If your Samsung TV, Odyssey Ark, or projector is experiencing connectivity issues and cannot connect to your Wi-Fi network, there are some important things to check to determine whether the issue is with your TV, or with your network. Follow this guide to restore the internet connection on your TV and establish seamless functionality.

I've been having this issue where every time I turn it on, it says it's connected to the Wifi network in the network settings, but when I try to watch something, I'm getting a "you're not connected to the Internet "error message and nothing loads. What fixes the issue is resetting the network settings every time and re-entering my Wi-Fi password. It's very annoying to have to reenter my wifi password on a small TV remote using TV screen keyboard, and I believe I shouldn't have to? How can this issue be fixed so that my TV continuously stays connected?


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Hey, i tried the first thing you said, but it keeps saying "Checking wireless network connection", and exiting it. I tried the second thing you said before and that didn't work. Maybe i should factory reset the whole tv?

Basically the title. It would be great if Samsung's SmartTag network also supported Google's new Find My Device network. Obviously the phones themselves run Google Play Services so those are already included, but have we heard if Samsungs tags, earbuds, etc will also join?

Just got myself a set of deco m5 and have been enjoying myself surfing in the last 2 days. Love the coverage and performance is stable so I'm extremely happy until I tried to connect my Samsung Smart TV model HU7100 and found out that I cannot connect to the network.

When I search wireless connection, the network is shown but just can't connect. Tried connecting to my mobile hot-spot and it works so I'm thinking it has to do with the M5 setting. My deco m5 base unit is connected to my isp router via an ethernet cable while WiFi is being disabled and it on router mode.

For my smart TV, the IP and DNS setting is set to automatic. Ip address, subnet mask, gateway and dns server is all 0.0.0.0 and nothing works. I have tried turning off 5ghz thinking tt it would work on 2.4ghz but unsuccessfully.

Besides, back to your case, if your smart TV can detect the wifi but unable to join it, it is suggested to disable fast roaming, and setup qos as standard, clear high priority devices and give it a go.

@Jowk I can just confirm, with current firmware (as of 2020/03) this still is the same with Deco M4. 2 different models of smar tv from samsung failed to connect, and exactly as described, it started working when beamforming and fast switching disable, but wtf, that is degrading my whole user experience in the network. maybe better all who have the issue, shoould address that to Samsung TV support, and request firmwar fix on their side. But hey if boys on TP side could fix it it would be great, maybe optional disbaling that probleatic function on detecting samsung tv?

Reliable and secure Wi-Fi is a fundamental need for consumers today, and internet use is no longer limited to the home office or location where the router is based. As more connected technologies enter the home, there is a greater need for a stable network that can efficiently support these devices. The SmartThings Wifi system not only delivers this stability, but also delivers fast and consistent coverage that covers the whole home.

In addition to SmartThings Wifi, Samsung is upgrading the performance and connectivity of its SmartThings Hub, Water Leak Sensor, Motion Sensor, Multipurpose Sensor and Smart Outlet to give consumers more choice in their smart home set up. The new, more compact SmartThings Hub has been upgraded with the latest Zigbee, Z-wave, and Bluetooth 4.1 connectivity protocols. Now, the Hub can wirelessly connect to a Wi-Fi network, no longer needing a dedicated Ethernet cable, so users have the flexibility to place it anywhere in their home.

Have you read the User Manual for your TV? Does it support connecting to a DLNA media server? If so simply use the app on the TV for accessing a network DLNA media server as the My Cloud uses Twonky media server as a DLNA media server.

Totaly agree with 99.9999% percent of all smart tv users,

Samsung,Sony and so on should be ashamed of their stupidity of not at least having a decent media player that can can easily provide simple use of a built in app that caters for photo, video and music replay for home users.

I have two Samsung Smart (Dumb) tvs and a Sony all top of the range, i feel like throwing them all in the bin.

Mike, your type of attitude is the reason large copanies dont put any effort to design something that can just simply be used by all, i am a sound engineer , electronic technician, musician and have dealt with computers of all kind since they were invented and i totally agree with the comments made by all complaining with ease of use of smart tvs.

I have spent hours with Samsung and Sony help service regarding WD My Cloud to no results, i have three top of the range 85 inch smart tv all three are the dumbest tvs i have ever owned, my old smart tvs were much more user friendly and gave me more freedom to do what i wanted on them.

It is not asking too much in 2020 to have wireless access to ALL external devices , it is not asking to much to have USB ports easily accessable on the tvs so you dont have to have extender cables or remove the tv off the wall every time you need to plug in a drive.

Slide show capability software should be on all smart tvs, no excuses.

Sony you can manually access photos one at a time but you cant play music at the same time, absolute rubbish, Samsung is even worse you dont even get a simple app.

My next investment in tv will be the first brand that has worked all theses simple reguirements and presented them to me on a plate, i will no longer be looking at so called well known trusted brand names as they are not to be trusted any more. Its not like they cant make it happen its that they wont so you allways have to upgrage and spend more.

My Nighthawk R7000 will allow our new Samsung smart TV access to the home network via wired and wireless connection however will not allow access to the internet. It allows all other traffic onto the net no problem and I have tried disabling Parental Controls to no effect. Also I have disabled Access Control inside Attached Devices, again with no luck. I tethered the TV through my iPhone and access was granted immediately so it looks like the Samsung equipment is working properly. I've rolled back the Firmare as well from 10.16 to 10.10, again no result.

Connecting a TV to the network is usually best done through the TV's controls and set up routine. The router rarely does much more than spit out the wifi signal. It is then down to the TV to do its thing.

I actually do need help, the R7000 will not allow my new Samsung TV to connect to the internet yet every other device within my network does. The TV is connecting to the router successfully and i can see it either via LAN or Wifi from the router in the connected devices. I reconnected my old router (billion brand) and the TV connected to the internet fine. I had my IT network guru look through the router settings and i have no additional security or setting blocking that IP address or specific sites. The firmware is up to date with latest. I assume Netgear need to check the compatability with Samsung......

When connected via hotspot to my phone (4G) or my old router i can use the TV normally and can access all internet content and download apps, etc. I checked the TV for any upgrades to the version and this is current and no upgrade available. When connected via my Netgear R7000 it successfully connects to the router but the TV says there is no internet connection and to contact my isp to troubleshoot the internet service. I have up to 25 devices connected in the network, some wired and some wireless, all have internet theough the R7000.

I have resolved this by using my old router as the main internet router with WIFI turned off and using the Nighthawk as purely for WIFI in AP mode. This allowed the LAN connection of the TV (and other devices) to use the old router to connect to the intenet (been working fine for over a week) and all of my WIFI devices still connect to the Nighthawk for their internet and network access also.

I have the same issue with Samsung products not working properly with Nighthawk. My wife's phone (s10) connects to wifi after router restart and then loses the internet connection while still connected to wifi, the same with other samsung phone model. Just 2 days ago we got new Samsung TV and ... the same - it hardly connects and when it's done it lasts for couple of hours and then loses internet connection. From router's perspective the connectivity is just fine. Sasmsung helpdesk claims that if the device connects to other networks without issues then this points to router conf. or ISP.

Dozens of other devices works in my network without any issues so this must be something between Netgear and Samsung and if I weigh cost of phones+TV against router the choice is quite simple - change the router even though both heldesks ignores customers evenly. e24fc04721

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