HTMS Neo – Privacy Policy 

HTMS Neo – Privacy Policy

Effective date: 4 November 2026  ·  Package: com.enaviya.tbs

HTMS Neo (the "App") is a business application provided by Enaviya Information Technologies Pvt. Ltd. ("Enaviya", "we", "us") for healthcare technology management teams. It lets authorised users record and follow up breakdown maintenance, preventive maintenance, field corrective activities, assets, walkthroughs and training records, including while the phone is offline.

The App is not a public or consumer app. Accounts are created for you by your own organisation (for example, a hospital or its service partner). This policy explains what the App handles and why.

1. Information the App handles

Account information: your user name, name, email address, role and the business units or hospitals your organisation has assigned to you. Your password is checked by our server and is not stored on the phone; a sign-in token is stored on your phone so you stay signed in.

Work records you enter: work orders, assets, checks, remarks, dates, approvals and similar business data, which are sent to your organisation's server.

Photos and documents you attach: pictures taken with the camera, or files you choose from your phone, when you add them to a record.

Device token for notifications: a technical identifier that Google Firebase Cloud Messaging gives your phone, so we can send you notifications about your work items.

Offline copy: so the App works without internet, work data your account can see is saved in the App's private storage on your phone.

The App does not collect your location, contacts, microphone recordings, messages or advertising identifier, and it contains no advertising.

2. Permissions the App asks for

Camera: to scan asset QR codes and to take photos for records.

Photos / files: only when you choose to attach a picture or document.

Notifications: to alert you about approvals and work items.

Internet and network state: to talk to the server and to know when you are offline.

Background data sync (foreground service): so that the offline download of your data can finish while the App is in the background. A notification is shown while it runs.

3. How the information is used

To sign you in and show only the data your account is allowed to see.

To create, update, approve and report on maintenance records.

To let you work offline and synchronise when you are back online.

To send notifications about your work items.

To keep the service secure and fix problems.

We do not sell your information and we do not use it for advertising.

4. Who the information is shared with

Your organisation, which owns the records and your account.

Service providers that help us run the service, such as server hosting and Google Firebase (for notifications). They may process data only to provide those services.

Authorities, only when the law requires it.

5. Security

Data between the App and the server is sent over an encrypted connection (HTTPS). Access to the data is controlled by your account and role. Offline data is kept in the App's private storage on your phone and is removed when you uninstall the App or when a different user signs in on the same phone. Please protect your phone with a screen lock.

6. Retention and deletion

Records are kept for as long as your organisation's account is active, or as long as your organisation and the law require. To correct or delete your information, or to close your account, please contact your organisation's administrator or contact us at the address below.

7. Children

The App is for working professionals aged 18 and over and is not directed at children.

8. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

9. Contact

Enaviya Information Technologies Pvt. Ltd.

Website: https://enaviya.co.in

Email: darshan.s@enaviya.com

Selected work

Get in touch at [email address]