I am an elementary music teacher and have purchased hundreds of songs through Amazon digital music. Last night, I purchased a song on Amazon but this morning was unsuccessful in downloading it onto my iMac and therefore unable to get it into my iTunes library. In a lengthy online chat with Amazon, the tech finally discovered that music purchased on Amazon will not be allowed to be downloaded into an iTunes library, by order of Apple! I tried to purchase the same song from the iTunes store, but it is not available. Can someone please explain the logic of this to me?
"To access and play your Amazon Music purchases in iTunes or Windows Media Player, you first need to download the songs to your computer. You can then move the downloaded files from where they're saved on your computer to your iTunes or Windows Media Player library.
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Music you have purchased can be downloaded to your computer. By default it will be put into an Amazon Music folder that is inside your Music folder. You can then drag the music just downloaded into iTunes. However you cannot download Amazon Streamed music to iTunes which is what I suspect you were trying to do.
The Amazon tech person I "chatted" with this morning said that this was something new that they had just been told, that per Apple, music purchased from Amazon could not be downloaded/moved/whatever to iTunes.
What might be confusing your "tech" person is that the Amazon Digital Music Store -- just like the iTunes Store and Google Play Music -- does a lot of things to nudge you into subscribing to their streaming service rather than buying a download. If you ignore all that, it works the way it always did.
The attached pictures shows what I see when I try to load a playlist with over 100 songs. Song 100 shows then just blanks for all the remaining songs. This is the PC app but it does the same on my iPhone app.
It's the same for me but a while ago, I could definitely play my own Amazon playlists if they were over 100 songs. This seems like a new bug. Cannot say when this change happened as I only have 2 playlists over 100 songs and I have not tried playing them for some time now. All I know is they used to play just fine. I use the android app.
There is no limit of 100 tracks in an Amazon Music playlist that can be played to Sonos. There is, however, a limit of 100 playlists that can be added to Sonos from Amazon Music - I think this must be where the agent that @GregBel spoke to went wrong, so apologies to @GregBel for the misunderstanding!
I'm having problems,my own personal playlist won't play on amazon music,everything else plays fine just won't add my playlist of 400 odd songs says unable to add to queue, playlist plays on Spotify,definitely was working OK before,something not right between sonos and amazon unlimited!!!
Same issue here. Sonos will only load the first 100 songs of my Amazon Unlimited Playlist of 211 songs. Seems to have only been an issue within last day or so (10 - 12 April) so possibly brought in with new App release.
Have the same issue AGAIN! Comes and goes. So tired of this platform and the Sonos app, I have reinstalled and rebooted apps and systems too many times to count. Works fine with Pandora right now, but of course when i have company it never works. Trying to manage the music between zones on the app is an absolute nightmare. When is Sonos going to get this stuff right, what a frustrating system this is. Who has time to put in for constant tickets and troubleshot all this nonsense?
Does anyone from sonos actually look at these community problems and respond to them otherwise they are pretty pointless,as we need some sort of response as to where the problem is,or it's just a waste of time posting here!!!
This is a community website. There are moderators, but the large number of posts would make it difficult to cover everything. If you want to communicate with Sonos, rather than with the community, your best bet is to call Sonos Support directly to discuss it.
As you can see Sonos Support was not much support unfortunately. I have used Sonos for years with Amazon music without issue. I really hope this gets solved. Maybe if others here contact Sonos Support Sonos may do something.
It makes no sense that it's true that Amazon limits to 100 songs,as it was all working fine and playing my playlist on sonos last week,and my playlist still plays fine on my phone and in my car etc,so it was working last week,and stopped the same day as others reported,so obviously something must have changed between sonos and amazon in that time!!!
Neither Sonos or Amazon have a way to report a problem. They only have agents that are trained to help with setup problems, but no way to report a problem, There is no way to get a trouble ticket of any kind started like other companies have. You can only complain and hope that gets reported. There is no way to follow up or even see that the problem has been reported.
My feeling is it's a Sonos app issue too. I only have 2 Amazon playlists that are over 100 songs and funnily enough, only the other week I was fiddling about and managed to copy one over to a new Sonos playlist of the same name. So that one at least, I can still play fully on Sonos. If I do add any songs on it via Amazon, I will just duplicate with its equivalent Sonos playlist. The other one - I may do what you did and split it to copy over. It's only just under 200 so will only require 2 splits. What a pain though!
I create playlists on Amazon music. Then using the 955 Solar I go to Browse > My Music > Playlists and select the playlist I want to download to my watch. It will then connect to Wi-Fi and proceed to sync Amazon music for a while. Some playlists work fine on my watch using this method but some playlists appear but they are completely empty and have no songs in them. Playing the same playlist on Amazon music via the computer is completely fine. Does anyone know how to fix this?
Talked to customer service. Apparently Amazon made a change and you can only get your play lists if you subscribe to Amazon Unlimited Music. Garmin failed to notify the customers of this change so we get to find out when our playlists are gone. If you have Prime Music you can't upload your curated play lists any longer...............Bait and switch from Garmin about being able to upload playlists. Guess they just want to sell more watches but can't negotiate with Amazon on behalf of the runners.
Thanks jumpers411. That solved the mystery. Disappointing. I already subscribe to Apple Music so don't want to subscribe to Amazon Unlimited or Spotify. Guess I'll just listen to the Amazon random stuff.
Amazon Music for Artists is available on both web and mobile. Click here for web. On mobile, head to the Apple App or Google Play Store and download the Amazon Music for Artists app. Once the app is open, you will be directed to sign-in using an Amazon retail account. If you do not have an Amazon retail account, you will need to create one in order to continue going through the sign-up and artist claim flow.
We recommend connecting your artist socials in the claim verification workflow for the smoothest approval. If that is not possible for whatever reason, please provide us with any of the following under additional information:
This may be a profile page and/or content delivery issue. If you can locate the content in the Amazon Music app on another profile page, you can help us correct this error using Amazon Music for Artists and following these steps:
We strive to provide the most current data available within our app. Streaming data updates multiple times an hour. Other features in the Amazon Music for Artists app such as Fan Tiering and Daily Voice Index are updated periodically as noted in the app.
Your music may have been released in various configurations (explicit/clean/deluxe/standard), across different labels or distributors, in different territories or at different points of your career. We aggregate this data and consolidate into a single entry, which is why you will see one album/single cover art to represent all products.
We strive to give you as much real-time data as possible to help inform your marketing decisions. As such, data available in Amazon Music for Artists is subject to change and should not be used for financial reporting purposes. For financial or royalty questions, please contact your label/distributor.
Owners or Admins within Amazon Music for Artists can upload an artist image to display on Amazon Music and the Amazon retail website. These permissions are set under Manage Team in Amazon Music for Artists
From the Amazon Music for Artists mobile app, go to Settings > User Settings > Support > Artist Profile Page & Tools > Spotlight and let us know what you are experiencing. One of our support team members will do our best to assist you.
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