Effective Date: 21 August 2026
Samy CABS ("we", "us", "our") operates the Samy CABS mobile application ("App"). Samy CABS provides intercity cab services, airport transfers, and related transportation services, including routes such as Hisar, Delhi, Gurugram, and IGI Airport.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your choices regarding your information.
By using the Samy CABS App, you agree to the practices described in this Privacy Policy.
Depending on the features you use, we may collect the following information:
When you create an account, make a booking, or contact us, we may collect:
Name
Mobile phone number
Email address, if provided
Pickup location
Drop-off/destination location
Booking date and time
Ride and booking details
Information you provide when contacting customer support
We collect only the information reasonably necessary to provide and manage our services.
Samy CABS may use location information to provide transportation-related services, including:
Identifying your pickup location
Providing navigation and route-related services
Enabling live ride tracking
Showing the location of your assigned cab or driver
Improving the accuracy and reliability of the booking service
Location access is used only when required for the relevant functionality of the App.
You can manage or disable location permissions through your device settings. However, some location-dependent features may not function properly if location access is disabled.
We may automatically receive limited technical information when you use the App, such as:
Device type and model
Operating system and version
App version
IP address
Basic diagnostic information
Crash and performance information
Device identifiers where required for security, analytics, or technical purposes
This information may be used to maintain, secure, and improve the App.
We may use collected information to:
Create and manage your account
Process and manage cab bookings
Confirm and update your bookings
Provide pickup and drop-off services
Coordinate rides with drivers/chauffeurs
Provide live ride tracking where available
Provide airport transfer services
Communicate booking-related information
Respond to customer support requests
Improve the App and our services
Detect and prevent fraud, misuse, or unauthorized activity
Maintain the security and reliability of the App
Comply with applicable legal requirements
We do not use your personal information for purposes unrelated to providing, securing, or improving our services unless permitted or required by applicable law.
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers or individuals involved in providing the requested service, including:
Drivers or chauffeurs assigned to your booking
Technology and hosting service providers
Mapping or location service providers
Customer support service providers
Payment service providers, if payment functionality is available
Analytics, crash reporting, or security service providers
Government authorities or law-enforcement agencies when legally required
Only information reasonably necessary for the relevant service or purpose may be shared.
If the App provides online payment functionality, payments may be processed through third-party payment service providers.
Samy CABS does not intend to directly store your complete debit card, credit card, UPI credentials, or banking passwords on its own servers unless explicitly stated at the time of payment.
Payment providers may process payment information according to their own privacy policies and terms.
For rides where live tracking is provided, location information may be processed to help customers and authorized service personnel monitor the progress of a ride.
Location information may be shared with the relevant driver/chauffeur and other authorized service personnel when necessary to provide the booked transportation service.
We do not use location information for unrelated purposes.
The App may send notifications relating to:
Booking confirmation
Booking updates
Driver/ride updates
Pickup information
Cancellation or service updates
Important account or service messages
You can manage notification permissions through your device settings.
We retain personal information only for as long as reasonably necessary to:
Provide our services
Maintain booking and transaction records
Resolve disputes
Provide customer support
Meet legal, accounting, security, or regulatory requirements
When information is no longer required for legitimate business or legal purposes, it may be deleted or securely disposed of.
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
The App may use third-party services to provide certain functionality, such as:
Maps and location services
Cloud hosting
Authentication services
Payment processing
Crash reporting
Analytics
Notifications
These third-party providers may process information according to their own privacy policies. We recommend reviewing the privacy policies of applicable third-party services.
Samy CABS is a transportation service and is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw certain permissions through your device settings
Stop receiving non-essential communications
Contact us regarding concerns about the handling of your personal information
Some information may need to be retained when required for legal, security, fraud-prevention, or legitimate business purposes.
If the App provides account creation, you may request deletion of your account and associated personal information by contacting us through the contact information provided below.
Certain information may be retained where required by law or where reasonably necessary for legitimate purposes such as fraud prevention, dispute resolution, financial records, or legal compliance.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.
When we make changes, we may update the "Effective Date" at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Samy CABS
Email: [YOUR SUPPORT EMAIL]
Service Area: Hisar, Delhi, Gurugram & IGI Airport, India
By using the Samy CABS App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
Samy CABS
Ride with Pride
Hisar ↔ Delhi | Hisar ↔ Gurugram | Hisar ↔ IGI Airport | Delhi ↔ IGI Airport