Support Policy for GAHTY - Office App
Support Policy for GAHTY - Office App
Support Policy
Effective Date: 15 November 2024
Thank you for using the GAHTY - Office App ("App"), developed by Bruce Waltone ("we," "us," "our"). We are dedicated to providing exceptional support to ensure you have the best experience possible while using our App. This Support Policy outlines how you can seek assistance and what you can expect from our support services.
1.1 If you encounter any issues, have questions, or want to share feedback about the App, you can reach our support team via email:
Email: brucewaltone@gmail.com
1.2 To help us resolve your issue efficiently, please include as much detail as possible in your inquiry. Provide the following information:
The device model you are using
The operating system version
The App version
A detailed description of the issue
2.1 Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (UTC).
2.2 We aim to respond to all inquiries within 48 hours during business days.
3.1 Technical Support: Assistance with technical issues related to the App, such as:
Performance or functionality problems
Installation or update errors
3.2 Feature Support: Guidance on using the features of the App effectively, including:
Financial planning tools (e.g., mortgage calculator, currency converter)
Navigating app sections
3.3 Feature Requests: Suggestions for new features or improvements to the App. While we cannot guarantee every feature will be implemented, we value your feedback and consider it for future updates.
3.4 General Inquiries: Any other questions or comments about the App.
4.1 Before reaching out to support, we encourage you to explore our self-help resources, which may have the solution to your issue. These resources include:
Frequently Asked Questions (FAQs)
User guides and tutorials
Troubleshooting tips
4.2 These resources can be accessed directly within the App or on our website.
5.1 If you discover a bug or error in the App, please report it to us with the following information:
A description of the bug or error
Steps to reproduce the issue
Screenshots or screen recordings (if applicable)
Device model and operating system version
5.2 Our team will investigate the issue and work on a resolution. Your detailed feedback helps us improve the App.
6.1 We regularly release updates to introduce new features, improve performance, and fix bugs. For the best experience, we recommend always using the latest version of the App.
6.2 Occasionally, certain features of the App may be temporarily unavailable during scheduled maintenance. Users will be notified in advance of such maintenance periods.
7.1 We highly value your feedback. If you have suggestions or comments, please contact us via email. While we may not reply to every suggestion, all feedback is reviewed and taken into consideration for future improvements.
8.1 Our support services do not cover the following:
Issues with third-party devices or software unrelated to the App
Problems caused by unauthorized modifications or misuse of the App
Issues arising from using outdated versions of the App
9.1 We may update this Support Policy periodically to reflect changes in our services or practices. Significant updates will be communicated by posting the revised policy within the App and updating the effective date. We encourage users to review this policy regularly.
For any support-related inquiries, please contact us at:
Email: brucewaltone@gmail.com
Thank you for using GAHTY - Office App. We are here to ensure your experience is as smooth and productive as possible.