Helping Hands (‘We/Us’) is the owner of the app: Helping Hands with its website www.hh.altoservices.net and the contents which may be added or removed from time to time. We are committed to your privacy. This online Privacy Policy (“Policy”) discloses our practices for the services being rendered including the type of information being collected, method of such information collection, use of such information and sharing such information with third parties. We value the trust you place in us. That’s why, we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. By visiting our App (including all associated features which may be added or removed from time to time) you agree to be bound by the terms and conditions of this Policy. If you do not agree please do not submit your personal information on our App. By mere use of the App, you expressly consent to our use and disclosure of your personal information/personal data in accordance with this Policy. This Policy is subject to the Terms and Conditions of Use. If you have any questions or concerns regarding this Policy, you should contact us via support@altoservices.net.
Our Apps and Services are intended solely for persons who, if they are a natural person, are eighteen (18) years of age or older, and any registration by, use of or access to our Services by any natural person under 18 is unauthorized, unlicensed and in violation of this Policy.
By using the App and/ or by providing your information, you consent to the collection and use of the information you disclose on the App in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. If We decide to change our Policy, We will post those changes on this page, e-mails, newsletters and websites so that you are always aware of what information We collect, how We use it, and under what circumstances We disclose it. If you do not agree to give consent to the use of personal information as described in this Policy, please do not use or provide the information on our App.
When you use our App, We collect and store your personal information which is provided by you from time to time. Personal information in this context shall include all data such as; any means of information relating to an identified or identifiable natural person who can be identified by a name, an identification number, location data, an online identifier, address, a photo, an email address, posts on social networking websites, and other unique identifier such as but not limited to MAC address, IP address, IMEI number, IMSI number.
This is also applicable to personal information regarded as sensitive which could include; data relating to religious or other beliefs, health, race, ethnicity, political views, trades union membership, criminal records or any other sensitive personal information.
For the purpose of accessing our Services, the personal information We may collect as of the date of this Policy are; your full legal names, email address, city, country, picture, phone number and gender.
Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience whilst accessing our learning platform. This allows us to provide Services and features that most likely meet your needs, and to customize our Services to enable you have a safer and easier experience. More importantly, while doing so, We collect personal information from you that We consider necessary for achieving this purpose.
We collect information you provide directly to us. For example, We collect information when you create an account, subscribe, participate in any interactive features of our Services, fill out a form, request customer support or otherwise communicate with us.
We are the custodian of data on behalf of the users that use our App and We don’t own communication, data, users own their data. We will store data provided for only the period within which it is reasonably needed and do our possible best to ensure it is secured against all foreseeable hazards and breaches such as theft, cyber-attack, viral attack, dissemination, and manipulations of any kind, damage by rain, fire or exposure to other natural elements.
We will not sell, share, transfer or rent out of any personal information to others in ways different from what is disclosed in this Policy and the Terms and Conditions of Use. We may share generic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined abo
Additionally, you may encounter “cookies” or other similar pop-up on the App that are placed by third parties. We do not control the use of cookies by third parties. Every computer connected to the Internet is given a domain name and a set of numbers that serve as that computer’s Internet Protocol or IP address.
The purpose of our collecting your personal information is to give you an efficient, enjoyable and secure client experience. We may use your information to: Provide Services and support, create your account, verify your identity, communicate new features and recent changes in our Services to you, carry out technical analysis in order to improve our Services, measure performance of Services and improve content, technology and layout, contact you at any time through your provided telephone number, email address or other contact details, poll your opinions through surveys or questionnaires, enforce our Policy, or as otherwise necessary to service your account, We may contact you through information provided.
Data security is one of our prime aims to retain privacy for our users or clients. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password and data stored on our site.
In the instance that there is a breach in security and a breach of this Policy on our part, you will be adequately indemnified in a manner commensurate with the said breach. The time frame for this remedy shall be thirty (30) working days.
We reserve the right to change this Policy from time to time as we deem fit, however we would notify you of such changes, and your continued use of the site will signify your acceptance of any amendment to these terms. Should it be that you do not accept any of the modifications or amendments to the Policy, you may unsubscribe your use of the App immediately. If you object to any of the changes to our Policy, and you no longer wish to use the App or get notifications from us, you may contact us vide email: support@altoservices.net to delete your information. Unless stated otherwise, our current Policy applies to all information that We have about you.
We may send you Service announcement updates. You will be able to unsubscribe from service announcements, whenever you deem fit.
Your information is regarded as confidential and therefore will not be divulged to any third party, unless if legally required to do so to the appropriate authorities. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any email sent by us will only be in connection with the provision of agreed Services.
We take all necessary precautions to protect your personal information both online and off-line. It is important for you to protect against unauthorized access to your password, mailbox and to your phone or computer. We also protect your personal information off-line. Access to your personal information is limited to employees, agents or partners and third parties with whom We are working with, who We reasonably believe will need that information to provide Services to you.
Due to the existing regulatory environment, We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Policy. By way of example (without limiting and foregoing), We may be forced to disclose information to the government, law enforcement agencies, third parties, for the performance of a task carried out in the interest of the public, for the protection of your vital interest, for the performance of a contract to which you are a party to and also where you have expressly given Us written consent to disclose same.
As a matter of policy, We do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:
External Service Providers: There may be a number of Services offered by external service providers that help you use our App. If you choose to use these optional Services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy.
Other Corporate Entities: We share much of our data, including personally identifiable information about you, with our associates and partners that are committed to serving your online needs and related Services, throughout the world. Such data will be shared for the sole purpose of enhancing your use of the App; to the extent that these entities have access to your information, they will treat it at least as protectively as they treat information they obtain from their other members.
Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize Us to) disclose
any information about you to law enforcement and other government officials as We, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us or you to legal liability.
We are committed to protecting your privacy and We will try our possible best to do this however, there is no guarantee that your personal information will always remain private. As a user of the Services, you understand and agree that you assume all responsibility and risk attached to safeguarding your access to our App. You shall at no time whatsoever disclose your password to anyone, neither shall you allow anyone make use of your account.