Last Updated at Feb 27, 2025
HiPass VPN believes in privacy and online freedom and that it should be very clear how we manage and protect your personal information.
We want you to understand what limited information we collect and what may happen to that information when you use any of the HiPass VPN Services. This document explains the privacy rules applicable to all information collected when you use the HiPass VPN Services.
If you have any questions or concerns, please contact us by clicking here.
The core of our service is the Virtual Private Network which provides private and secure data transmission.
If you are using the HiPass VPN Service, our app establishes and maintains an encrypted tunnel between your device and our network.
We ensure that we NEVER log browsing history, traffic destination, data content, or DNS queries.
Some information is however necessary for technical functioning of the services.
In order to maintain excellent customer support and quality of service, HiPass VPN collects the following information related to your VPN usage:
We collect information related to the client you have activated, such as device model, country code, and app version. Knowing such a basic information allows our Support Team to troubleshoot technical issues with you.
We collect information about whether you have successfully established a VPN connection, connection time, and the VPN location. This minimal information assists us in providing technical support, such as identifying connection problems, and to enable us to identify and fix network issues.
We profile amount of traffic used by clients. Although we provide unlimited data transfer on our servers, if we notice that a single free user uses more traffic than thousands of others combined, thereby affecting the quality of service for other free users, then the user with the abnormal network traffic will be refused.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to device ID, advertising ID, IP address and the registered date. The information we request will be retained on your device and is not collected by us in any way.
The app does use third party services that may collect information used to identify you.
Links to privacy policy of third party service providers used by the app:
HiPass VPN uses AdMob as third-parties (the "Third Party") for advertisement.
Third Party may use technologies to access some data including but not limited to cookies to estimate the effectiveness of their advertisements.
Activities of the Third Party is not controlled by HiPass VPN and this is not included in HiPass VPN privacy policy but is related to the privacy policies of our Third Party advertisers.
HiPass VPN is not a publisher of the Third Party content accessed through the Service and is not responsible for the content, accuracy, timeliness or delivery of any opinions, advice, statements, messages, services, graphics, data or any other information provided to or by the Third Party as accessible through the Service.
The Third Party content is not under the control of HiPass VPN and HiPass VPN is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third Party.
The inclusion of any links to Third Party content are provided solely as a convenience to you and does not imply an endorsement or recommendation by HiPass VPN of any third party resources or content.
Your surfing is private and safe. When you disconnect from HiPass VPN servers, there is no warranty to be secure and safe yet.
All the consequences are at your own risk.
Please note that HiPass VPN helps you secure your internet session and does not protect your device from malwares, Trojans or viruses.
We recommend you to use anti-virus solutions in order to secure your devices as well.
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.
We do not log information from children under 16 intentionally as the Service is not direct to anyone under the age of 16.
DO NOT USE the Service if you are not of legal age.
We might need to change this Privacy Policy from time to time to reflect changes in our business or operations, without prior notice to you.
Your continued use of the Services constitutes your acceptance of our Privacy Policy.