Effective Date: 19 July 2026
HRIDA ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HRIDA mobile application ("App").
By using the HRIDA App, you agree to the collection and use of information in accordance with this Privacy Policy.
HRIDA is an event management marketplace that connects customers with event service providers such as makeup artists, mehndi artists, photographers, banquet halls, decorators, caterers, florists, event planners, and other vendors.
We may collect the following information:
Full Name
Mobile Number
Email Address
Profile Photo (Optional)
Address
City & State
If you register as a vendor, we may collect:
Business Name
Business Address
Business Description
Service Categories
Portfolio Images
Pricing Information
Identity Verification Documents (if required)
Bank Account or UPI Details (for payouts)
Selected Vendor
Event Date
Time Slot
Booking Amount
Booking Status
Booking History
Messages exchanged between customers and vendors through the HRIDA chat system may be stored to:
Improve service quality
Resolve disputes
Prevent fraud
Enforce platform policies
We may automatically collect:
Device Model
Android Version
App Version
IP Address
Device Identifier
Crash Reports
Usage Analytics
HRIDA may request your location to:
Show nearby vendors
Improve search accuracy
Provide location-based recommendations
Location access is optional and can be disabled anytime through your device settings.
We use your information to:
Create your account
Verify your identity
Process bookings
Connect customers with vendors
Facilitate communication through in-app chat
Process payments
Send booking notifications
Improve app performance
Prevent fraud and abuse
Provide customer support
Comply with legal obligations
HRIDA uses secure third-party payment gateways for processing payments.
We do not store your debit card, credit card, or banking credentials on our servers.
Payment information is securely processed by our payment partners.
Vendor profiles, including business name, services, pricing, ratings, reviews, and portfolio images, are publicly visible within the HRIDA platform.
Customers can view these details before making a booking.
We do not sell your personal information.
We may share your information only with:
Verified Vendors (for confirmed bookings)
Payment Gateway Providers
Government Authorities (when legally required)
Service Providers assisting us in operating the platform
We implement reasonable security measures to protect your information, including:
Secure authentication
Encrypted communication (HTTPS)
Restricted server access
Regular security updates
However, no internet-based service is 100% secure.
Users may request deletion of their HRIDA account by contacting us.
Upon verification, we will delete or anonymize personal information unless retention is required by law.
Certain transaction records may be retained for accounting and legal purposes.
HRIDA is not intended for users under 18 years of age.
We do not knowingly collect personal information from children.
HRIDA may use analytics services to understand:
App performance
Feature usage
Crash reports
User engagement
These services do not personally identify users.
The App may use third-party services including:
Google Play Services
Firebase
Payment Gateway Providers
Push Notification Services
These providers have their own privacy policies.
Users are responsible for:
Maintaining account security
Providing accurate information
Not sharing login credentials
Using the platform responsibly
Vendors agree to:
Provide accurate business information
Deliver services as promised
Maintain professional conduct
Honor confirmed bookings
HRIDA is a marketplace and is not responsible for disputes arising from services provided by vendors.
We may update this Privacy Policy from time to time.
Any changes will be posted within the App and on our Privacy Policy page.
Continued use of the App after updates constitutes acceptance of the revised policy.
If you have any questions regarding this Privacy Policy, please contact us:
HRIDA Support
Email: a.iqbal@code-cluster.com
Phone: +91-8972851730
By downloading, installing, registering, or using HRIDA, you acknowledge that you have read, understood, and agreed to this Privacy Policy.