A boarding pass or boarding card is a document provided by an airline during airport check-in, giving a passenger permission to enter the restricted area of an airport (also known as the airside portion of the airport) and to board the airplane for a particular flight. At a minimum, it identifies the passenger, the flight number, the date, and scheduled time for departure. A boarding pass may also indicate details of the perks a passenger is entitled to (e.g., lounge access, priority boarding) and is thus presented at the entrance of such facilities to show eligibility.
In some cases, flyers can check in online and print the boarding passes themselves. There are also codes that can be saved to an electronic device or from the airline's app that are scanned during boarding. A boarding pass may be required for a passenger to enter a secure area of an airport.
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Generally, a passenger with an electronic ticket will only need a boarding pass. If a passenger has a paper airline ticket, that ticket (or flight coupon) may be required to be attached to the boarding pass for the passenger to board the aircraft. For "connecting flights", a boarding pass is required for each new leg (distinguished by a different flight number), regardless of whether a different aircraft is boarded or not.[1]
The paper boarding pass (and ticket, if any), or portions thereof, are sometimes collected and counted for cross-check of passenger counts by gate agents, but more frequently are scanned (via barcode or magnetic strip) and returned to the passengers in their entirety. The standards for bar codes and magnetic stripes on boarding passes are published by the IATA. The bar code standard (Bar Coded Boarding Pass) defines the 2D bar code printed on paper boarding passes or sent to mobile phones for electronic boarding passes. The magnetic stripe standard (ATB2) expired in 2010.[citation needed]
Most airports and airlines have automatic readers that will verify the validity of the boarding pass at the jetway door or boarding gate. This also automatically updates the airline's database to show the passenger has boarded and the seat is used, and that the checked baggage for that passenger may stay aboard. This speeds up the paperwork process at the gate.
Once an airline has scanned all boarding passes presented at the gate for a particular flight and knows which passengers actually boarded the aircraft, its database system can compile the passenger manifest for that flight.
BCBP (bar-coded boarding pass) is the name of the standard used by more than 200 airlines.[2] BCBP defines the 2-dimensional (2D) bar code printed on a boarding pass or sent to a mobile phone for electronic boarding passes.
Airlines and third parties use a barcode reader to read the bar codes and capture the data. Reading the bar code usually takes place in the boarding process but can also happen when entering the airport security checkpoints, while paying for items at the check-out tills of airport stores or trying to access airline lounges.
The standard was originally published in 2005 by IATA and updated in 2008 to include symbologies for mobile phones and in 2009 to include a field for a digital signature in the mobile bar codes. Future developments of the standard will include a near field communication format.
In recent years concerns have been raised both to the security of the boarding pass bar-codes, the data they contain and the PNR (Passenger Name Record) data that they link to.[3] Some airline barcodes can be scanned by mobile phone applications to reveal names, dates of birth, source and destination airports and the PNR locator code,[3] a 6-digit alphanumeric code also sometimes referred to as a booking reference number.[3] This code plus the surname of the traveller can be used to log in to the airline's website, and access information on the traveller. In 2020, a photograph of a boarding pass posted by former Australian Prime Minister Tony Abbott on Instagram provided sufficient information to log in to Qantas's website. While not in and of itself problematic as the flight had happened in the past, the website (through its source code) unintentionally leaked private data not intended to be displayed directly, such as Abbott's passport number and Qantas's internal PNR remarks.[4][5]
Paper boarding passes are issued either by agents at a check-in counter, self-service kiosks, or by the airline's web check-in site. BCBP can be printed at the airport by an ATB (Automated Ticket & Boarding Pass) printer or a direct thermal printer, or by a personal inkjet or laser printer. The symbology for paper boarding passes is PDF417. IATA's Board of Governors' mandate stated that all the IATA member airlines would be capable of issuing BCBP by the end of 2008, and all boarding passes would contain the 2D bar code by the end of 2010. The BCBP standard was published in 2005. It has been progressively adopted by airlines: By the end of 2005, 9 airlines were BCBP capable; 32 by the end of 2006; 101 by the end of 2007; and 200 by the end of 2008 [citation needed].
Electronic boarding passes were 'the industry's next major technological innovation after e-ticketing'.[6] According to SITA's Airline IT Trend Survey 2009,[7] mobile BCBP accounted for 2.1% of use (vs. paper boarding passes), forecast rising to 11.6% in 2012.[needs update]
Many airlines have moved to issuing electronic boarding passes, whereby the passenger checks in either online or via a mobile device, and the boarding pass is then sent to the mobile device as an SMS or e-mail.[8] Upon completing an online reservation, the passenger can tick a box offering a mobile boarding pass. Most carriers offer two ways to get it: have one sent to mobile device (via e-mail or text message) when checking in online, or use an airline app to check in, and the boarding pass will appear within the application.[9][10] In many cases, a passenger with a smartphone can add their boarding pass to their primary digital wallet app, such as Google Wallet, Samsung Wallet, or Apple Wallet. This way the passenger does not need to open the airline's dedicated app and shortly before the flight, the boarding pass appears on their device's home screen. Furthermore, a mobile boarding cards can be loaded into smart watches through the phones they are paired with.
The mobile pass is equipped with the same bar code as a standard paper boarding pass, and it is completely machine readable. The gate attendant simply scans the code displayed on the phone.[11] IATA's BCBP standard defines the three symbologies accepted for mobile phones:[12] Aztec code, Datamatrix and QR code. The United Nations International Telecommunication Union expected mobile phone subscribers to hit the 4 billion mark by the end of 2008.[13]
In September 2006, All Nippon Airways first began mobile boarding passes in Japan. Today, most major carriers offer mobile boarding passes at many airports.[11] Airlines that issue electronic boarding passes include:
In Europe, Lufthansa was one of the first airlines to launch Mobile BCBP in April 2008.[15] In the US, the Transportation Security Administration runs a pilot program of a Boarding Pass Scanning System, using the IATA BCBP standard.[16]
A print-at-home boarding pass is a document that a traveller can print at home, at their office, or anywhere with an Internet connection and printer, giving them permission to board an airplane for a particular flight.
British Airways CitiExpress, the first to pioneer this self-service initiative, piloted it on its London City Airport routes to minimize queues at check-in desks, in 1999. The CAA (Civil Aviation Authority) approved the introduction of the 3D boarding pass in February 2000. Early adoption with passengers was slow, except for Business Travellers. However, the advent of low-cost carriers that charged for not using print-at-home boarding passes was the catalyst to shift consumers away from traditional at-airport check-in functions. This paved the way for British Airways to become the first global airline to deploy self-service boarding passes using this now ubiquitous technology.[33]
Many airlines encourage travellers to check in online up to a month before their flight and obtain their boarding pass before arriving at the airport. Some carriers offer incentives for doing so (e.g., in 2015, US Airways offered 1000 bonus miles to anyone checking in online[34]), while others charge fees for checking in or printing one's boarding pass at the airport.[35]
In a bid to boost ancillary revenue from other sources of in-flight advertising, many airlines have turned to targeted advertising technologies aimed at passengers from their departure city to their destination.[41]
Print-at-home boarding passes display adverts chosen specifically for given travellers based on their anonymised passenger information, which does not contain any personally identifiable data. Advertisers are able to target specific demographic information (age range, gender, nationality) and route information (origin and destination of flight). The same technology can also be used to serve advertising on airline booking confirmation emails, itinerary emails, and pre-departure reminders.[42]
Find your airport, then look under 'Airport details' to see if mobile boarding passes are available. If not, you can print a boarding pass before you head to the airport or from any self-service kiosk once you're there.
I hope this finds you well. I'm currently experiencing an issue with the check-in process using the Southwest mobile app. When attempting to check in for my upcoming flight, I encounter a glitch preventing me from retrieving my boarding pass.
I have followed the usual steps, entered the required information, and reached the final screen where the boarding pass should be displayed. However, the app seems to freeze at this point, and I'm unable to access or download the boarding pass.
I've tried restarting the app, checking for updates, and even reinstalling it, but the issue persists. Has anyone else encountered a similar problem with the mobile check-in process, specifically with retrieving the boarding pass? 152ee80cbc
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