How To Download Call History EXCLUSIVE

Need to find a call from a new contact? Or a specific customer call? With Dialpad's call logs, you don't have to scroll all the way down the call history list to find that one call. Filter by outgoing or incoming calls, call duration, and more.

Your communications platform or phone system should work with the other apps you're using. Dialpad integrates with tools like Google Workspace, Salesforce, and HubSpot to automatically log call activity like incoming and outgoing calls, voicemails, and more.

How To Download Call History

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Don't keep data to yourself! Whether you're sharing call logs with agents or executives, your communications platform or service provider should let you easily convert this data into Microsoft Excel or CSV files if needed so that other teams can use these insights.

Is there a way to see the call history for a specific contact without having to scroll all the way through all my recent calls? Would love to have their history paired with the contact itself in my contacts.

I'm not interested in having to research this with my carrier any time I want to know some history. The data is in my phone (until I chose to delete it), it's just not conveniently sorted and accessed.

I'm looking to do this right on my phone at the point in time where another unknown number call has just come in (when did this number last call me, and how often?) It's a way of guarding against someone being stalker-ish, or reviewing how often someone has tried to reach me (or vice versa.) I could do it easily on my previous phone (an ancient flip phone!) Each number still in 'recents' had a single tap link to all connected history for the same number (completed in or out, and missed calls.) If a contact had multiple numbers, clicking the most recent call log history tag pulled up all the related calls in a list as far back as the recent file went (usually about 30-60 days worth.)

It seems as though Apple doesn't see the value in having the recent call data sorted and available by number, despite how easily it could be done with a bit of software. I've submitted the feedback. If there isn't anther easy way to do this, I guess I'll be considering Android phones further.

I've had my first iPhone for less than a week, and the weird organization of recents and history is already making me crazy. Doing a search here and elsewhere, it's obvious this is an issue for a lot of folks.

If I go to Analytics & Reports, Usage Reports, selecting "Teams usage" and "Teams user activity" does not show what I need. I basically need what is shown in the call history in the user's Teams page, except for 90 days.

Hi I have been given a request to monitor the following Cisco Cli command outputs. We are going to add new traffic to the Cisco Cubes and we need like to get a base line to see if we have the capacity to add the new traffic. But it very difficult to obtain the information and Cisco is not much help. I was able to get Call leg incoming and outgoing and total calls handled.

I have try to create a custom poller to add to the Device view , the OID I am searching only give you a peice of the information needed. Show call History details and sip history is what I am told is needed.

We recently switched to Zoom Phone in our company. All in all it works great but one issue I noticed is that company-wide contacts only seem to be recognized by the app (i.e., the name only shows up) the moment a call goes out or comes in. As soon as a call enters the history, only its number is displayed and the name is lost. This is a pity especially for our reception desk who have a lot of missed calls and would like to know who they are going to call back.

I'm attaching a screenshot which shows how one contact shows with the name when I dial it (an incoming call would look the same) but only appears as a number in the history on the left (second from top). Note that company-internal contacts are always displayed with the name, hence the one exception (third from top).

From what I can tell with our system, the names which appear in the history for external calls are from the other party's telephone system caller ID or the user name for internal extensions. The names of the external contacts that are established in the Phone System Management > Company Info > Account Settings are only used for calling out.

Thank you for the suggestion. I also think it's the external caller IDs that are used for the history. What I don't understand is why the app does that - after all, incoming calls are correctly linked to our address directory, so the moment a call comes in I see the full name of the caller (perfect!) but as soon as it moves into the history it disappears (I guess because most callers don't fill in their caller ID). Do you happen to know if there is a way to change this aspect in the settings? Or is it more like a feature request to the app developers?

I have not seen an option in any of the Zoom Portal settings to control this. in our case, it does seem that when an external call comes in with Caller ID information from the other system is retained in our history We are in the US though, so it may be a country-specific issue. It would however be nice to have the system retain the name information from the external contacts list if one was detected.

Hi there,

Might be the wrong forum to ask but after going through support and still not resolved i am seeking to find out where i can look at the purecloud version history and use the Purecloud time machine to attempt to obtain evidence of the Call History in the dialpad.

The reason is that we have noticed that outbound dialer numbers use to appear under the call history for the customer which allowed our agents to recall customers. We have since noticed in the last 2 weeks that this detail is no longer visible to any users in call history.

We are using Polycom vvx300 handsets with Purecloud UI and although the call lists appear on the handset it no longer appears in the call history.

This has been a pet peeve of mine for literally 10 years because Verizon CONSTANTLY changes the way to accomplish this task each time it updates its website (which, from what I can tell has been monthly.) My business updates its procedure manual every month for the sole purpose of telling people how to download our call logs. If Verizon cared one bit about its customers, they would make ONE easy way to do this and STOP CHANGING how it is done every frickin' month!!!!!

@DRplyco

The new call queue view in the channel is also poorly available for me.

There is no possibility for a refresh of the call queue and the call agents display, who has accepted which call is not yet coherent.

I really hope that there will be an update soon, because there is not much you can do with it.

@DRplyco - Hi, we have done a little tweak to see missed calls and this tool works pretty well to see missed calls in CQ, it's pretty straight forward, you can integrate caller identification (e.g. CRM/ERP if you want) and is pretty cheap (100.- a year up to 10 CQ monitored)....check it out, there are also new features coming like a "Task completed" button, so the agents know if one called back or you can even add comments...

made an outbound call from my ext. 1234. and it works. thank you. is there any way for end users/non-IT people to see that info? we are a call center and the managers want to know what numbers where dialed by the users.

Mitel does offer a Call Accounting package, but it is not cheap (Oaisys). There are third party options that will as well (many of them are cheap, but may be cumbersome to integrate and use). Just curious, why would you care to have that? The system is designed so that completed calls can be referred to. Looking back at non-completed calls serves no purpose.I'm puzzled.

we are a call center and the managers what validation that any available number we have was at least tried and not just ignored or marked bad without trying. that is why we are looking into this. we do already have the Oaisys ( MiVoice Call Recorder). is that the better route?

You may need to reach out to Mitel or have your vendor do it to configure, but the Oaisys can be configured for individual users (will record obviously, but also shows every number of every call coming or going).

Using a 3rd party plugin to export call/email data is NOT an accepted solution. HubSpot should STOP farming out responsibilities that should be an inherent part of the solution that WE PAY BIG $$ for.

In debug (irun-08.20s008 -gui -linedebug -access +rwc ...), I put a breakpoint on utility_task(). This stops the simulator whenever utility_task() is called, but it won't tell me *WHO* called my task. Is there a way to get simvision to give me the stack-history ofa Verilog task?

Webex Calling customers have long been able to download their historical call detail records from the Control Hub. They have also been able to create and download these reports using the API. What some customers have been waiting for is a quicker way to get the call details in a programmatic way. In December 2022, Cisco release a new API just for this use case. This API provides access to calls that have completed between 48 hours ago to 5 minutes ago.

Use the Playbooks filter to see which agents are using what playbook. With any call content filter, you'll need Dialpad Ai enabled to generate results. Additionally, this type of filter is not supported if you've searched multiple targets.

I've contacted this company 7 times so far without ANY results and this is utterly RIDICULOUS!!! I need to get a full copy of the call history for a certain period of time for my landline home phone. You'd think this would be a no-brainer, but Nooo, I've wasted 6 hours of my time in vain so far! No-one I talked to including the supervisors, seems to know what they're talking about! One is telling me to contact the legal department at AT&T, while providing an e-mail address that's been long de-activated and others send instructions pertaining to ANY device, BUT the landline home phone! If anyone knows what the answer is, I'd really appreciate it! Thanks. e24fc04721