HKTVmall Merchant Support

Please contact your Relationship Manager (RM) for any inquiries.

Merchants can access the Relationship Manager's contact information via the below path:

MMS > Store Management > Store Basic Settings > Contract Information > Relationship Manager or Clicking Here.

If your Relations Manager is with the Merchant Experience Team (MET), please contact through the following methods:

1. Click here to contact the MET team via MMS "Contact Us". We will follow up on your inquiry on the same day or the next business day*.

• If you submit a new inquiry via MMS "Contact Us" before 5 PM today, we will follow up on your inquiry on the same day.

• If you submit a new inquiry via MMS "Contact Us" after 5 PM today, we will follow up on your inquiry on the next business day.

2. You are welcome to contact the MET team via email at merchant.exp@hktv.com.hk  or through the Merchant Services Team's MCS Form. We will respond to your inquiry within 2 business days.

*Merchant Experience Team (MET) service hours: Monday to Saturday 10:00 - 18:00