Welcome to HelpMeDear ("the App", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following information when you use the App:
Phone number (for authentication)
Display name (if provided)
User-generated reports
Photos uploaded by users
Messages sent through the in-app chat
We do not collect sensitive personal information unless you voluntarily include it in your reports or messages.
The App collects your device's location only when you create an accident or emergency report or when you choose to navigate to a reported incident.
Your location is used to:
Attach the location to an incident report.
Allow other users to view the incident on the map.
Provide navigation to the reported location.
Your live location is not continuously tracked in the background.
The App requests access to your device's camera so you can:
Capture photos of accidents or emergency situations.
Upload images with your reports.
Photos are uploaded only when you choose to submit a report.
The App allows users to submit:
Accident reports
Emergency descriptions
Photos
Location information
Chat messages
This information may be visible to other users of the App to help them understand and respond to reported incidents.
Please avoid including personal or confidential information in reports or messages.
We use the collected information to:
Authenticate users using their phone number.
Display accident and emergency reports.
Show reported locations on Google Maps.
Enable navigation to reported incidents.
Enable communication between users through chat.
Send notifications related to reports and messages using Firebase Cloud Messaging (FCM).
Improve the functionality, reliability, and security of the App.
Detect and prevent misuse or fraudulent activity.
The App uses Firebase Cloud Messaging (FCM) to send notifications such as:
New chat messages.
Updates related to reports.
Important app notifications.
You can disable notifications through your device settings at any time.
The App uses Google Maps to display reported incident locations and assist users with navigation.
Your use of Google Maps is also subject to Google's Privacy Policy and Terms of Service.
We do not sell your personal information.
We may share limited information only in the following situations:
With service providers that operate essential services used by the App (such as Firebase Cloud Messaging and Google Maps).
When required by applicable law or a valid legal request.
To protect the safety, rights, or property of users or the public.
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic storage or transmission over the Internet is completely secure, and we cannot guarantee absolute security.
We retain your information only for as long as necessary to provide the App's services or comply with legal obligations.
Incident reports, uploaded photos, and chat messages may remain available until they are deleted by you or removed according to our policies.
You may request deletion of your account and associated personal information at any time.
To request account deletion:
Open the App and use the account deletion option (if available), or
Contact us at the email address below.
After verification, we will delete your account and personal information within a reasonable period, unless we are required by law to retain certain information.
Some publicly shared incident reports may be retained in an anonymized form if necessary for operational or legal purposes.
The App is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.
Depending on applicable laws, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Withdraw permissions such as camera or location access through your device settings.
The App uses third-party services that may collect information according to their own privacy policies, including:
Google Maps
Firebase Cloud Messaging (FCM)
Please review the privacy policies of these services for additional information.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date. Continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: helpmedear42@gmail.com