Hell Desk / 地獄客服模擬器 — Privacy Policy & Support
Updated: 27 October 2026. Developer: Dionodon Studio. Contact: dionodonstudio@gmail.com
GAME DATA
No game account is required. Progress, settings and ad counters stay on your device. We do not operate an account or gameplay server. Deleting app data may erase progress, but does not refund purchases.
ADVERTISING
The game uses Google AdMob and User Messaging Platform. Depending on permissions and consent, Google and ad partners may process IP addresses (which may indicate approximate location), device/app identifiers, ad impressions, taps, video interactions, crash reports and performance information for advertising, measurement, fraud prevention and reliability. Network communications use encrypted transport. Google controls its own retention and international processing: https://policies.google.com/privacy and https://policies.google.com/technologies/ads.
Where required, consent is requested before ads. Revisit choices through Ad privacy on the title screen and device advertising settings. Declining consent does not stop gameplay. Remove Ads stops future interstitial requests, but does not erase data previously processed by ad services.
PURCHASES
Apple App Store or Google Play handles payments. The game queries store-managed purchase status to enable and restore ad removal. We do not receive card details. RevenueCat is not used. Purchases can be restored with the same account on the same platform; Apple and Google purchases do not transfer between platforms. Store privacy policies apply.
YOUR CHOICES
Clear local data through device settings. There is no developer-hosted account to delete. Contact dionodonstudio@gmail.com for privacy questions or access/deletion requests. For data held by Apple or Google, also use their privacy controls; we cannot directly delete their store or advertising records.
AUDIENCE AND UPDATES
This is a general-audience game, not directed to children under 13. Gameplay does not ask for your name, email, age or precise location. Contact us if a child has provided personal information. This policy may change when the game or services change; see the date above.
SUPPORT
For missing ad removal, tap Restore purchases using the original store account. Restoration does not restore game progress. Email your platform, version and issue to dionodonstudio@gmail.com. Never send passwords or card details.
繁體中文摘要
不需註冊帳號，進度保存在裝置。AdMob可能處理概略位置、裝置識別碼、廣告互動與診斷資料；可從「廣告隱私設定」調整可用選項。內購由Apple／Google處理，我們不接收信用卡資料。移除廣告可用同一平台帳號恢復，無法跨平台轉移。刪除遊戲資料可能清除進度。隱私或遊戲問題請聯絡 dionodonstudio@gmail.com。