Privacy Policy for হ্যালো কুড়িগ্রাম

Last updated: 05 October 2025

This Privacy Policy explains how হ্যালো কুড়িগ্রাম (“we,” “our,” or “us”) collects, uses, and protects your information when you use our app.
By using the app, you agree to the terms of this Privacy Policy.

1. Collecting and Using Your Personal Data

User Registration (Supabase Auth)

To access certain features (such as reward ads, surveys, and directory services), you must register an account.
During registration, we collect:

• Full Name
  
  

• Phone Number
  
  

• Address
  
  

• Email Address (automatically generated as) yourphone@hk.com
  
  

• Password (encrypted via Supabase Auth)
  
  

We do not collect any government ID, payment, or financial information.

Your data is securely stored and managed through Supabase, which provides authentication and database services.
Supabase handles user data under strict compliance and encryption standards.
Supabase Privacy Policy

Reward Ads

Our app uses Rewarded Ads to provide in-app rewards or points.

• Ads are served by trusted ad networks (e.g., Google AdMob or others).
  
  

• These networks may collect device identifiers and interaction data for ad performance analytics.
  
  

• We do not store or access your ad-viewing data directly.
  
  

You can opt out of personalized ads from your device settings.

User-Provided Information

While using the app, you may also share:

• Feedback or messages sent through the app.
  
  

• Voluntary updates to your profile (name, address, phone number).
  
  

Directory & Information Services

The app provides contact and reference information for:

• Government departments (সরকারি অধিদপ্তর)
  
  

• Private teachers and coaching centers
  
  

• Madrasha and legal assistants
  
  

• Technicians (mistri) and other service providers
  
  

This information is provided for public and educational purposes only.
We do not collect or share any sensitive or financial data from these listings.

Push Notifications (via OneSignal & Firebase)

We use OneSignal to send push notifications.

• OneSignal may collect device IDs, push tokens, and notification interaction data.
  
  

• Firebase (Free Plan) supports OneSignal for notification delivery only — no analytics or crash logs are collected.
  
  

You can disable notifications anytime from your device settings.
OneSignal Privacy Policy

Media Hosting via Cloudinary

We use Cloudinary (Free Plan) to host videos and images inside the app.

• Cloudinary may log IP addresses and request data for content delivery optimization.
  
  

• We do not collect any personal data during media playback.
  
  

Cloudinary Privacy Policy

Permissions

The app requests the following permissions:

• Notifications: For important updates and alerts.
  
  

• Phone/SMS Access: Used only when you manually choose to call or message a listed contact.
  
  

• Internet Access: Required for ads, videos, and online data fetching.
  
  

2. Use of Your Personal Data

We use collected data to:

• Register and manage user accounts (via Supabase).
  
  

• Provide and maintain the app’s services.
  
  

• Enable reward ads and track reward eligibility.
  
  

• Deliver push notifications and app updates.
  
  

• Respond to feedback and support queries.
  
  

3. Sharing Your Personal Data

We may share limited data only with:

• Supabase – for authentication and data management.
  
  

• OneSignal & Firebase – for push notification delivery.
  
  

• Cloudinary – for media hosting.
  
  

• Ad Networks (e.g., AdMob) – for serving reward ads.
  
  

We do not sell, rent, or trade your personal data.

4. Data Retention and Security

• Personal data is retained only as long as necessary for providing our services.
  
  

• Passwords and sensitive data are encrypted using secure Supabase protocols.
  
  

• We apply commercially reasonable security measures, but no system can guarantee 100% protection.
  
  

5. Children’s Privacy

Our app is not intended for children under 13 years old.
We do not knowingly collect or store personal data from children under 13.
If you believe your child has provided information, please contact us for deletion.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted here with a new “Last Updated” date.
You are encouraged to review this policy regularly.

7. Contact Us

If you have any questions or privacy concerns, please contact:

📧 Email: higherthink37@gmail.com  
📞 Phone: 01757261382