When you send an email, you might want to look up and select an email address from a specific group of contacts, like a group of coworkers, relatives, or a club. To make this easier, you can create personal address books using the names in your Outlook contact folders.

If you use Outlook with an Exchange Server account, your address book list will include the Global Address List (GAL). The GAL contains the names and email addresses of everyone that has an account with that Exchange Server and is configured automatically by Exchange.


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When you open the address book for the first time, the default address book is displayed. If you have a Microsoft Exchange account, the default address book is usually your Global Address List. For IMAP, POP3, and other types of email accounts, it is usually an Outlook Address Book. You can change the default Address Book and set other address book preferences, such as which address book to check first when sending a message, and where to store personal addresses.

Although you can't create or use Personal Address Books any longer in Microsoft Office Outlook 2007, you can import old Personal Address Books and convert them. We recommend that you convert your Personal Address Book to Outlook Contacts, which can be displayed in the Outlook Address Book. Outlook Contacts provide flexibility and customization that are unavailable in the Personal Address Book. For example, add personal profiles for each contact, including birthdays, phone numbers, anniversaries, and website addresses.

Global Address List 

To display this address book, you must use a Microsoft Exchange Server account. The Global Address List contains the names and email addresses of everyone in your organization. The Global Address List is automatically configured with an Exchange account. The Exchange administrator or network administrator creates and maintains this address book. It can also contain email addresses for external contacts, distribution lists, conference rooms, and equipment. Subsets of the Global Address List are displayed in the address book when you choose an entry under All Address Lists on the Address Book list. You can download the Global Address List for offline use.

Outlook Address Book 

This address book does not require you to use an Exchange account. The Outlook Address Book is created automatically and contains the contacts in your default Contacts folder that have either email addresses or fax numbers listed. These contacts are displayed in the Address Book dialog box when you click Contacts in the Address Book list. When Outlook is using an Exchange account in Cached Exchange Mode, the Outlook Address Book also is available offline.

Internet directory services (LDAP) 

Internet directory services are used to find email addresses that are not in a local address book or a corporate-wide directory, such as the Global Address List. The LDAP directory requires network connectivity to connect to the LDAP server.

Third-party address books 

You can add third-party address books to Outlook by using the third-party provider's Setup program. Outlook displays third-party address books in the Additional Address Book Types list.

Click the Search tab, and then change the server settings as needed.

The Search Time-Out setting specifies the number of seconds that Outlook searching the LDAP directory to resolve names in a message. You can also limit the number of names listed in the address book after a successful search for a name.

So, I am adding Job Title and Department to some users in our on-prem Active Directory. After the ADConnect sync I can see these changes in O365/Azure and also in Outlook Web and on-prem Outlook 2016 client - EXCEPT FOR 1 USER! I can see the new Job Title and Department for this user in Azure, but the address book is not updating for this 1 user. Any ideas where to begin troubleshooting this?

I was wondering if anyone had any advice on deleteing the cached or stored email address on an Office 365 users account. I'm talking about when a user uses the web version of outlook and clicks the To box on a new email. If they start typing a name, say Bob, then a small list appears of email addresses that the user has recently sent too. Is there away of clearing this cached list though.

I work at a school and have a new teacher that's just started. I issued her a new account but wasn't made aware though that the teacher had actually worked at the school before. Thus other teachers are emailing her but selecting the old address. Thus emails aren't getting through and its the end of the world. lol

1. The "correct" way to do this is on each users computer/account, just for the old email address. In essence you would want them to start typing the new teachers name, lets say "New Teacher." When they start typing they would get the option to auto-complete using the old address that is cached. They would want to mouse over this, and click, then hit the delete key. (it is in essence the same steps as if you were clearing this out of an outlook client.) Once they have highlighted the old autocomplete, and deleted, that cached address/entry will be gone, and the next time they go to fill in the to field for New Teacher, it will work the client to look into the GAL, find the new address, and should work.

This would have to be done for each user. I would probably put together a quick video showing yourself doing it (powerpoint has a great insert screenshare functionality to do this), or just type up instructions. Something like 1. Log into OWA 2. Start a new email 3.Start typing in new teachers name until you see the auto complete option 4. Select the address to autocomplete 5. While still highlighted hit the delete key 


You could also technically get around this by clearing the entire cache too, which I would not recommend.

In the Contacts tab in outlook there is no option to search for a name that contains "ABC", neither from Active Directory itself (Run: rundll32 dsquery.dll,OpenQueryWindow and tried the Advanced Search).

One Outlook addin you might want to check out is Company Contacts for Outlook. It provides a full text searchable global address book. Wild cards, search in specific column, sort and rearrange columns, quick actions, etc.

The closest I have come is this Python code which came from ActiveState Code, but it does not search the global addresses, only my (local?) list, which has 3 addresses in it, which is obviously not right. There should be thousands of records.

An email application wouldn't be complete without the ability to store contacts. Outlook calls its contact list an address book. The term contact list and address books are used interchangeably in the email world.

Unless you're using a corporate account that uses Microsoft Exchange server, you need to create an address book before you can add any contact entries. When you configure Outlook to work with an outside email service such as Gmail, only the account is configured with no address book. You must create your own that is then stored on your local computer.

Click the "Address Books" tab and any configured and saved address books will display. In the image above, no address books exist, so we must create one. Click "New" and a window opens that will guide you through the steps of creating a new address book.

This category has two options related to the address book. The "Search People" option will search for a specific entry. Clicking the "Address Book" button will open it. The "Filter Email" dropdown will display options to filter email by a specified criterion, but it's unrelated to your address book.

Outlook's address book is simple, so you don't see many options in this window. When you open the address book, a list of contacts is shown in alphabetical order. The above image only shows one contact, but you'll see several when you add contacts.

The "Address Book" dropdown displays each address book configured in Outlook. When you create a contact, you must choose the address book to store it. Because you can have several accounts configured with Outlook, you can also have several address books configured. These address books usually link to email accounts, but you can configure several address books with your accounts. This allows you to keep contacts separate from others. For instance, you might have one email account at work, but you have an address book for business contacts and one for personal contacts.

To add a contact, click the "File" menu item and select "New Entry." A window opens where you choose to create a new contact or a new contact group. Outlook address books provide a way to group contracts. Choosing "New Contact Group" will open a window where you can create a group. Clicking "New Contact" will open a window where you can create a new contact for your address book. Click the "New Contact" option and a window displays where you can add a new entry.

The amount of information you add is optional. You should add a name to the contact, so that you can reference and find the contact when you create an emails in the future. The email entry is where you add the contact's email address, and it's this address that Outlook uses to send email when you choose this contact as a recipient.

Above the form you'll notice several menu options. A few of them are important when you work with an address book. In the "Tags" section, you can set a category for a contact and set it as a private entry. Notice in the "Options" section that you can create a business card. Click the "Business Card" button a window opens.

By clicking the "Save & Close" button will save your contact and close the current window. Should you decide that you no longer want the contact, click the "Delete" button, and it will be removed from your address book. The "Save & New" button saves the current contact and clears the form so that you can create a new contact.

After you create an address book and entries, you can now use it as you create emails. When you create a new email, the "To" button is shown next to the recipient list. Click this button and your address book opens. You can also open this window by clicking the "CC" button or the "BCC" button if it's enabled. e24fc04721

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