Emotional Intelligance
Five Core Components of Emotional Intelligence
Daniel Goleman developed a performance-based model of EQ to assess employee levels of emotional intelligence, as well as to identify areas of improvement. The model consists of five components, stated below.
Self Awareness
Individuals with high levels of emotional intelligence our comfortable with their own thoughts and emotions and understand how they impact on others. Understanding and accepting the way you feel is often the first step to overcoming it.
Self-Regulation
It is also important to be able to control and manage your impulses and emotions. Acting rashly or without caution can lead to mistakes being made and can often damage relationships with clients or colleagues.
Internal Motivation
Being driven by only money or material rewards is not a beneficial characteristic, according to Goleman. A passion for what you do is far better for your emotional intelligence. This leads to sustained motivation, clear decision making and a better understating of the organisation’s aims.
Empathy
Not only must you understand your own emotions, but understanding and reacting to the emotions of others is also important. Identifying a certain mood or emotion from a colleague or client and reacting to it can go a long way in developing your relationship.
Social Skills
Social skills are more than just being friendly. Goleman describes them as “friendliness with a purpose”, meaning everyone is treated politely and with respect, yet healthy relationships are then also used for personal and organizational benefit.