Dropbox shows me a notification that it "Couldn't sync files". However, I can't find that file on Dropbox or anywhere else on my computer. It couldn't sync since it had special characters in the title. Now I can't even find the file, and when I press "View file", nothing happens. How can I get this notification to disappear?

Unfortunately, Dropbox file/folder names may contain only symbols part of basic multilingual plane of Unicode ( Big drawback ). You have :blossom:(daisy) in your file name that's out of that symbols set. So in spite acceptable on all present day systems (including all supported by Dropbox), Dropbox itself reject them. That's why this file cannot get sync from your macOS 12.7.2 (where it originates from) to your newest macOS. You need to rename the file (and let Dropbox sync it) or to move it by hands (not relying on Dropbox). ?


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I realize that the file cannot be synced because of the symbols in the file name. However, I cannot find the file. Any search doesn't bring up the file and clicking on "View file" does nothing. It doesn't even seem to exist on Dropbox either. That's the problem I'm having. I just want the notifications to stop.

I accidentally started an enormous sync to my iMac (10k + files urk) that I can't seem to stop. My only option appears to be to pause it. I don't want all this data to be sync'ed to my computer at all so how do I make this thing stop permanently? It's gobbling up bandwidth and my data and after a day of syncing, has still not finished the job.

If you check the top part of your screen, where your clock settings are showing, can you see a small Dropbox icon? If yes, please click on it and then, hover over the syncing status showing at the bottom of the window.

Hi Hannah - this is a good suggestion and is one I have already tried. My problem is a sync happening in the other direction - from online DropBox onto my computer. Sadly, my sync still shows 10,000+ files trying to sync. I've also tried signing out and signing back into the desktop app after making changes to my folder sync preferences to omit those folders impacted by my silly mistake of doing a massive sync. I guess I'll just have to hang in there until it finishes. Annoying but a learned lesson for me.

GG I applaud you on your patience here, because you made it clear in your initial message you don't want to PAUSE, you want to STOP the action and yet no real resolution beside for 'wait it out' was provided. 


I've just made a similar mistake, accidentally mis-clicked on a major folder on my Dropbox and suddenly 50 000 files are syncing in my Dropbox, I don't even know what I did, as it was a mis-click, but I can only assume the worst; that all my online only files are downloading to my PC for offline use and there's no way for me to cancel it. I now have to blanket 'make everything offline' just so I can begin the process of slowly re-adding the files that I did need on my PC for offline use. 


How is it that Dropbox does not allow for a 'cancel that action' or 'clear sync queue' at this point?

I did the same thing. I accidentally started a sync offline of a huge amount of files and am trying to find a way to stop it. I only have 6GB left on my hard drive and can't afford for all these files to download. My intention was to click the put file online only, but accidentally clicked the wrong button. Ooops! I paused the download, but I don't want to pause - I was to cancel and stop this from happening. I tried rebooting my computer, hoping that would cancel the download - nope.

Is there a way to cancel these types of syncing downloads? This has happened to me in the past and it is really annoying. Mistakes happen. This doesn't seem like it would be that complicated to have an option that says stop syncing. Am I missing something?

Hi Karen!

Indeed, you can't do a Selective Sync on your iPad... Because your files are not stored locally on your tablet!

The app on your tablet works more like the website 

It enables you to see your files, but only downloads them if you 'favorite' them (star).

So, as the files re not natively taking space on your iPad, there is no need for selective sync.

I replied to the question previously - the files on your phone are not stored locally, so there is no need to use selective sync.

The app works like the website, where you can see your files and download them, but they are not stored on your device.

At the moment since I need a selective synch functionality on my iPad, I using the Documents app by Readdle with my Dropbox. Documents lets you set up a two-way synch folder with any Dropbox folder. It works okay, but is unreliable when you are synching a folder with sub-folders. It also requires a lot of steps. This is now becoming a major frustration since I need to manage thousands of digital photos while I am travelling and not linked to the internet.

I am also looking for a solution. My problem is that I have a long list of folders that contain various files, when I no longer need them remotely I want to clear them from the list so I don't have to page through them to find what I want. I need to keep them available to the office machines, so don't want to move them to some other folder. Selective sync allows me to accomplish this on my laptops, but I can't do it on my ipad.

The Selective sync feature has been developed only for computers, because Dropbox files are stored locally on computers. It allows you to keep your files on Dropbox without having to save them locally on your device.

There was no reason to develop selective sync on a tablet or a smartphone, because the files are not stored locally on these devices by default. If you didn't want to have your file stored locally on the mobile app, you could just need to un-favorite the file.

Now, Barry, I totally understand your frustration considering the way you need to use of Dropbox, even though it's a use case that is different from a Selective sync issue, but more a way of better organising favorites and to download / unfavorite them locally in bulk.

Timothy, your feature request is also slightly different, as Selective sync is only for a specific device and doesn't allow you to change the files stored locally remotely. You have to change the selective settings on the device you want them to be applicable, and not from another device.

We use Dropbox in a small sales lot for photos/projects/studies/etc. Biggest issue is that we have many devices and having all data/pictures/documents sync to the mobile device makes things complicated for others to search through. Any sensitive data is stored as encrypted archives and that's not what we're attempting to do. Right now, Dropbox is the easiest, most intuitive to use cloud-based collaboration package for us, we don't need the complexity of OneDrive/Office (though we use that for some things) or other services, The simplicity and ease-of-use and sharing is what keeps us on Dropbox. But, having all the data sync across all devices clutters each user's mobile device when it shouldn't have to, it makes finding things and getting things done very frustrating. On PC/Mac, selective sync allows us to decide what folders each user can see when using Dropbox.

I don't mind dropbox taking a long time in the morning syncing all my files, but there are a couple files of less than a MB each that I'd like it to sync first. They are in the Apps folder. Is there a way to tell dropbox to sync these first, maybe by putting them into a special "sync first"folder?

Maybe it's indexing instead of syncing ?? I wouldn't quit then back up again as it seems to be needing to do this again. Is this the first time syncing these files? if so, I feel for you. You will have to let it do its job. It will get faster as the smaller files are taking time to sync. We all users find that the initial sync is painful. Buts the beauty of Dropbox is the simplest way to sync in normal traffic. I've used DB for over 5 years both at home and at work and its been a very solid service. I had about 2 initial syncs when I didn't make a backup of files and had to sync 78 GB worth of stuff and it was painful. Just have a little more patience.

sync was done the same evening at 9 pm. Dont know why it got off initially, but hope it was the Sierra installation. The things done are changing the permissions (sudo chmod... set of command lines in terminal), unlinking and relinking the dropbox, having dropbox at default location, and keeping the network open in Systems Prefs > Energy Saver > Prevent computer from sleeping automatically when display is off. It took 6 hours on 800 Mbps up and download speed with everything already being there in dropbox and dropbox having 335 GB to sync or re-link with already downloaded documents. Next time I'll get a ticket right away.

Also I just cleared the cache again, I think it's stuck. that one file is less than a MB and I have already unlinked this dropbox and signed back in and it's still not synced 5 hours after that. I had hoped I could force the essential files through even if it needs to chew at some other things. Maybe I should uninstall the app and reinstall? not sure.

also found that this one file that wouldn't sync [there are several but that's the important one] had a red cross meanwhile and moved it out of the Dropbox folder. That was about 15 mins ago. When clicking on the menu bar icon so the controls open and then hovering over the menu bar icon a bit, it says that it is downloading indexing some 88000 files (getting fewer over time) and uploading this one file with the red cross that should be gone. 0852c4b9a8

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