Merchant Bank Account Update Process

1. Application Submission

   • If a merchant needs to change their bank account, they must add the new account in the MMS system before the cut-off date of the payout settlement report, and upload the required documents to the "Document Center". For details, please refer to the following links:

     • • • Applicable to Hong Kong Banks

         • Applicable to Overseas and Mainland China Banks
           
           

2. Financial Audit Period

   • Once the merchant submits the application to add/update account information, the Finance Department will take approximately 10 working days to process the application. During this period, the Finance Department will suspend the processing of related payouts and settlement reports, meaning the merchant's old account will no longer receive payouts.

3. Approval Complete

   • After successful approval by the Finance Department, the payout will be transferred to the new bank account 15 to 25 working days after the cut-off date of the settlement report.

   • If the application documents submitted by the merchant are incomplete or incorrect, the merchant will need to resubmit the required documents, which will extend the approval time. During this extension, the Finance Department will continue to suspend the processing of related payouts and settlement reports. Merchants can check their email for instructions regarding the resubmission of documents.

Please Note:

• If a merchant owns more than one store and needs to update the receiving bank account information, please update the receiving account for all stores at the same time.
  
  Example: A merchant owns Store 01 and Store 02. When the merchant needs to change the receiving account information, please change it for both Store 01 and Store 02 simultaneously.

Practical Example for Adding/Changing a Bank Account

• Example 1: The merchant receives payouts only once a month, and the payout settlement date is the last day of each month.

  • • Assume the cut-off date for 20250531 settlement report is May 31, 2025.

• Example 2: The merchant receives payouts three times a month, with the payout settlement dates falling on the 10th, 20th, and the final day of each month. 

  • • Assume the cut-off date for 20250510 settlement report is May 10, 2025.

Bank Account Update Guide

Location: MMS > Merchant Information > Change Bank Account

•  Merchants cannot modify existing bank account details. If you need to make any changes to your bank account details, you must add a new account in the system. 

• Bank Account Name: This refers to the company name stated on your Business Registration Certificate (BR) or bank statement, and must be in English.
  (*If your new bank account name differs from your company name, please sign the Account Transfer Authorisation Letter and attach (1) the company founder’s signature and (2) the company stamp.)

• Bank Account Number: The format must be "3-digit Bank Code - 3-digit Branch Code - 7-to-9-digit Bank Account Number",
  e.g. 004-257-12345678

• If the bank account number is correct and fully complies with the format, the system will automatically populate the "Bank Code", "Bank Name", and "Branch Code".

  • • Bank Code: Click here to view

    • Branch Code: Click here to download

• After verifying that the details are correct, click "Next" to upload the relevant supporting documents.

Once the merchant has submitted the application, the application status can be viewed on the [Account Information] page:

• 新申請 New Application

• 待財務部審核 Pending Finance Review

• 審批成功 Approved

• 已拒絕 Rejected

• 待商戶補交資料 Require merchant to submit additional documents 

Notes:

1. If the merchant’s application to switch to a new account is successful, the status will be displayed as "審批成功 Approved".

2. If the system status changes to "Rejected" or "Require Merchant to Submit Additional Documents", the merchant will receive an email notification. Please follow the instructions to resubmit the documents or lodge a new application.

Updating Bank Account Settlement Details

**Please note: After a merchant joins the platform, Merchant Relationship Manager will handle matters regarding your bank account. If Finance Department notices errors in the account details entered by merchants, the merchant will be unable to upload supporting documents. In this event, the merchant must click [Change Bank Account] to correct the relevant information.

Settlement Account Setup Guide

Last Updated: 15 July 2026