Your Go-To Guide for Contact and Complaints. Planning a holiday should be a thrilling adventure, but sometimes, things don’t go as planned. When those bumps in the road happen, it’s essential to know how to get in touch with TUI customer service in the UK and voice your concerns. This article serves as your all-in-one guide on how to reach TUI by phone, grasp their complaint handling process, and set realistic expectations for response times. TUI has a variety of phone numbers based on your specific needs, making it easier for you to connect with the right department. Here’s a rundown of the main contact numbers and their operating hours:
Holidays and Flights: For any general questions about holidays and flights, you can reach them at official Tui customer service phone number uk 0203 45126 88. Contact from Monday to Friday: 9am to 7pm, Saturday: 9am to 5pm, Sunday: 10am to 5pm.
Groups: If you’re organizing a trip for a group of 16 or more, you can use the same number, 02034512688.
The opening hours are the same as the general holidays and flights line.
TUI says they’ll reach out to the lead passenger on the booking within 28 days of receiving your completed complaint form. This timeline generally aligns with UK261 regulations for flight-related complaints. Important Things to Keep in Mind About Response Time:
Acknowledgment vs. Resolution: The 28-day timeframe is for TUI to contact you, not necessarily to resolve the issue. They might get back to you to acknowledge your complaint, ask for more information, or share their initial findings.
Complexity of the Complaint: If your complaint is more complicated and needs investigation, it might take longer to reach a full resolution.
Busy Periods: During peak travel times or unexpected events, you might experience slight delays in response times due to a higher number of inquiries.
Follow-Up: If you haven’t heard back or received an acknowledgment within a reasonable time (like a week) after submitting your complaint, it’s a good idea to follow up using your complaint reference number.
App: TUI encourages you to download their app, which they say is often the easiest way to get in touch, especially if you’re already on holiday. The app lets you reach out to a representative through their TUI Guest Experience Centre, available 24/7.
Text Message: You can send a text to TUI at 80247. Standard network rates apply for text messages.
Live Chat: TUI also has a live chat feature on their website. Just look for the blue chat bubble, usually found at the bottom of the "Contact Us" page. Ito connect with a live agent., when you run into an automated service, you can simply type speak to a representative"
In-Store: Prefer to chat in person? You can find a TUI UK Airport nearby.
While general email addresses for everyday queries aren’t prominently displayed, specific departments like Marella Cruises shore excursions do have dedicated email contacts (e.g., cruiseexcursions@tui.co.uk). If you find yourself needing to lodge a complaint about your TUI holiday or flight, it’s important to follow their set process to make sure your concerns are taken seriously.
Speak Up While You're Away (If Relevant): If something goes wrong during your holiday, TUI recommends that you let your TUI Rep, the hotel management, or airline staff know right away. Many issues can be sorted out quickly at the resort or on the flight, which can help avoid any further complications.
File a Formal Complaint After You Get Back: If you couldn’t resolve the issue while you were away, or if your complaint comes up after you return, you need to inform TUI about your claim within 28 days of coming back from your holiday.
Use the Online Complaint Form: The best way to submit a formal complaint to TUI UK is through their online complaint form on their website. This form lets you include all the necessary details and any supporting evidence you might have.
Hopefully after reading the above guide you got various possibilities of How do i contact tui customer services uk by phone apart from this now you also know timmimg in which you have to contact TUI. Learn more by visiting the TUI official website.