Go to the [Global Service Net Login Page].
Enter your GSN ID (user name) and password in the corresponding fields.
Click on the "Login - Current Users" button.
Accept the GSN Online Privacy Policy by clicking on the "I Accept" button. The GSN Online Privacy Policy explains how Xerox collects and uses your personally identifiable "Business Contact" information when you use the GSN. You can also view the GSN Online Privacy Policy by clicking on the link at the bottom of the login page.
You will be redirected to the GSN home page, where you can access various tools and resources for service delivery.
If you are directly connected to the Xerox Network, or on XEAN, you can also log on to GSN with S3 by clicking on the link at the bottom of the login page. S3 is a single sign-on system that allows you to access multiple Xerox applications with one username and password.
How to Reset Your Xerox GSN Lock Password?
If you have forgotten your GSN password, you can reset it by following these steps:
Go to the [Global Service Net Login Page].
Click on the "Forgot Password" link below the login button.
You will be taken to the [Password Reset Help Page], where you can find instructions on how to reset your password using different methods, such as email, phone, or security questions.
Follow the instructions on the page to reset your password. You will need to provide your GSN ID and some verification information, such as your email address or phone number.
Once you have successfully reset your password, you can log in to Xerox GSN Lock with your new password.
If you still have trouble logging in or resetting your password, you can contact your PWS Help Desk for assistance. In Europe, you can contact your local PWS support team. PWS stands for Productivity Workstation, which is a laptop computer that Xerox Customer Service employees use to access the GSN and other applications.
Why Use Xerox GSN Lock?
Xerox GSN Lock is a useful application for Xerox Customer Service employees and partners, as it allows them to access the Global Service Net (GSN), a private system of the Xerox Corporation that provides various tools and resources for service delivery. Some of the benefits of using Xerox GSN Lock are:
You can access technical documentation, such as service manuals, bulletins, diagrams, and troubleshooting guides, for various Xerox products and solutions.
You can order parts and consumables online, check their availability and status, and track their delivery.
You can manage service calls online, such as creating, updating, closing, and reporting them. You can also view your service history, performance metrics, and customer feedback.
You can access training materials online, such as courses, videos, quizzes, and certificates. You can also enroll in instructor-led training sessions and webinars.
You can communicate with other Xerox Customer Service employees and partners through forums, chat rooms, blogs, and newsletters. You can also share best practices, tips, and feedback with them.
Xerox GSN Lock is a secure and reliable application that protects your privacy and data. It also has a user-friendly interface that makes it easy to navigate and use. Xerox GSN Lock is a valuable tool for enhancing your service delivery and customer satisfaction.
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