Payment reversals are a concern for merchants of all sizes. And, no matter how frustrating they may be, every merchant will have to deal with them at some point. If a merchant is unable to provide exactly what the customer bought, a refund will need to be issued. Likewise, a merchant may need to reverse a payment if there has been an error in processing or, in order to appease an unhappy customer.

In this article we explain what a payment reversal is and how long they take to take action. We also describe the three main types of payment reversal and the steps a merchant can take to minimize them.


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Other times, a merchant requests that a customer payment is pre-authorised prior to them consuming the product or service. This is sometimes referred to as a security payment, and is common with the hotel and car rental businesses. If the customer does not spend the authorized amount, the merchant will then need to reverse this authorisation, either fully or partially.

While every merchant will face some level of payment reversals, they should not be passive bystanders. There are plenty of things they can do to minimize payment reversals, or mitigate the disruption when they do happen.

Whereas some customers may be willing to be patient to receive their purchase, others will not be. By integrating the systems used for taking payments and stock control, a customer can be told at the point of transaction if the product is unavailable, and when new stock will arrive. The customer can then make an informed decision about whether to go ahead with the transaction, and be less inclined to change their minds later.

A single payment includes a lot of data. Alongside personal and banking information about the customer, a payment transaction includes a transaction identifier (TID), a retrieval reference number, a surface trace audit number, and payment authorisation code.

Customers who do not recognise a transaction will sometimes jump straight to requesting a chargeback from their bank. Processing a payment quickly will help the transaction be familiar with the customer.

For businesses where the customer experience is drawn out over days or weeks (think hotels, car rental, tool hire), merchants can submit a single authorisation request for multiple payments that accumulate over a set period of time.

By enabling all the payments under a single authorisation, it means the merchant only needs to get a payment request right once. It also means that the customer is made aware of funds that are expected to be paid out, and so will be less likely to challenge them.

A fraudulent payment can often go undetected until the customer initiates a chargeback. By that point, the damage for the merchant has already been done. So merchants should aim to stop fraudulent payments at the point of transaction.

To make it easier to identify entries that were posted using specific journals, you can use different number series for payment reconciliation journals. You can also correct posted entries by reversing posts that were done using a journal.

If you use the Payment Reconciliation Journal page to register and apply customer payments, you can set up the journal to use a specific number series so that it's easy to identify the entries that were posted through the journal. You set up the number series in the Bank Account page in the Posting FastTab.

Similar to other journals, to correct posted entries you can reverse entries that were posted through the payment reconciliation journal from the G/L Register page. For example, it might be helpful to reverse entries if you applied a payment to the wrong customer. After you unapply the posted customer ledger entries you can use the Reverse Register action on the G/L Register page to reverse the journal that posted the payments. Alternatively, on the Posted General Journals page, you can use the Copy Selected Lines to Journal action to reverse specific lines from the posted payment reconciliation journal.

Experiencing consistent payment reversals can be super frustrating. Fortunately, there are ways to combat payment reversals, and understanding the different types and how they occur is your first step to doing so.

In 2017, the FTC challenged the settlement. After balancing the pro and anticompetitive effects, an Administrative Law Judge found it \"as a whole\" procompetitive because Impax could enter the market before Endo's patent expired. On appeal, the full Commission reversed the ALJ's ruling because (i) any benefits of the settlement must be directly linked to the restraint harming competition (and no such direct benefits existed in this case); and (ii) there must not be less restrictive ways to achieve those benefits (i.e., an earlier generic entry date rather than a higher cash payment). The FTC issued a cease-and-desist order enjoining Impax from entering into similar settlement agreements in the future, but did not impose monetary penalties.

On appeal, the Fifth Circuit affirmed the Commission's decision. It rejected Impax's argument that the rule of reason required the FTC to look at the strength of the patent contested in the underlying infringement suit as the baseline against which to measure any alleged anticompetitive effects. Impax argued that the settlement was procompetitive because it allowed Impax to enter 8 months earlier than if Endo prevailed in the patent lawsuit. The court, however, concluded that \"[t]he fact that generic competition was possible, and that Endo was willing to pay a large amount to prevent that risk, is enough to infer anticompetitive effect.\" The court further found that it did not need to weigh the purported benefits of the settlement against its presumed anticompetitive effects, or determine whether the two were directly related, because the Commission found that there were less restrictive means to resolve the patent dispute (i.e., a settlement consisting of no payment and an earlier entry date). It reached that conclusion even though Impax's lead settlement negotiator testified that Endo was adamant about not allowing earlier entry. The court found that the Commission had sufficiently discredited the witness's testimony as part of its fact analysis.

The Impax decision highlights the differences between an FTC enforcement action, where money is not at stake, and the more common lawsuits in which plaintiffs seek damages. According to the Impax court, it was sufficient for the FTC to show that the settlement (influenced by a large and unjustified payment) eliminated the possibility that the patent case could have resulted in earlier generic entry. But a plaintiff seeking damages from alleged \"pay-for-delay\" settlements typically must show that they paid for expensive branded products during a time period when they would have paid for inexpensive generics but-for the challenged settlement. To make that showing, plaintiffs must show that the generic products would have launched earlier.

The Background: In the Supreme Court's landmark 2013 decision in FTC v. Actavis, the Court determined that large payments by branded drugmakers to potential generic entrants to settle patent disputes could be anticompetitive. It instructed district courts to apply the "rule of reason" standard to analyze whether particular settlements were illegal.

The Development: The Actavis case left many unanswered questions about how courts would apply the rule of reason to settlements in pharmaceutical IP litigation. The recent Impax decision is the first reverse payment case fully litigated by the FTC since Actavis and resulted in a victory for the FTC.

In 2017, the FTC challenged the settlement. After balancing the pro and anticompetitive effects, an Administrative Law Judge found it "as a whole" procompetitive because Impax could enter the market before Endo's patent expired. On appeal, the full Commission reversed the ALJ's ruling because (i) any benefits of the settlement must be directly linked to the restraint harming competition (and no such direct benefits existed in this case); and (ii) there must not be less restrictive ways to achieve those benefits (i.e., an earlier generic entry date rather than a higher cash payment). The FTC issued a cease-and-desist order enjoining Impax from entering into similar settlement agreements in the future, but did not impose monetary penalties.

On appeal, the Fifth Circuit affirmed the Commission's decision. It rejected Impax's argument that the rule of reason required the FTC to look at the strength of the patent contested in the underlying infringement suit as the baseline against which to measure any alleged anticompetitive effects. Impax argued that the settlement was procompetitive because it allowed Impax to enter 8 months earlier than if Endo prevailed in the patent lawsuit. The court, however, concluded that "[t]he fact that generic competition was possible, and that Endo was willing to pay a large amount to prevent that risk, is enough to infer anticompetitive effect." The court further found that it did not need to weigh the purported benefits of the settlement against its presumed anticompetitive effects, or determine whether the two were directly related, because the Commission found that there were less restrictive means to resolve the patent dispute (i.e., a settlement consisting of no payment and an earlier entry date). It reached that conclusion even though Impax's lead settlement negotiator testified that Endo was adamant about not allowing earlier entry. The court found that the Commission had sufficiently discredited the witness's testimony as part of its fact analysis.

The Impax decision highlights the differences between an FTC enforcement action, where money is not at stake, and the more common lawsuits in which plaintiffs seek damages. According to the Impax court, it was sufficient for the FTC to show that the settlement (influenced by a large and unjustified payment) eliminated the possibility that the patent case could have resulted in earlier generic entry. But a plaintiff seeking damages from alleged "pay-for-delay" settlements typically must show that they paid for expensive branded products during a time period when they would have paid for inexpensive generics but-for the challenged settlement. To make that showing, plaintiffs must show that the generic products would have launched earlier. e24fc04721

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