Privacy Policy — The Hen & Bow

Last updated: 10 August 2026

This Privacy Policy applies to The Hen & Bow mobile application, operated by HEN AND BOW PTY LTD (“we”, “us” or “our”).

We respect your privacy and are committed to handling personal information appropriately.

Information collected through the app

The Hen & Bow app does not operate its own customer account system and does not directly store customer payment card information.

Personal and technical information may, however, be collected through third-party services used within the app, including Square.

When you use online ordering through Square, information that may be collected and processed includes:

• Name

• Email address

• Phone number

• Square user identifiers

• Order and purchase information

• Information about your interactions with the ordering service

• Device or other identifiers

The app also displays information including our menu, weekly specials, trading hours and business announcements using publicly accessible content services.

Online ordering

The app provides access to our online ordering service operated through Square.

If you place an order, information such as your name, contact details, order details and payment information may be collected and processed by Square and its associated services.

Payment card information is processed by the payment provider and is not stored by The Hen & Bow mobile app.

Square’s collection and handling of information is governed by Square’s own privacy policies and terms.

Third-party services

The app may interact with third-party services including:

Square — online ordering, transaction processing and payment processing.

Google services — used to provide app content such as specials and business information and to open location or directions functionality.

Your device may provide technical information such as an IP address, device information, device identifiers or network information to these third-party services when communicating with them.

These third-party services may collect and process information in accordance with their own privacy policies and terms.

Phone and directions

The app includes buttons that can open your device’s phone dialler or mapping application.

The Hen & Bow app does not collect your phone call information or precise location through these features.

Cookies and web content

Online ordering pages displayed through the app may use cookies, local storage, device identifiers or similar technologies as part of Square’s services.

These technologies may be used by Square for purposes including providing the ordering service, security and fraud prevention, analytics, personalisation and marketing, in accordance with Square’s own privacy policies.

Advertising and analytics

The Hen & Bow app does not display third-party advertisements within the native app.

Square and its associated services may collect and use certain interaction, device, transaction and contact information for purposes including analytics, service improvement, personalisation, security, fraud prevention and marketing in accordance with Square’s privacy policies.

Data retention and deletion

The Hen & Bow app does not maintain its own user accounts and does not directly store customer payment card information.

Information provided during an online order is handled by Square and may be retained according to Square’s policies and our legitimate business, accounting and legal requirements.

If you contact The Hen & Bow directly, correspondence may be retained for as long as reasonably necessary to respond to your enquiry and meet business or legal obligations.

You may contact us regarding personal information held directly by The Hen & Bow using the contact details below.

Requests relating to information held by Square may also be subject to Square’s own privacy and data-management processes.

Data security

We take reasonable steps to protect information associated with our services.

Online communications use secure HTTPS connections where supported, and payment information is processed using established third-party payment services rather than being stored by The Hen & Bow mobile app.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Children’s privacy

The Hen & Bow app is a general café and food-ordering application and is not specifically directed at children.

Changes to this Privacy Policy

We may update this Privacy Policy when our app, services or legal requirements change.

Any updated policy will be published on this page with a revised “Last updated” date.

Contact us

For privacy questions or requests, contact:

HEN AND BOW PTY LTD
Trading as The Hen & Bow Espresso Bar
Kelso NSW 2795, Australia

Email: thehenandbow@gmail.com
Phone: (02) 6331 0150