With Etsy Payments, our easy-to-use and secure payment system, you may accept payments from a wide variety of payment methods including credit and debit cards, PayPal, Google Wallet, Apple Pay, and Etsy Gift Cards. Funds from your sales are deposited directly to your bank account in your currency, no matter how or from where the buyer pays. For sellers based in countries where Etsy Payments is available via Payoneer, funds from your sales will be deposited into your Payoneer account.

SCAM! Do not engage and do not click; Mark Message as Spam (so you don't get dinged for Star Seller).

I'm sorry you were targeted; it's happening to a lot of Sellers, new and seasoned ones. A Buyer will never need your email to make a purchase. These are thieves trying to steal from you. They are also impersonating Etsy Support.


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At the top of the Forum is an Announcement re: scams. Also, in your Seller Dashboard, there should be reference to an article from the Seller's Handbook, re: Scams. In this article, they show a photo of what TRUE Etsy Staff looks like.

Like OmasFabricStash, I get them from Customers, from Sellers I have purchased from (Thank You for your Order, for example). I also get Messages from other Sellers; more of a friendly type of Message.

Messages from etsy to your inbox will now appear in their own section of your message inbox. If you receive a message claiming to be from etsy and it isn't in that designated area, then it's 100% a scam. Mark it as spam and don't respond to these people. The option to mark a message as spam is only available from a web browser interface - not the etsy seller app. If you want to keep up with star seller messaging metrics, then it's important to mark it as spam within 24 hours.

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

I have reached out by submitting an email to Etsy's customer service 6 times now in the last week - I have gotten plenty of their "sale" emails and automated response emails about checking the help pages, but I have written additional emails to say nothing on the help pages are helping my problem, and restating the issue. I am a new seller and have closed down my shop due to this because I do not want to get any more sales if I can't fix this problem for my very first customer. I have even tried calling different numbers listed online trying to speak with someone at Etsy with no luck. Is there any other ways to get this issue of mine corrected from Etsy? This is by far the worst customer service i have ever dealt with, and I will not be opening back up my shop on Etsy and utilizing a different platform.

All I can think of is if this was your first sale, there can be delays in payment. Did you check your email for something from Etsy? Did they require additional information from you? Sometimes they require uploading of information from you before proceeding. Check your spam folder just in case there was an email.

Regarding your emails to Etsy: Someone above suggested you Reply to the Admin letter you get in response to your issue. That is the best approach - better than starting a new email. The other thing that seems to get a more thoughtful response from Etsy is to take screen shots if you are getting error messages or if things seem broken. Attach screen shots, each time you contact Etsy, to your original email to Etsy and to all subsequent replies.

You only get paid through etsy payments and etsy sends the funds to your bank account. This is the only way you get paid.


The scammers might tell you that Etsy has a new payment system, or it's being upgraded. It's ALL a lie.


Etsy would NEVER ask you to do this, NEVER!

yeah i would never give my email, the way I read it wasnt like they were asking for my email address, I thought it meant to just reply to etsy through the message, not to give my email address, the the red box etsy site shows doesnt say its there user, it just says the username, etsy should maybe re-write that sentence as I thought it meant me, and my username wasnt working lol, yeah I will flag it as a spam scam, thank you for your help, btw i'm in the UK so if I get an order from anywhere in the world, will the date be written as US 10/05/2023

yes true, I know, but when I or someone writes a reply it says "The username you have entered is not a valid Etsy user." in context that would sujest my username, as I didnt enter anything, I think Etsy should re-write that phase to, the username you are contacting is not a valid Etsy user, this is there the confusion is, but thank you, It is flaggd as scam, and im not stuppid to ever give my email address out, or pay money as im a seller not a buyer. it was mainly the red box from Etsy on when I tried to reply, not with my email address, The username you have entered is not a valid Etsy user." I didnt enter any user, Etsy should redesign that part as it is not correct context.

@InspiredBoutiqueArt 

When you reply to a message on etsy, you don't have to enter a "user" name to send a message, it's already there.


The info is not about your user name because it's valid, it's the user name the scammer used.


Just like on an email, if you reply to someone their email is already there, you don't have to enter it.

The extension mail.etsy.com does not seem right. I think it's just etsy.com, nothing else. I wouldn't trust the chat, sometimes you're talking to a bot, sometimes it's someone in another country that may not be understanding the issue. The asking for an email address is a scam, it's been posted in here many times. They tend to target new or no sales shops. If you're on a PC, run a malware/virus check asap and change your password. And definitely make sure your bank details haven't changed. Sorry you had to deal with this!

There's no way that email address came from Etsy unless you were on a "fake" Etsy site.

The last part of the "real" etsy support email is etsy.zendesk.com 


There's No payment update, 


The person that messaged you that were trying to buy "your product" was the 1st clue it was a scam. 

These scammers never state what product.


If you gave them your email address that was the 2nd clue it was a scam. So when they emailed you back it was from the scammers and NOT Etsy.


There's NO way the Etsy "system" will ask a buyer for "your email" address at the purchasing point, never ever.



I opened up a clothing store with dropshipping from printful. I havent advertised at all really . I am understanding that the payment will come from my bank account first and that fearful for me thinking say i have mulitple orders, i dont have extra hundreds thousands sitting around for that extra to charge me first? Sorry if my wording sounds all messed up. Im just wondering is there anyhope that this is bypassed and money comes from esty payment or is there always lag and your account is charged first.

Before being made must have been designed first. Designs are created and print full (print on demand company) will produce the item, package it, and send the item to the customer. (Drop shipping) Is called a partner (some company who helps you to make your items from your designs.) hope this help.

Originally we pinned most of our Etsy store items direct from within Etsy. When an item sold and wasn't replaced in our Etsy shop, the pin still continued to "live" on Pinterest (with an uneditable link) and when a person clicked on the pin, it took you to a landing page from Etsy stating that item is no longer available and suggested many competing items instead.

This is VERY useful. I have always pinned my Etsy store items directly to Pinterest and noticed that when I removed an item from inventory, a note stating that it was no longer available appeared. I need to work on how to create a pin from outside of Etsy. Thanks!!!

Love this tip! All of my pins forward to my Etsy listings and I was only pinning directly from Etsy. I was afraid pinterest would see my account as being spam if all my new pins had the same web address (my etsy store home page)

This is a great tip. This is actually the way I prefer to pin from Etsy. I like how Pinterest gathers all the data for you, making it really easy to transfer over the data. I'm actually building an Etsy account to compliment my Pinterest now. What other advice would you recommend for someone wanting to drive traffic from Pinterest to Etsy?

Really insightful tip,

Thank you @TheTinyHouseFarm @leaman0320 


As we are new to both Etsy as well as Pinterest, so we don't have our own site at this moment.

What is most preferable practice in such scenario? Etsy is the only selling platform for me right now, and I've been pinning for it directly, but after posting pin from Etsy it is turning out be kind of pin which I can promote but I can't edit the pin. Is it saved as a 3rd party pin or am I doing something wrong?

Hey there,

A simple question, is this really Etsy asking me to send out my email address?


I received a personal message from Etsy technical support that says that etsy has a new payment system.

It says we all have to send them our email addresses to verify our store. 

This seemed weird to me.

Is this real, or is this a scam? Did others receive this pm too? ff782bc1db

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