Nearly every one of these enterprise applications is considered by the bank to be a Tier 1, critical customer-impacting process. Appian is running ATM Management, Credit Card Management, Fraud Management, Disputes, Loans, Mortgages, Merchant Services, and more.

Bendigo and Adelaide Bank (trading as Bendigo Bank), is an Australian financial institution, operating primarily in retail banking. The company was formed by the merger of Bendigo Bank and Adelaide Bank in November 2007.[4]


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Before the merger, Bendigo Bank delivered its products and services through almost 900 outlets Australia-wide, including more than 160 company owned branches, 220 community owned Community Bank branches of Bendigo Bank, 100 agencies and 400 Elders outlets. The bank's branches are primarily in Victoria and Queensland. The merged bank now has over 400 branches, including 25 that came with the merger of Adelaide Bank.

1993 saw BBS receive a stockmarket listing. Its growth continued throughout the 90s when it acquired National Mortgage Market Corporation Limited in 1995, a mortgage-manager company focussed on loan introducers and brokers. In that year BBS converted to a bank with the name Bendigo Bank. In 1997, Bendigo Bank acquired Monte Paschi Australia from Banca Monte dei Paschi di Siena,[5] an Italian banking group, for AU$42.255M.[6] Monte Paschi Australia was renamed Cassa Commerciale Australia in the same year.[7]

The late 1990s saw a further development when Bendigo Bank and Elders Australia formed Elders Rural Bank, a joint venture company focused on agribusiness and rural Australia. Bendigo Bank was also the first financial institution to introduce a mortgage offset account, now a standard banking product in Australia.

The bank received its operating licence in 2000 and absorbed the First Australian Building Society in Queensland, acquiring a new regional headquarters in Ipswich. That same year saw a A$75 million head office expansion in Bendigo.

In June 2014, the bank became the first in Australia to adopt an investment policy which shunned fossil fuel investments. "Specifically, the bank does not lend to companies for whom the core activity is the exploration, mining, manufacture or export of thermal coal or coal seam gas."[12]

On 1 March 2015, a group of credit unions diverged from Cuscal[13] and aligned with Bendigo and Adelaide Bank to form Alliance Bank.[14] The credit unions were AWA Credit Union/Mutual (Geelong, 1969),[15] Circle Credit Co-operative Limited (Deer Park, 1969),[16] Service One Credit Union (ACT, circa 1950),[17] BDCU (Berrima, 1963),[18] and in 2018 NOVA (Newcastle, 1964).[19] Alliance Bank maintains some autonomy, but conducts regulated banking activities through Bendigo and Adelaide Bank. They still market themselves under their original name suffixed with "Alliance Bank" and declare themselves agents of Bendigo and Adelaide Bank.

Community banking is based on a 'profit-with-purpose' model, which means that profits are returned directly to the community that has generated them, after paying branch running costs. The program was a response to the massive closure of bank branches, predominantly in rural areas. Bendigo Bank has since extended the program to major metropolitan [20] areas with existing bank services. Since 1998, Bendigo Community Banks have reinvested more than $272 million back into local communities.[21]

Summary: Bendigo Bank customers have the ability to engage in cryptocurrency investing on Australian platforms that abide by AUSTRAC regulations. A recommended platform is eToro, which offers a broad selection of over 3,000 assets and accepts bank transfers from Bendigo amongst other payment methods.

Yes, it is possible to purchase Bitcoin, Ethereum, among other cryptocurrencies via Bendigo Bank. The bank allows you to execute transactions in Australian Dollars from your Bendigo Bank account to a cryptocurrency trading platform within Australia, supervised by AUSTRAC and ASIC. Acceptable payment options consist of bank transfers, credit or debit cards, POLi, and PayID. It is advisable, for the sake of safe custody, to opt for a compliant exchange that is consistent with the Australian legal and regulatory structure.

In conclusion, Bendigo Bank offers its customers an accessible route to purchasing cryptocurrencies like Bitcoin and Ethereum. The bank supports transfers in Australian Dollars to approved, AUSTRAC-compliant cryptocurrency exchanges. One such exchange is eToro, which not only follows Australian legal guidelines but also provides a vast selection of assets and competitive fees.

With a goal to create faster, simpler banking, Bendigo Bank engaged the miVoice community to better understand pain points around certain banking processes. After experiencing ongoing complaints around call wait times into the contact centre, the bank enacted various changes that resulted in 79% faster customer service and a 90% drop in complaints about phone queues.

The bank was established in 1858 on the Bendigo goldfields as the Bendigo Mutual Permanent Land and Building Society, with the charter of helping migrants found permanent homes and businesses. The bank merged with the more urban-focused Adelaide Bank in 2007.

The bank is arguably best known for its Community Bank model, by which townships establish and run their own branches in partnership with the bank. This has resulted in more than 300 community enterprises established nationally that have collectively returned more than $292 million to their communities.

On the environmental side, in September last year the bank established its BENZero policy, which commits the bank to net-zero emissions status by 2040 (with a 50 per cent reduction by 2030). Ahead of schedule, the bank has already reduced operational emissions by 35 per cent, relative to a 2019-20 financial year baseline.

Green loans offer incentives, typically lower interest rates, to borrowers using the funds for environmentally friendly initiatives. As of the end of December, the bank reported a more than 600 per cent increase in green loan demand.

With a slew towards regional customers, Bendigo has enjoyed a more \\u201Cwholesome\\u201D grassroots reputation than its big four peers. But its environmental, social and governance (ESG) practices need to resonate well beyond the bank\\u2019s HQ in the eponymous town.

\\u201CWe are committed to supporting our customers so that they may succeed and the communities and districts they live in flourish. We believe that successful customers and successful communities create a successful bank, but only in that order.\\u201D

But for all banks, lending policies are a barometer of where they stand on sustainability issues \\u2013 and the definition of which borrowers are acceptable or not can become blurred. Bendigo does not lend directly to fossil fuel companies or projects, or native forest logging projects \\u2013 but toes a diplomatic line.

On the flip side, the bank will be well-disposed to customers seeking to borrow for sustainability purposes such as electric vehicles, charging equipment, solar panels and \\u201Cinfrastructure relating to energy and water efficiency\\u201D.

The bank\\u2019s customer behaviour is key to its carbon abatement contribution. Revised annually, Bendigo\\u2019s animal welfare and livestock policies aim to ensure customers are prioritising sustainable and ethical practices.

As part of its tender process, the bank now routinely asks suppliers questions about their ESG business practices. \\u201CTheir answers constructively inform our overall assessment and approach with existing and potential suppliers,\\u201D Pettit says.

The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

The successful applicant is required to enter their current financial institution details (banking details) into MyCQU for payment to occur. This must be done prior to Census Date to avoid delays.

Through our involvement with Bendigo Bank, we have established a Referrer Program which means that when you bank with Bendigo Bank and mention Bendigo Health (referrer code 40589) the Bank will contribute funds directly to us (which they have chosen to direct to paediatric services), at no cost whatsoever, to you as the customer.

Fennel said Bendigo Broker customers would also get more choices with a new simple and flexible home loan offering and will have the opportunity to access the full range of value-adding Bendigo Bank products, services, and support, with seamless onboarding experience and improved e-banking facilities.

General manager of third-party banking Darren Kasehagen (pictured above centre) said Bendigo Bank will be working hard behind the scenes to make sure the broker and customer experience is a smooth one. ff782bc1db

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