Can I upload my own Arlo Chime melody? The ones available through the UI (Android or web) do not meet my needs. There are two "custom" melodies but what does it even mean that they're named "Custom 1" and "Custom 2"? When I originally read the user guide I had hoped that somehow I'd be able to upload my own two custom melodies, but that doesn't seem possible.

We mainly use our Arlo cameras to notify us when our cats arrive at the front door or the back door so that we can let them in. Since Arlo only supports full admin rights in their user profiles, I don't want to give my children access. This means that my wife and I are the only ones who get notified, and if neither of us are home, then we have to call the children to tell them to let the cats in, which sucks. It also means that if our parents are at home, they won't know either because they'll need to have the app loaded on their phone just for this, which, again, sucks.


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So I was hoping to use the chime to solve that problem. Alas, it doesn't. Not for us. My wife and I both have a simple "knock, knock, knock" sound as notification on our Android phones via the Arlo app. At the very least, that's the sound I want to play through the Arlo Chime as well. Even better if I can have it announce "Movement detected at back door" and "Movement detected at front door", or something like that, so that someone in the house would know which door to go to without having to rely on the app.

The "Custom 1" and "Custom 2" are actual chime melody names. There is currently no way to upload your own Arlo Chime melody; however, feel free to post your idea on our Idea Exchange Board. Our development team routinely reviews posts in the Arlo Idea Exchange to assess which features the community would like to see implemented.

Please tell me why after all this time that Arlo could not add seasonal chimes like all the other manufacturers?? Or at least allow us to us the custom rings to upload short rings?? I bought this because I just knew that Arlo was innovative and had this simple thing figured out like everyone else. Boy I was wrong. So disappointed in this!!

Yes. You can change the chime melody in your Arlo doorbell's melody settings within the Arlo Secure app. Follow this steps, Launch the Arlo app or log in to my.arlo.com. Tap or click Settings > My Devices. Select your Arlo Video Doorbell. Tap or click Traditional Chime. Select Mechanical, Digital, or None. Mechanical.

As per my knowledge cut off, it is not possible to upload your own custom melodies for the Arlo Chime. The "Custom 1" and "Custom 2" options that are available in the user interface are pre-set melodies that cannot be changed or replaced. The Arlo Chime has a limited set of options for customizing the chime melodies, and the ability to upload your own melody is not currently supported. I would recommend checking the Arlo website or contacting their customer support to see if there are any updates or changes in this feature. It's also possible that some third-party integrations or custom code could help you achieve this, but I would recommend consulting with an expert in that field before proceeding.

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.

I have 4 Arlo Q cameras in my account and devices list. One of them disappeared for some reason. I reset the camera and then added it again. It came back. However, its gone from my list again. This is both on iOS app and the website. This happened before but then the camera came back. Can somebody please help me?

I have the free subscription. I have 4 arlo q's in my devices list. Now I am only showing 2. I reset one of my cameras and re-added it. It showed up for a bit but now it's gone again. This is on both the app and the website. Please help.

If anyone experience this issue, only very recetly.

I suspect something to do with the Arlo App update or camera firmware update (less likely).

When I power OFF the Arlo Q plus camera, it disappears from the Arlo app.

The camera does not show up when it is powered back ON again. 

I need to reset the camera to factory default and add it back to the device list.


Set up: I have 2 Arlo Ultra2 cameras paired with a base station, and a Arlo Q+. On the devce list it shows 3 cameras and a base station.

I reset it again on Dec 19, and it worked until Dec 23, when it disappeared again!

I haven't reset it today, but I'm guessing it'll disappear again after four days. 

Is anyone else having this issue, or found a permanent fix?

I'm using the iOS app version 4.0.3 (the latest that the app store shows). But in any case I can't see it in the web UI too. This is a new behavior, I have this camera for a couple of years now and this never happened.

This is @Smxcan (from the post above). In my last log in to this community, Arlo forced me to create a new username, @Jarem now linked to the same email account of my old username, @Smxcan which I can no longer access.

Dr. Yaege completed his undergraduate studies at Florida State University in Tallahassee, FL where he majored in Chemistry with a Minor in Mathematics with an emphasis on Physics. He then attended Barry University School of Podiatric Medicine in Miami Shores, FL where he was on the Academic Dean's List multiple times while working towards his Doctorate of Podiatric Medicine degree which he earned in 2006. After graduating podiatry school, Dr. Yaege completed a Podiatric Surgical Residency at University of Pittsburgh, PA.

Dr. Yaege is an active member of several professional podiatry organizations, including serving as Vice President for the American College of Foot and Ankle Surgeons Division 5 since 2014, and Charlotte County Podiatric Medical Association since 2012. Dr. Yaege has also served in various capacities on the Board of Directors for the Charlotte County Medical Service and the Florida Podiatric Medical Association.

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