Last Updated: November 14, 2025
HumbleHearts ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this policy carefully to understand our practices regarding your personal data.
By using the HumbleHearts App, you agree to the collection and use of information in accordance with this Privacy Policy.
When you use our App, we may collect the following personal information:
Account Information: Email address, full name, and phone number
Profile Data: Profile picture (optional, if uploaded by you)
Authentication Data: Login credentials and authentication tokens
Service Usage Data: Booking records, attendance history, and availability settings
We automatically collect certain technical information, including:
Device type, model, operating system, and version
Unique device identifiers
Firebase Cloud Messaging (FCM) tokens for push notification delivery
Application usage statistics and performance data
Crash reports and diagnostic information
When you grant location permissions, we collect:
GPS coordinates and location data
Location-based attendance information
Geolocation metadata for service delivery
We use the collected information for the following purposes:
Account Management: To create, maintain, and authenticate your account
Service Delivery: To facilitate bookings, track attendance, and manage availability
Communications: To send push notifications regarding bookings, attendance confirmations, and important app updates
Location Services: To provide location-based features and verify attendance at specific locations
App Improvement: To analyze usage patterns, enhance functionality, and optimize user experience
Security: To detect, prevent, and address fraud, security issues, and technical problems
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Your information is stored:
Locally on your device using encrypted secure storage mechanisms (SharedPreferences with encryption)
On our secure cloud servers with industry-standard encryption both in transit (TLS/SSL) and at rest
We implement robust security measures including:
Encryption of sensitive data
Secure authentication protocols
Regular security audits and updates
Access controls and monitoring
While we strive to protect your personal information, please note that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable means to protect your data.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
We may share information with trusted third-party service providers who assist in operating our App, including:
Google Firebase: For cloud messaging, analytics, crash reporting, and authentication
Cloud Infrastructure Providers: For secure data storage and hosting
These service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain appropriate security measures.
We may disclose your information when required by law, including:
In response to valid legal processes (court orders, subpoenas, warrants)
To comply with applicable laws and regulations
To protect our rights, property, or safety, or that of our users or others
To investigate potential violations of our Terms of Service
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We may share your information with third parties when you provide explicit consent.
Our App integrates the following third-party services:
Firebase Cloud Messaging (Google): For push notifications
Firebase Analytics (Google): For app performance and usage analytics
Firebase Crashlytics (Google): For crash reporting and diagnostics
Google Fonts: For enhanced typography
These services have their own privacy policies. We recommend reviewing:
Google Privacy Policy: https://policies.google.com/privacy
We are not responsible for the privacy practices of these third-party services.
You have the following rights regarding your personal information:
You may access and update your personal information through the App settings or by contacting us.
You may request deletion of your account and associated personal data by contacting us at humbleheartscare.uk@gmail.com. Please note that certain information may be retained as required by law or for legitimate business purposes.
You can opt out of push notifications through:
App notification settings
Device settings
Notification preference controls within the App
You can control location data collection through your device settings. Note that disabling location services may limit certain App functionalities.
You may request a copy of your personal data in a structured, commonly used format.
The HumbleHearts App is not intended for use by individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information promptly.
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain business records
When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, financial recordkeeping).
Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using our App, you consent to the transfer of your information to our facilities and service providers located worldwide. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: Request information about the categories and specific pieces of personal information we collect
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the sale of personal information (Note: we do not sell personal information)
Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment
To exercise these rights, please contact us at humbleheartscare.uk@gmail.com.
If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):
Right of Access: Obtain confirmation of whether we process your personal data and access to such data
Right to Rectification: Correct inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request restriction of processing in certain situations
Right to Data Portability: Receive your personal data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with your local data protection authority
To exercise these rights, please contact us at humbleheartscare.uk@gmail.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Update the "Last Updated" date at the top of this policy
Post the revised policy within the App
Notify you of material changes through push notifications or email (where appropriate)
Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: humbleheartscare.uk@gmail.com
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
By downloading, installing, or using the HumbleHearts App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our App.
HumbleHearts
Committed to Your Privacy and Security