is the picture of the customs information on the listing.

The Environment where you want to run the call. The application keyset for that environment displays in the box under Environment. If the box is blank, you need to create a keyset for the selected environment (Sandbox or Production) before you can use API Explorer.

The Site ID (marketplace) you want to target. This sets this value in the X-EBAY-C-MARKETPLACE-ID header (RESTful) or X-EBAY-API-SITEID header (Trading). For example, if you select (101) Italy, you get X-EBAY-C-MARKETPLACE-ID:EBAY_IT as the header value.

For example, if you're trying to get the details on a fulfillment policy with GET /fulfillment_policy/{fulfillmentPolicyId}, you need to supply the fulfillmentPolicyId for your own policy that you want to inspect.

If the method you're calling uses query parameters, set and customize these query parameters based on what you want to test. Multiple samples are often provided for methods with query parameters, and these samples demonstrate the proper syntax to use when using these parameters.

If your method employs a request body, replace any variables in the sample request with valid values. Variable placeholders are often signified as variable names placed within curly braces ( { } ) or angle brackets ( < > ). Replace the entire string, brackets and braces included, with the values you want to use for your test call.

I agree. I don't know why they made a new listing tool that is less efficient and cluttered. It's like the people coming up with this new junk don't have a clue, have never sold on ebay and don't care what works best for actual sellers.

you see....we here at ebay improve things in order to make your work harder. we "adjust" so as to make the site less and less useful to sellers. the more headaches we can give you the more our employees/adjusters make. if we can increase your work load by 50% thats what we strive to do. just our way of saying thanks for using ebay.

I do not want to accept a return as I will lose money on shipping. I am going to continue to deny his return requests but am fearful he can make up a lie about not getting the item or he can damage the item and lie that way. I know eBay is very buyer protective but when does the seller get protected. There is nothing in this story that is my fault. It's like buying something at a garage sale and then later trying to return it because it wasn't what you thought. I view it as he now owns the ram and he can resell it on eBay if he wants.

Technically you are right. If the buyer files for a reason like remorse or whatever then you should not have to accept the return. However if your buyer is savvy enough, he can still open a "not as described" case with ebay once he receives the item.

If that happens, you have NO CHOICE but to accept a refund. There is no such thing as "no refunds" on ebay. You can say no returns but that means you will let them keep the item and still refund them. If a "not as described case" does get opened, do not bother fighting it. Accept the return immediately, provide a label and wait to receive the item back then refund the buyer. I would not bother arguing with or further contacting the buyer in any way for any reason from now on.

Why would a seller ever put "no returns" in their listing then if it can only come back to hurt you? When is it ever an ideal situation? Does "no returns" essentially just mean "I don't want the item back, no matter what"?

Hard situation to be in he sounds like he is a scammer. Likely if you did accept the return he would send his old part back to you. If you don't accept it he can moan to ebay who may force a return. Or as other member started do a reverse on the charge with credit company. This is where the no returns fails. I often think sellers are better off with 30 day returns buyer pays return shipping. That way at least you don't lose money on return shipping.

Only a few categories on e-Bay allow for "no" returns - most allow a Seller to state "no returns" and for a true "remorse, I decided I do not want this after all" type return, e-Bay will support that.

Why would a seller ever put "no returns" in their listing then if it can only come back to hurt you? When is it ever an ideal situation? Does "no returns" essentially just mean "I don't want the item back, no matter what"?

I am not condoning this behavior or defending it by any means, but unfortunately in it's attempt to be like Amazon and other big retailers, ebay has unwittingly forced upon it's loyal sellers the acceptance of returns as the big brick and mortar stores do. Those huge companies can of course absorb the return rate, wheras the little guys on ebay are hurt much more by it.

I don't want you to think we are all coldhearted here. We're not. In fact I can speak personally and see each time I read one of these cases about a crook defrauding an honest seller it really upsets me. Especially when that thief has the guts to send back a box of garbage. As I've said before these yellow bellied turds would probably wet themselves trying to steal a stick of gum in a real store. But since this is online and it's all faceless and emotionless and human-less, it makes it much easier for them to steal.

Maybe ebay should require buyers & sellers to have a face-to-face meeting on webcam and a little chat during each purchase for 5 minutes. That would probably make it a lot harder for someone to steal from someone after they've seen their face. (Obviously this is impossible I know but one can dream eh?)

Anyway, the reason ebay doesn't just go belly up immediately is because 99% (or greater) of buyers ARE honest and these things do not happen often. However they do happen often in the right circumstances, such as a new seller with low feedback and heck I even think the "no returns" think in the description sometimes is a challenge for these scammers. They read that and go "oh yeah we'll see about that." Maybe not, but who knows.

The only thing you can do when someone commits mail fraud is report them as such. The way to mitigate these types of issues also is to sell lower value items when you are starting out until you get the track record to be TRS (again, 100+ sales) and then you can be a little more protected in such instances. Once the scammers catch on that TRS can subtract 50% of the refund they are going to avoid TRS sellers. They want a 100% free item not a 50% discount. So that TRS will almost in effect act like a sticker on your home that says "BRINKS home security" and whatnot.

I won a bid, but the seller does not want to sell it for that price. I paid as soon as I won, and they sent me a message after I paid. They were hoping for a higher bid. Are they allowed to cancel this bid or do they have to send it to me?

That's to bad sorry your seller is doing this to you.

ebay can't make them send the item they may lie & Cancel per buyers request but ebay knows if a buyer requested a cancel as they see the messages

If there isn't a message from you & the seller cancels this way then they get an out of stock defect on their account for cancelling .Ā 

See if you end up getting an ebay message about them cancellingĀ 

If you don't then wait for them to ship & if they don't ship and the estimated delivery date passes open an Item not received case for your refund .

Good luck

That said, I was just in the same situation with a buyer (I'm the seller). They opened a return request for an item that was broken in transit but wanted a replacement. There was no option on the return case for me to just send a replacement, only for her to return it at my expense and get a refund. So I asked her to close the return request, which she did, and I sent her the replacement immediately. But then, I am an honest seller, and want to have happy buyers.

If you are talking about the rectangular one (usually they are square) when you print a label on ebay for USPS (I don't know about the other carriers)- that is for the post office, postal workers and/or final postal carrier as many use their 'phone' to 'scan' a 'pick up' or 'delivery' as USPS moves away from the 'old way'.

I've been selling(and buying) on eBay since the late '90's...I have a potential buyer who want to send to me a prepaid shipping label, saying they need the item as soon as possible...that doing this would be faster than using eBay's shipping process.

You're right. Unless they want an expedited form of shipping you didn't offer. In that instance I would ask them how they wanted it shipped and resend an invoice with that new shipping method. That way you will still have the protection of ebay shipping labels and give the customer what they want. ff782bc1db

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