OUR HOSPITAL POLICY ON COVID-19:
Last Updated 07/28/21
While most COVID related restrictions have been lifted for our state, we continue to have guidelines in place for the protection of our staff and clients. We ask that our clients continue to have patience with us. There will still be times when our hospital is over booked and understaffed for one reason or another, so please understand that wait times will vary for all scheduled appointments whether they are for routine, sick or emergency services. As always, it is our mission to make your experience with our hospital the best it possibly can be.
Here are the current COVID-19 guidelines for our hospital:
-- When you arrive at our hospital – CALL, TEXT OR KNOCK ON THE FRONT DOOR BEFORE YOU WALK IN OUR DOOR! ALL clients MUST notify us before coming into the building! We still do not have a waiting room and do not plan on having one for the future. We found during the COVID shutdown, the patients that were coming in to our hospital had much less stress going straight to an exam room vs. having to wait in the waiting room with other pets and people. When you arrive for your pets’ appointment, if we have an open exam room, we will get you and your pet in right away. If all of our exam rooms are full, we will have you wait in your vehicle until one opens up..
-- Masks are no longer required for visits to our hospital.
-- Prior to visiting our hospital, please notify us if you or someone in your household has had any exposure/symptoms to COVID-19. We may need to reschedule your appointment or make special arrangements to limit staff exposure.
-- Upon request, we have hand sanitizers available for clients that are continuing to practice COVID safety protocols and will accommodate clients that wish to continue social distancing (6 feet between people) whenever possible.
-- We still frequently disinfect all clinical and common areas. Everything from pens to counters, exam tables and equipment we rely on to provide proper care for your pets.
-- All team members that are feeling unwell are not only staying home, but remaining home for at least 24 hours after a fever, or signs of a fever, have subsided.
-- If you are anxious about visiting public spaces, please contact our office. We are committed to making accommodations such as curbside and drop-off appointments. If you choose a curbside/drop-off appointment, make sure you provide our staff with a phone number(s) where you can reached should we have any questions during your pets’ examination. If you have questions or are uncertain about bringing your pet into the office, please call or text us at 419-734-5493 and we will do our best to assist you.
As always, if you have any concerns prior to your visit to our hospital, please feel free to call or text us with any questions that you might have
The Caring Staff at Harborview Animal Hospital