How Do I Download Hik Connect To My Laptop

I just received a new HP laptop with Windows 10 and can't connect to the internet with my N600 router. It keeps saying "can't connect to this network." I have no problem connecting to the Guest network (which is open, not secured) and have no problems with my brand new Macbook or older HP laptop with Windows 7. I have installed the new firmware V1.0.1.4_1.0.52. I powered off the router and turned back on and still can't connect. I think it must be a setting. I have WEP security because of the Mac computer. Is that the problem? Any help would be much appreciated. TIA!

I have a very frustrating experience with one of 2 RBS850 Satellites. The Router reports the connection to both are good, most devices appear to connect to either satellite, and also to the router, EXCEPT when connected to ONE Satellite (the upstairs one), One Windows 10 PC, one Windows 10 Laptop, and occasionally my iPhone XR will connect to WiFi, but not be able to connect to the internet). Other devices work properly. If we move the devices to the other end of the house (other satellite) they work. If they connect to the router, they work! It is driving me nuts!

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What is the size of your home? Sq Ft?

What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

-should-I-place-my-Orbi-satellite

What Firmware version is currently loaded? V3.2.18.1_1.4.14 (the latest)

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is an Arris CM8200, supplied by NBN for their HFC service

It's up to devcies to pick and choose where they connect too...Not Orbi: Yes, I know, but the issue is they work fine connected to the router, or one satellite, but when connected to the other satellite, they do not connect to the internet (even though they have a solid WiFi connection

Be sure the laptops wifi adapter drivers are up to date. Contact the mfr of this laptop for additional help and support regarding there product: Yes, I am working on that, BUT the issue is that one NG satellite works well, and the other one doesn't, with the _same_ laptop. (ie when I move it close to one satellite and then the other, and track what it is connected to in the app). This implies there is something about one of the satellites.

Unfortunately things are still not stable, and the symptoms are the same. Some devices will connect to the Satellite's WiFi network, but not be able to connect to the internet (so they show a strong signal and connection, but all internet services are unavailable.) The good news is that I have eliminated some possible causes:-

I have an RBR850 system and 3 satellites. I can only run 1 satellite because adding one or both of the others soon results in the symptoms you describe, i.e., devices connected to these problemmatic satellites lose internet connectivity [my post from last summer]. I have also tried swapped satellites and verified it's not a specific RBS850 hardware issue. I have tried different, further locations for the 2nd satellite and not found anywhere that resolves the problem. I have also tried reducing the wifi power to 50% without success.

Unfortunately the issue impacts every device that connects to the satellite by WiFi. At first it is OK, and then (based on pings) they cannot see the router (even though they have a strong wifi signal, and they did when they first connected.)

Summary: IF you have a device connected to a satellite via WiFI AND wired ethernet connection, it will cause the other satellite on your network to misbehave (they provide good WiFi connection, but cannot pass traffic to the Router).

- Swapping the satellites never helped, nor rebooting, nor resetting, nor repositioning the satellites etc etc. The "good" satellite was alway the one with my MacBook pro connected and the "bad" satellite was the other one

Hmmm, thanks for sharing this and I will certainly look into this diagnosis. I do have both a macbook pro laptop (for work, connected to a dock like you) and a Windows desktop that occasionally connect both by Orbi wifi and also to a nearby satellite via wired LAN. It's not often the case, because Windows reboot will disable multiple connections to the same network, but I occasionally reconnect the wifi adapter if I notice it. Why? Because I thought it might increase network speeds and because I thought it would give me backup remote access (if the satellite or wifi go down). In short, I don't need the duplicate connectivity and can easily stop having both wifi and wired connected at the same time to a satellite.

This possible diagnosis would also explain why this one satellite has never showed this problem like my other 2 RBS850s (because it's the only satellite with wired devices connected to it). I keep these two RBS850s off because of this issue.

Unfortunately this doesn't seem to be the root cause for my intermittent RBS850 network connectivity loss. I made sure that my two computers were not connected by wired LAN and wifi at the same time by disconnecting their network cables and only using wifi. I turned on my other 2 RBS850s and within 30min could reproduce loss of connectivity on my iPhone. Unplugging the nearby satellite restored Internet immediately to my iPhone.

I even tried temporarily disconnecting all wired devices from my office satellite, but the problem still happened again. So my problem is not caused by LAN connections (to the one working satellite). It might be some wired/wireless thing with devices connected to the RBR850 base, but I'm not willing to waste more time right now on this. I just keep the RBS850 satellites turned off right now and hope for someone else to figure it out and a future firmware fix.

Thanks for bringing that up! No, I did not reboot my Orbi after disconnecting all my LAN devices from the satellite. However, I tried that and it still did not resolve my internet disconnectivity problem.

I spent this afternoon experimenting with, and disconnecting, unusual aspects of my home network (I run several routers in parallel for my guest network and compatibility with problematic devices that don't like the Orbi AX, e.g., Nest, Roomba, MyQ). After disconnecting my other routers and still having the issue, I finally put my cable modem into bridge mode and that solved it for me. I know that Double NAT is not recommended, but I was using it anyways and ran my secondary routers in parallel to the Orbi AX to better isolate their networks.

So for my particular setup it turns out that Double NAT prevented me from running more than one RBS850 satellite or else the network would stop working within 30 min. Note that this was true even with my secondary routers disconnected. I'm running the recent Beta firmware, with the DNS fix, but this problem has existed for me since last summer so I've kept my extra 2 satellites power down.

I'll know for sure if everything continues to work over the next few days. In the meantime, it's been hours and my RBR850 + 3 satellites are running fine (along with my other two routers now connected downstream of the bridged RBR850 instead of in parallel).

No, this was not the (sole) reason for my disconnecting internet problems when running more than 1 RBS850. Today my network went down a couple times and each time, was restored as soon as powering off one of the extra satellites. They had nothing connected by wired LAN, only wireless clients. Oh well, I'm back to running just one satellite.

As part of my EX2700 setup, I connected my Windows 10 laptop to the extender which worked fine. However it will now not connect to the original router, only the extender - 'can't connect to this network'. Both networks appear in the list of available networks & have 'Connect Automatically' selected. Thanks for any help you are able to provide.

Thanks very much for the suggestion, but unfortunately it hasn't worked. I also tried forgetting both the main network & then extender and then connecting to the main router but again it hasn't worked.

Hi @Woodsy100, what error are you getting when trying to connect back to the main router? Do you have other devices that can connect to the main router using the same password? Have you tried changing the wireless settings of the router (channel, mode, password)?

Thanks for the further comment @DexterJB . All our other devices are still connected to the router. It is only that laptop that I connected to the extender during the extender setup process that will no longer connect to the router. The error message is "can't connect to this network". I haven't changed any settings on the router yet. I haven't tried connecting any other devices wirelessly to the extender, as I really only need the ethernet port for a cctv recorder. e24fc04721