I attempted to record a zoom meeting in HD. Both my guest and I configured all the settings to record in HD and I also ensured I contacted support to ask them to enable 1080p recording. When I am in view, I am full screen at 1920x1080, but when the view switches to my guest as the active speaker, the screen has black bars on both sides. I assume this means it recorded her at 4:3? I am editing the recording in Premiere Pro and am wondering what the best course of action is? Cutting the footage into segments and then rescaling my segments down to match hers would likely be time consuming and effectively reduce the quality of the footage when viewed on a large screen. Any other ideas or suggestions? I plan to post the edited video to YouTube.

I do a lot of editing of Zoom video for post-event posting to YouTube and Vimeo using Premiere Pro. What you see is what Zoom was provided. Chances are someone had a camera that output at 4:3 ratio, and Zoom added the black bars since the format of the output video is 1080 at 16:9. 




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I already started editing the footage, cutting out the beginning and end of the recording and some parts where the audio dropped. Since I have some razor cuts in the current sequence, does that mean creating a duplicate for editing as you suggest isn't possible or can I do it at this stage? Also, I'm not clear on what the advantages are of the multicam sequence. Can you share any examples of a video that switches between the two views? Also, won't her footage look dithered when resized for 16:9?

You can consider dropping in the 4:3 video on another video track and using scale, position, and masking to get a good appearance, then when you make your cuts, enable the video from one camera while disabling video from the other. Switch between the two videos as needed.

I wasn't asking for a full tutorial on Multicam. My main concern is all this worth it if the 4:3 part of the footage will look dithered upon masking, rescaling, etc to match the resolution of the 16:9 part of the footage? I guess the only way to know is by making a sample which I will do. Thanks for your suggestions.

I've been having the same recording problem with meeting and webinar recordings for some time now: some - not all - have too low a resolution. The video is then blurred in the recording (I record on my own computer).

As always, I use a strong photo lamp and a screen lamp, and I also have a lot of daylight. I haven't found a way to change the resolution. I am using Zoom recordings several times a week since 2019 and the problem only arose last year.

When you start a meeting, click on the small arrow next to your camera icon and go to VIDEO SETTINGS. Under MY VIDEO: Make sure that ENABLE HD is checked. You should now be able to record a meeting in HD (1280x720). To get the highest possible quality recording choose: Record on this Computer.

Thank you very much for your answer, Will! I have always had HD enabled. And I record on my own computer.

The reesolutation problem ONLY occurs, when I use Zoom Meeting/ Webinar with only my own host window. As soon as I talk to another panelist or host a meeting with others, the resolution of the recorded video of the group or team is always great. very strange! When I do not find a solutation for that, I need another webinar and video program (and can only use zoom for meetings with others).

I am dealing with the same problem. I am recording the meetings on iPhone 15 or Macbook Air, having extra lights, strong internet connection, saving on device, HD enabled. Everytime the video is nice quality in live meeting, but very poor in recording. Have you found a solution for this please? Thank you. Tereza

I solved the problem in my case. What I had before: good wifi, good lights (at least I thought so) , HD enabled webcam and all the apps not needed closed during recording. I added three extra lighting stands in the room, put them at the highest brightness and recorded in the computer. My first recorded video uploaded on youtube was HD and 4 K! I had all the lights on in the room + the new lights and it was a sunny day. The others videos have been all HD.

has anyone been able to solve this issue ? 


We have exactly the same probleme here 


The video are now only in 360p while it used to work with the same computer / webcam (and from a worst internet connexion )


The HD checkbox is selected, we don't know what to do anymore as it used to work perfectly before.


This is really annoying as the recordings are such of a low quality that they are blurry, which isn't working for us as they are part of our paid product 



I am working on a scenario at Make.com where I need to automate the download and processing of Zoom meeting recordings. However, I am encountering a specific issue with the mapping of binary files that Zoom provides.

Objective: My goal is to automatically download Zoom recordings (specifically MP4/M4A files) and then convert them to a compatible audio format for further processing (such as transcription) with Whisper, for example.

Problem: When I download the recording file from Zoom via Make.com, the file is received in binary format. I am having difficulty mapping or converting this binary file to a usable format for additional steps in Make.com.

What determines the speed of conversion of local recordings. I regularly record and convert meetings on 5-7 computers at a time. I have various computers with various specs, but it seems like higher spec doesnt always convert faster. Which computer specs and settings determine the speed of the local recording conversion? For example I have a 5 year old dual core Lenovo thinkpad with 16 gb ram and 7th generation i5 which processes faster then an 11th gen i7 with 32 gb ram?

I'm unaware of the specs required of the converting process for local recordings however, as long as your system meets our requirements to run Zoom I don't think the speed of the converting process should differ much. Did you notice a huge difference in the time of the converting process of your local recording?

Assuming its based of the number of processes your computer is running whether it be applications open in the background or not which would determine the conversion process time (I think). You can monitor the consumption of Zoom for your CPU in Task Manager. Also, the possibility of the length of your meeting -- which usually is double the time to processing.

Check the Task Manager for which resource is in use the most while you transcode. I suspect the CPU but maybe it's GPU. And I also suspect that there are one or two single thread processss doing the processing, so it doesn't matter how many cores the CPU has, what matters is how fast is one core. That you can verify from Passmark's website by looking single thread score.

This year the local conversion of Zoom videos has become incredibly slow. I'm using the same machine in my classroom to record and then convert my recording. It used to finish before my next class 30 minutes later. It often no longer does. I have to copy the unconverted videos to my laptop to convert later. I have an XPS 15 9530 with 64 GB of memory, Intel i9-13900H Processor with 14 cores, 3.7 TB disk space available, and NVIDIA RTX 4070 GPU with 8GB. What used to convert in few minutes, now can take 20 minutes or more. I don't get this new slowness.

I can confirm that Zoom is running one thread. It is using 370.7 MB of memory. 57% of my memory is free. It is using about 10-16% of my CPU and writing about 0.1 MB per second to disk. Is the conversion being throttled somehow? If there is some parameter I can change to give the converter more resources, I'd like to know what it is.

I am in need of some help. So interesting situation. I joined our board meeting Zoom call through my ZOOM Chromebook extension using the meeting ID and pass code provided by my boss. I did not realize I was not signed in to my account but essentially joined the call as a guest with my name. My boss then made me the host. I recorded the entire zoom meeting by hitting the record meeting button. It did not give me the option to record to computer or record to zoom cloud. All that happened when I hit record was the voice saying "System now recording" or whatever it says. So meeting happens, is coming to a close, and my boss wants to discuss some executive actions with other executives. So I stop the recording, transfer host privileges back to her, then leave the Zoom call. As soon as I did that I realized I did not get any notification about the recording being saved or downloaded and sent anywhere. WHERE COULD THIS RECORDING BE! I really need this recording to write the minutes for the meeting. Is it lost? Can it potentially be recovered? Any help at all would be great, thank you!!!

Hi @BLeo12 


Chromebooks can only record to the cloud, not locally. Since you were not the host of the meeting, just given the host role, you could start a cloud recording, but that cloud recording would not be saved to your profile. It would be saved to the user who is the original host of the meeting. Check with them to see if they have the cloud recording on their Recordings page.

As I said, Chromebook users can only record to the cloud, so if they have any cloud recording, they will be found on the Recordings page of the web portal. From there, they should be able to download the recordings, unless an admin on the account has prevented them from downloading their recordings.


That said, a simpler solution may be to trigger from the email notifications you receive when a new recording has been added to Zoom. Presumably, those email notifications contain a link to the Zoom recording that you can then use in subsequent steps of your Zap? If so, you could use a trigger like the Gmail New Email Matching Search trigger to only trigger for emails that have a particular subject line for example. 


Hope that helps! :) 152ee80cbc

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