SLUMBERSPACE Support

How can we help you?

Everything you need to know to use our app and its services effectively

Get help on the following topics

In-App Purchases & Premium Access

Notifications & Alarms

Audio Playback & Customization

Data & Privacy

General Troubleshooting

Q: How do I subscribe or restore purchases?
A: Tap "Upgrade" or "Go Premium" in the app. To restore a previous purchase, go to settings and tap "Restore Purchases."
Q: What's included in Premium?
A: Premium users enjoy access to all sounds, advanced alarm features, unlimited mixing, sleep tracking and ad-free usage and more.
Q: I'm having trouble with my subscription. What should I do?
A: Make sure you're logged into the correct Apple ID. Then go to settings > "Restore Purchases" or contact support for further help.

Q: Sounds aren't playing — what can I try?
A: Ensure your device isn’t muted and your media volume is up. Also, check for other apps that may interrupt playback.
Q: How do I customize scenes?
A: Select a scene, then tap the add icon on the right side of the icon(s) of the sounds forming the scene to change sounds, add or delete sounds, or control volume settings.
Q: Why do sounds stop when I exit the app?
A: Ensure that SLUMBERSPACE remains active in the background. If sounds stop unexpectedly, it may be due to your device running low on available memory (RAM). When too many apps are open at once, the operating system may automatically close background apps to conserve resources — and SLUMBERSPACE could be affected. Try closing unused apps and avoid using memory-heavy apps while playing sounds in the background.

Q: The alarm didn’t go off. What happened?
A: Ensure your device isn’t in Silent mode and the app has permission to send notifications. Also, keep the app running in the background for the alarm to work properly. Furthermore, If you use Sleep Focus or Do Not Disturb mode, be sure to add SLUMBERSACE to the list of allowed apps, so alerts aren’t silenced during these modes
Q: Can I customize alarm sounds or volume?
A: Yes, when setting the alarm, choose a sound in "Alarm sound" to choose different tones, for adjusting the volume level that is not supported for now but we are working on implementing it in the near future.

Q: What data does the app collect?
A: We may collect anonymized usage data to improve your experience. Data may be collected automatically by third-party tools for analytics, crash reporting, ad delivery, or in-app purchase management No personal data is collected without your consent.
Q: Can I use the app offline?
A: Yes, all features including previously saved mixes are available offline. However, some services (like fetching new quotes or accessing a premium sound/scenes/feature by watching and ad, or making a purchase) may require internet access.
Q: How do I delete app data or reset settings?
A: Go to settings and tap "Reset App." This will delete local preferences. To fully remove data, uninstall the app.

Q: The app is crashing or freezing. What should I do?
A: Try closing and reopening the app. If that doesn’t help, restart your device or reinstall the app.
Q: Offline usage and caching issues?
A: All sounds, scenes and custom sounds are available for offline use anytime anywhere. Some services/features (like fetching new quotes or accessing a premium sound/scenes/feature by watching and ad, or making a purchase) may require internet access. Try reconnecting and tapping "Retry" if a feature is unavailable offline.
Q: I need help. How can I contact support?
A: You can reach us anytime through the "Feedback" button in the app settings or by visiting this support page and filling out the form bellow.

Still having issues? fill out the form bellow to contact us

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