Here is a complete, production-ready Privacy Policy for Copper Fork tailored specifically for a food delivery application and compliant with standard app store policies (Google Play & Apple App Store).

Privacy Policy for Copper Fork

Effective Date: October 2, 2026

Last Updated: October 2, 2026

Copper Fork ("we," "our," or "us") operates the Copper Fork mobile application (the "App") and related food delivery services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our App.

By using Copper Fork, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our food delivery service to you:

A. Personal Information You Provide

• Account Information: Name, email address, phone number, password, and profile picture.

• Delivery Information: Delivery addresses, home/work locations, and special delivery instructions.

• Payment Data: Payment card details, billing address, and transaction history. (Note: Payment transactions are processed via secure third-party payment gateways; we do not store full credit card details on our servers.)

• Order & Communication Data: Order history, special dietary requests, order reviews, ratings, and customer support communications.

B. Information Collected Automatically

• Location Data: Precise and approximate location data collected via GPS, Wi-Fi, and cellular networks. We collect real-time location to present nearby restaurants, calculate accurate delivery times, and enable real-time driver tracking.

• Device Information: IP address, device model, operating system version, unique device identifiers (e.g., Android Advertising ID or IDFA), and mobile network information.

• Usage & Log Data: App crash reports, feature usage statistics, access dates/times, and interaction logs.

2. How We Use Your Information

We use the collected data for the following purposes:

• Core Order Fulfillment: Processing food orders, dispatching delivery drivers, updating order statuses, and delivering food to your location.

• Account Management: Creating and maintaining your user account and managing authentication.

• Real-time Tracking: Tracking your delivery driver’s route and displaying accurate ETA updates.

• Customer Support: Resolving order issues, processing refunds, and handling user inquiries.

• Service Personalization: Recommending nearby restaurants, cuisines, or promotion deals tailored to your preferences.

• Promotions & Notifications: Sending order updates via SMS/push notifications and promotional offers (if opted-in).

• Security & Fraud Prevention: Detecting, preventing, and combating fraudulent activities or security breaches.

3. How We Share Your Information

We do not sell your personal data. We share information only as necessary to fulfill food orders and run our operations:

• Restaurants & Merchants: We share your order details, first name, and delivery notes so they can prepare your meal.

• Delivery Partners / Drivers: We share your first name, phone number, and delivery address so couriers can complete the delivery.

• Third-Party Service Providers: We work with trusted vendors for:

  • Payment processing (e.g., Stripe, Razorpay, SSLCommerz, or PayPal)

  • SMS and push notification delivery (e.g., Firebase, Twilio)

  • Cloud storage and analytics providers (e.g., AWS, Google Analytics)

• Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.

4. Location Data Disclosures

Copper Fork accesses Background and Foreground Location data:

• Foreground Location: Used when the App is open to display nearby restaurants and capture delivery addresses.

• Background Location: Collected during an active delivery order to provide accurate, real-time driver location tracking to users and dispatchers. Users can control location permissions via device settings, though disabling precise location may limit app functionality.

5. Data Retention & Deletion

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Account & Data Deletion

You have the right to delete your account and associated personal data at any time:

1. In-App: Go to Profile / Settings > Account Settings > Delete Account.

2. Online Request: You can submit an account deletion request by emailing us at support@copperfork.com with the subject line "Account Deletion Request."

Upon receiving your request, we will permanently purge your account data and order history within 30 days, except where retention is required for legal or financial recordkeeping.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures (including TLS/SSL encryption for data in transit) to protect your personal information against unauthorized access, loss, misuse, or alteration.

7. Children's Privacy

Our App is not intended for use by individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If we discover a child under age has provided us with personal information, we will delete it immediately.

8. Updates to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page regularly for any changes.

9. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy or your personal data, please contact us at:

• Company Name: Copper Fork Inc. / SignetOS

• Email: support@copperfork.com

• App Package Name: com.copperforkuser.signetos