GoPro camera can help us shoot amazing videos for diving, surfing, cycling, skiing, travel or other activities. But when we import our GoPro videos into our computer, TV, iPhone, iPad, Android mobile or other player, only to find that some or all GoPro videos won't play properly. We may experience errors like:

What accounts for GoPro MP4 videos not playing properly? What can we do to solve those troubles? After analyzing, we can find the common reason that renders GoPro MP4 files not playing properly on a computer (PC and Mac) or a phone is the playback device lacks the support for HEVC which is the default recording format of GoPro. To fix this, the easiest solution is to take VideoProc Converter AI to convert the GoPro video to MP4 (H.264), which is one of the most compatible formats.


How To Download Gopro Hero 5 Videos To Computer


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Surely, there are a few other reasons that may cause GoPro videos not to play on the computer correctly, for example, the GoPro file is corrupt and your device does not support 4K well. Keep reading to find all the possible reasons for the GoPro playback error and the related solutions.

When you can't play GoPro videos smoothly on your computer, the first thing I suggest you to do is to check if you're playing video directly from GoPro camera's SD card. If so, copy your videos from SD card to hard drive and try again. This is because choppy playback sometimes results from you playing through SD card. If GoPro video still doesn't play as it should, below are other possible reasons.

As 4K gets more and more popular, many GoPro users choose 4K video mode hoping to shoot a super high quality video. 4K is undoubtedly great, but you'd better not capture video in 4K if you're using a low-end computer or mobile. This is because processing the massive data contained in a 4K video requires lots of computing power. If your device can't meet the requirements, you will find that the GoPro video plays choppy or play for a few seconds and then freezes. Additionally, you need to use a piece of 4K-capable media player software. Windows Media Player isn't recommended, because it doesn't support 4K totally.

When your computer has very little storage left on it, it will work slowly or experience some kind of error while processing big video files. In this case, you should delete some useless files or move them to other storage devices to make room for your GoPro videos.

Video may get corrupted because of improper edit, power-off while transferring or other reasons that are known or unknown to us. Your GoPro video is probably damaged, if you still can't view it on computer, iPhone or other device after you take all actions you can do: play with a different player (for example, VLC, 5KPlayer, Windows Media Player, QuickTime), change video format, reduce file size, lower resolution, etc.

To begin with, you should download and install VideoProc Converter AI on your computer. Windows version is compatible with Windows 11/10 and lower, while Mac version works well on macOS 13 Ventura and lower.

I notice that when I playback my gopro footage on my computer it's very jittery due to the level of compression that the file is currently in. When I load the videos into my edit pro plus software will it automatically decompress or do I need to run it through a video converter process first?

To John EB and Cube Ace...my computer specs are Dell 9th gen intel core i7-9700 processor...3.0 GHz...16GB...26666MHz RAM...4GB NVIDIA GEForce GTX 1050Ti graphics...running windows 10. using a hero black 5 and shooting 2.7K resolution 30fps . Initially used gopro dark room but that software was left unsupported and failed to work properly. currently using gopro quick...videos are awful to watch in the Quick app and much better when i watch in the MEP plus 2017 version but just not as crystal clear and smooth as other videos that a see on youtube etc...should i be running my footage through some kind of software to optimize clarity etc?...or is that not necessary?

Just did a quick little test with mine, using the information given by OP. So, if he/she ever decides to respond back with their clip information, you can use this as a comparison. I am not having problems, use Magix Movie Studio Platinum 16 Suite on the computer I am currently on (though do have Music Maker installed), but follow the forum posts. Hope this helps with diagnosing OP's problem!

You are quite correct and thanks for pointing this out. The audio is terribly distorted in VPX11 on both of my computers. I had noticed this on a couple of GoPro clips recently (1080p) and thought that it was my camera acting up. I just tested the clip in Sound Forge Audio Cleaning Lab and the audio was fine, as it was in MEP.

Hi guys. Just so you know, those of us that use Magix Vegas Pro/Movie Studio (typically it was versions 14/15), we had the same problem with audio. Part of the issue from what I have seen over on those (Vegas Pro/Movie Studio) forums was that GoPro was still using QuickTime within the file. So, if you were running the older GoPro Studio (check the versions Derek Moran {a.k.a. Dr. Zen} has on his site MSZ for his tutorial on using Cineform), when converting the original *.mp4 files to either *.mov or *.avi, your computer needed the QuickTime Plug-in for the application/program to work correctly, that is, GoPro Studio.

How can I get the photos/videos from the Quik App to my computer? The videos are stored in the App - not downloaded to my phone. When I go to download the videos in the app to my phone, it says I don't have enough space. This is because the app is storing the videos on the phone already --- so I'd effectively be duplicating the videos if I could save them to my phone.

What's the proper method to get the videos off my phone to my computer? If I copy/paste the video files from the hidden Android folder that stores the Quik App data, will that include everything (GPS info, etc.) that would otherwise be included on Cloud Downloaded video?

Downloading photos to a laptop computer is actually quite easy. All you need is the USB cable that you charge your phone with. One end of the cable to the cellphone and the other end in the USB port of the laptop. The laptop will think it another type of flash drive. This process works because the USB cable not only transmits power to a device but data as well. Even though you have an app to retrieve your photos you might not need to use it. The photos are probably stored in separate folder usually named something like DCIM. Open the folder and all the files tagged .jpg or whatever your favorite format is.These are your photos. Copy and paste your photos into a folder on your laptop and your done. I believe it also works in the opposite direction as well. The GPS, ISO, shutter speed and F-Stop is encoded on the image and is viewable in the file properties.

I have previously downloaded video from my go pro hero 9 to iMovies is the cinematic mode and have had no problem. Today, I tried to download some videos and it said my computer would not accept hvec and apparently the h.264 format. Why has it worked and why has it stopped working for iMovies. What is the solution?

This article was written by Luigi Oppido and by wikiHow staff writer, Darlene Antonelli, MA. Luigi Oppido is the Owner and Operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal, and upgrades. He is also the host of the Computer Man Show! broadcasted on KSQD covering central California for over two years.


This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.


 This article has been viewed 468,304 times.

This wikiHow teaches you how to connect a GoPro camera to your computer so you can download and edit the photos and videos you captured. Using the USB cable that came with your GoPro is the easiest way to connect to your computer, though you can use the microSD card if your GoPro has one.

This step is crucial, because if your GoPro camera footage isn't on your computer, then editing videos will significantly difficult. So, transferring your footage to your Mac is an easy process and can be done in a few simple steps.

I have exactly the same issue I have tried several disk recovery programs with no luck,next is to send in to a data recovery company to try to retreive files. my gopro says no sd and my computer says that it is an unknown file system. i even downloaded a card formatter from sandisk and it does not recognize the card,it is a new card and i used it to video vacation I checked with a few data recovery companies and the best price was here in vancouver $250.00 if they can recover files and nothing if not. It is a lot of money but i really would like to have our vacation video

Hi, i just bought a hero 3 Black Edition, how does the SanDisk Ultra works with it? i reed that for the Black Edition its recommended the Extreme micro SD for the 4K, 2,7K y Protune video modes, in what mode do you use it?

Hero 7 users, who already have access to HyperSmooth can still benefit. The much-greater processing power of your computer makes for a better stabilized result, while the software allows for higher resolutions and framerates than can be set in camera.

We have options for Windows, Mac, and Linux on our list, but OS is not the only thing to look out for. Some GoPro software let you edit videos on old computers, and some require new models. Some take up little CPU, and some use up a ton of hard drive space. Check the system requirements of any GoPro software before downloading to make sure your computer can handle it.

If your computer does not support playing 4K videos, you can use MiniTool Video Converter to convert it to a lower-resolution format like 1080p or 720p to fix GoPro videos not playing on Windows 10/11.

Hi @cycleanalyze, can you elaborate more on how you export files from gopro software (codec and analysis) and what kind of telemetry files you are using afterwards? Also, I seem to be getting great until this point, seeing the 360 video (although not in 4k in the edit mode of Virb), stitching the GPS data but then cannot do the export as I get an error message. I am using also an M1 macbook pro 14'' 17dc91bb1f

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