Note: Clarivate or ProQuest sends email notifications with invoice attachments from yourinvoice@clarivate.com or yourinvoice@proquest.com. If you receive an email from any other email address, please do not open the attachment or click on the link. You can always view your ProQuest or Clarivate invoices directly by logging into the Invoice Portal.
Electronic Data Interchange (EDI) is the electronic exchange of data between entities using a standardized format. It is used for many data types including invoicing, shipping, receiving, tracking, remittance, and internal platform-to-platform file transfers.
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At FedEx, we strive to provide customers with electronic solutions to increase accuracy and efficiency in their accounts payable process. Electronic Data Interchange (EDI) is the electronic exchange of data using a standardized format. FedEx offers several EDI formats to FedEx Express, Freight, Ground, Home Delivery (FHD), and Ground Economy customers who want to integrate FedEx invoice data into their accounts payable procedures. The EDI team works with customers to complete the invoicing and remittance setup. Customers who receive EDI invoices must provide the following via EDI:
A complete list of account numbers to add to EDI with associated locations; advise how EDI accounts should be group, if needed. Grouped accounts must have the same billing country/currency within each group
Receive paper invoices and send checks by mail. Paper invoice customers do not have online access to their invoice. Only certain accounts qualify. To sign up, call your FedEx account executive or customer support.
You will need internet access and a web browser. FedEx recommends keeping your browsers up to date to ensure that you have the latest security patches. Please note that problems could be experienced when using an older browser.
To register for FedEx Billing Online, go to "Log In to FedEx Express & FedEx Ground" button above under the Pay or Manage FedEx Billing Online section. If you already have a fedex.com username and password enter it. Click to continue and verify your account information. If you're new to fedex.com. register by clicking or Sign Up Now link on the login page.
The first user to register an account for FedEx Billing Online is by default the billing online administrator. Please provide all requested company and contact information and, if necessary, two recent FedEx invoice numbers issued within the last 60 days. (If you do not have two recent invoice numbers, please contact FedEx Customer Support for account verification over the phone.)
FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available.
Only FedEx Express and FedEx Ground accounts are available in FedEx Billing Online. In order to access FedEx Freight accounts you will need to use FedEx Freight Billing Online. Once you register an account for FedEx Billing Online, you can indicate all of the eligible accounts you would like to tie to a parent account for invoicing purposes. If your company currently has multiple FedEx account numbers that roll up to a single master account number, this account number relationship will remain unchanged. If later you wish to add or delete any accounts that are tied to the master account, the FedEx Billing Online administrator can do so by accessing the My Options tab within FedEx Billing Online. If you do not wish to tie all of your accounts to a master account, each account will have to be registered separately for FedEx Billing Online.
In the Invoice List section of the Account Summary screen, click the column header of the information you wish to sort. The first click will sort the list by the values in the column you selected, in ascending order. Click the same column header again to sort the list in descending order. Filter options by column headers: Invoice number, Account number, Invoice status, Invoice date, due date and Aging.
FedEx Billing Online is a secure, easy-to-use service only available at fedex.com. Only users that you (the administrator) have invited to use FedEx Billing Online will be able to access your information. Be sure not to give your password to anyone, and always close your browser after accessing FedEx Billing Online to ensure maximum security.
You can print a copy of the original invoice by clicking the PDF icon on the Account Summary screen or the View/Print PDF link near the top of the Invoice Detail screen. Adobe Acrobat Reader will open a copy of your original invoice as a PDF. You can then print it by selecting Print from the File menu.
NOTE: To view the invoice as a PDF, you need the free Adobe Acrobat Reader installed on your computer. To install, click here and follow the instructions on how to download the version that's right for your computer.
*Only applicable for payments scheduled within FedEx Billing Online. Payments done via outside payment channels will not be visible in FedEx Billing Online until the payment has been received and applied to the invoices.
If you have questions about an invoice or specific shipment and feel the need to dispute it prior to payment, you can click Dispute for FedEx Express and FedEx Ground or Research for Duty/Tax and enter the reasons for your dispute.
To dispute an entire invoice, click on the invoice number from the Account Summary screen. On the Invoice Detail screen, click Dispute Invoice. Individual shipments and related charges can be disputed from the Shipment Detail screens.
After you submit a dispute request, it will be appropriately researched, and a response will be provided in FedEx Billing Online within three business days. Details pertaining to resolved disputes will be visible on the invoice history page. Confirmation will be sent by e-mail. Click the View Invoice History link on the Invoice Details screen to see the status of resolved disputes.
The preferred payment method is to pay via EFT or credit/debit card by entering banking information in FedEx Billing Online. These payments will be displayed in FBO once they are scheduled and indicate once the payment is processing.
This method leads to a fully automated application of payments with no need for a separate remittance to be sent. It also allows for full payment status (scheduled, submitted, pending) updates in FBO, and it is the most efficient payment option available.
FedEx Billing Online will display any invoice open for the respective account until it has been closed in the FedEx accounts receivable systems. Therefore, if the payment in question was scheduled and processed in FedEx Billing Online, information on that payment can be found by searching the Payment Reference number.
If the payment was done outside of FedEx Billing Online, the invoices will not show paid until the payment has been received and applied. If you have made a payment outside of FedEx Billing Online and the funds have been drawn from the account, but the invoices still show open, please reach out to our cash applications team.
For research on payments made not using EFT or credit card in FedEx Billing Online, please email remittanceresearch@fedex.com. In the subject line include the type of payment made, (i.e., if made through a third-party online banking service, subject line should be Online Banking). Please include as much detail on the payment as possible, including date of the payment, date it cleared the bank, documentation from the bank (i.e. front/back copy of a cleared check), the total amount of the payment, and the invoices the payment should be applied to. You will receive a confirmation email with a case number.
Click on the Search/Downloads tab at the top of any page within FedEx Billing Online and select the New Search or Download option. On this page are three important features that give you the power to search and download information you need.
You can change existing reference information or add reference information in the Reference field. From the Tracking ID/Shipment Detail page, click Edit. Editable fields will appear where you can enter and submit changes to your reference information.
After the report is compiled, you can export the date to a local computer. Select the file you want to download and click Save. Choose the location on your system where you would like to save the file. You can either leave the default file name that FedEx provides or replace it with a file name of your choice.
From Quick Search, Search (if available) or Saved Searches (if available), click Download Data. If using Search, once you find matches, you can choose to download the results using a default template or create a customized download file using a custom template.
Downloads will contain only the information displayed on the Report Results screen. If you desire detailed information, create a customized download file that you can name and later retrieve from the Download Center.
Select My Options at the top of the page. In the Administration section, you can update your FedEx Billing Online profile, add/delete accounts, add/delete users, edit banking information and more. The FedEx Billing Online administrator is responsible for updating the overall account settings, such as adding/deleting accounts, adding/deleting users, editing banking account information and more.
To view a list of users with access to your FedEx Billing Online account, go to the My Options tab and select Manage Users. You can edit information for each user or delete a user altogether. Only the FedEx Billing Online administrator can perform these functions.
Yes. From the My Options tab, select Manage Account Settings. From there, you can create a link with other accounts, edit linked accounts, delete linked accounts and add new ones. Only the FedEx Billing Online administrator can perform these functions.
Go to Manage Payment Preferences and select Add an EFT Profile, Add a Credit Card Profile or Edit. You can submit a new bank routing number and bank account number or credit card number. Only the FedEx Billing Online administrator can perform this function. 152ee80cbc
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