What is a Voucher

Vouchers are commonly used for promotions to attract customers and drive sales. Once customers reach the qualifying spending threshold, they can enter the voucher code at checkout to enjoy an instant discount!

• Discounts can be configured as either a Fixed Amount or a Percentage Discount. Merchants can choose to display the vouchers directly within their store or distribute them to customers through various external marketing channels.

• Vouchers are categorised into two types: Common Code and Unique Code

Comparison of Coupon Code Features and Use Cases

Important Notes Before Creating Common Codes

For promotional campaigns offering instant discounts by creating Common Codes, the actual cost will be deducted in subsequent PCRs (Payment Cycle Report) or Rebate logs. Even if a Common Code can be used across products from multiple stores, all costs will only be deducted from a single store.

Quota for active codes each merchant can create:

• Common Code: 20 Common Codes per month

• Unique Code: 2 Unique Codes per month*

*The system can generate a maximum of 10 Unique Codes per day on a first-come, first-served basis. If the daily limit is exceeded, merchants may consider creating a Common Code or try creating it again the following day.

Common Code Setup Guide

Currently, merchants can configure Common Code or Unique Code through MMS:

• Self-service Common Code setup by merchants

• Simultaneously create Common Codes applicable across multiple sub-stores (01/02/03, etc.)

• Customise multiple options, such as Start/End Dates, Promotion Details, Storewide application or Custom SKU selection, etc.

Location: MMS or click here to enter > Merchant Advertising > Advertising Booking> Select Account (Store ID) > Voucher Common Code

• If the merchant has only 1 Store ID, no selection is needed.

• If the merchant has more than 1 Store ID, please select the Store ID to be used for PCR or Rebate log debiting.

Step 1: Click "Create Common Code", and verify whether the selected debit store ID* is correct.

*If modifications are needed, please return to the homepage to change accounts.

Step 2: Set basic Common Code details

• Mobile App Interface: Displays Promotion Name

• Web Interface: Displays Promotion Name + Promotion Details

Step 3: Select Voucher Type

• Merchants can choose the appropriate type based on their needs:

Common Code:

• All customers use the same code letter/number combination to enjoy the same discount (e.g., VIPDAY95).

• If merchants wish to reserve "My Coupons/Vouchers", Common Code MUST be selected.

Unique Code:

• Each customer uses a different code letter/number combination, but enjoys the same discount.

• Example: If the quota is 100, you will receive 100 different code combinations (e.g., TK4UMAU1, TK4QOAL3...).

Common Code

Step 3: Select Voucher Type

Set the Common Code start and end dates.

Select Voucher Code Character Combinatio (System-Assigned / Customised)

• If the merchant chooses a system-assigned character combination (7 or 8 characters), it can be viewed on the homepage after creating the Common Code.

• If the merchant chooses to customise the Common Code, an 8-character combination (including English letters and numbers) must be entered. Once verified successfully, this Common Code can be used. If verification fails, the merchant must modify the first 3 characters of the combination and re-verify.

*It is recommended to try uppercase English letters first

**Avoid using 0 / O / 1 / i / l

Step 4: Set Common Code Restrictions

Set Minimum Spending Amount

• The minimum spending amount is calculated based on "all store products" only and cannot be calculated solely on "designated products"

• If the minimum spend is $200, enter "200"; if there is no minimum requirement, enter "1"

Select Discount Type: Fixed Amount or Percentage Discount

• Fixed Amount: Merchants need to set the discount value. As long as customers meet the threshold, a fixed amount deduction will be applied at checkout.
  
  Example: If the minimum spend is $200 and the fixed discount is set to $50, customers who spend at least $200 can enter the Common Code to enjoy a $50 deduction.

• Percentage Discount: Merchants need to set the discount rate. Customers who meet the threshold will receive the corresponding percentage discount based on the checkout total. If a cap is required, enter the maximum discount amount; otherwise, skip this field.
  
  

Example: If the minimum spend is $200 and the discount is set to 10% off, customers who spend at least $200 can enter the Common Code to get 10% off.

If a customer purchases $2,000 worth of products but the maximum discount cap is set to $100, the customer will only receive a $100 deduction instead of $200.

Step 5: Set Voucher Quotas

• Merchants can enter the total usage limit based on their budget. If there is no limit, enter 99999.

• Personal Quota is a mandatory field; enter at least 1.

Example: If the total quota is 10,000 and the personal quota is 2, each customer can use the code twice, allowing a maximum of 5,000 customers to redeem it.

Step 6: Set Applicable Products

• Discounts will be deducted from the selling price of the designated products. 

• Merchants can choose Manual Addition or Storewide Selection.

Manual Addition:

1. Download the template and fill in the SKU IDs to apply (if you have multiple stores, SKU IDs from multiple stores can be included).

2. Upload the completed template to check the upload result instantly.

• Upload Successful: The uploaded file name and total number of uploaded SKUs will be displayed. To make changes, delete the file and re-upload.

• Upload Failed: An error message will be displayed. Download the error log to check the error message and solution, then re-upload.

**If the error shows "The SKU ID does not exist", the SKU ID is incorrect.

**If the error shows "The SKU ID does not belong to this merchant", the SKU ID does not belong to this merchant. Please verify, amend, and re-upload.

Storewide Selection:

• Includes products with the status Online, Active, Invisible**, and new products added during the Common Code validity period. Excludes products with Offline status.

**If a customer accesses an invisible product via a direct link and completes payment, the product remains eligible for the Common Code discount.

• If you have more than one store, multiple stores can be selected (please re-confirm whether the selected Store ID matches the displayed one).

Step 7: Select Target Customers

All Customers: All customers are eligible to use this Common Code.

***Currently, only the "All Customers" option is available; the specific target group feature will be launched later. Merchants with specific target audiences can distribute the Common Code individually via their own online store, social media, physical stores, etc.

Step 8: Terms & Conditions

• Merchants must read the listed Terms & Conditions carefully and check the box upon completion.

Unique Code

*Merchants are recommended to contact the advertising team in advance to schedule ad arrangements before setting them up.

• Unique Code refers to each customer using a different code combination.

• The setup for Common Code and Unique Code is essentially the same.

Select Code Purpose: My Page Coupons / Other Ad Formats

• My Coupons: The start and end dates for the Unique Code will be defaulted to 2099; the actual start and end dates will be based on the advertising reservation dates.

• Other Ad Formats: Merchants can customise the dates; the actual start and end dates will be finalised based on the advertising reservation dates.

The Unique Code setup is largely identical to the Common Code setup described above, except that Unique Code letter/number combinations can only be assigned by the system and cannot be customised by merchants:

• Code combinations are generated by the system. Generating codes takes 1 day, so merchants are advised to prepare in advance.

• After submitting the application, merchants can view the code combinations on the Overview page.

• Only users with the Merchant Admin role can download the Unique Code report.

Preview and Submit Application

After completing data entry, merchants can click Preview to review and submit.

Please Note:

• If the merchant selects a system-generated code, there will be no code prompt on the preview page; merchants must return to the homepage to check it. Only customized Common Codes will be displayed here.

• Applying all store SKUs will also not display SKU IDs on this page; custom SKU selections will display the number of uploaded SKUs.

Overview of Application Statuses

Modify Voucher Applications

Modify Voucher Applications Status: "Active"

When the status changes to Active and the code is currently in effect, merchants can only modify the following 5 items:

1. Change the Common Code / Unique Code Name and Promotion Details

2. Extend the End Date (cannot shorten the validity period)

3. Increase the Total Quota (does not apply to Personal Quota)

4. Modify the Applicable Product Settings (custom SKU counts can only be increased or changed to storewide selection; existing applied products cannot be removed)

5. Add target customer groups eligible for this code or switch to all customers (target customer groups can only increase in size; existing customers on the list cannot be removed)

The modification page will display a prompt reminding merchants that only these 5 items can be modified when the code is active.

Merchant Voucher System Presentation

Last Updated: 1 September 2026