1. Privacy Protection Policy
This privacy protection policy applies to all personal data processed in our company's applications, websites, game services, and offline activities. As a data controller, our company collaborates with third parties, including data processors, for data processing.
The data processed in our services complies with the personal data protection laws of the countries where our services are provided.
2. Scope of Personal Information Processing Privacy Policy
Our company will not collect data beyond the necessary scope and will not collect specific data without the user's consent.
As described below, based on your specific use of this service, we will collect information from you, from third parties, and automatically through your use of our service. Some of this information is necessary, while some is optional.
To use this service, we require you to provide your email address or contact information for registration, direct account creation, or login via a third-party account (hereinafter referred to as a "third-party account"). When you perform these actions, we will collect the following necessary personal information:
Registration and Personal Information
- Google: Account, member identifier value, personal profile name
- Facebook: Account, member identifier value, personal profile name
- Apple: Account, member identifier value
- X: Account, member identifier value, personal profile name
- Kakao: Account, member identifier value, personal profile photo, personal profile name
- Xbox: Member identifier value, personal profile name
- PS: Member identifier value, personal profile name
- Steam: Member identifier value
- Epic Games: Member identifier value, personal profile name
Third-Party Account Information
When you log in via a third-party account, the personal information we collect may depend on your privacy settings for that third-party account.
We do not control how that third party collects, uses, and shares your personal information. For more information, you should review the relevant third party's privacy policy.
When you use this service, the following information may be collected:
- Character Name: We collect the in-game character names generated by customers.
- Age: For age verification purposes, we collect the birth dates of users before permitting them to use this service.
- Purchases: If you make purchases in this service through the store, we will collect and retain your purchase records and details. However, we will not receive your credit card number.
- Customer Service: We may collect emails, chat records, attachments, and customer feedback for customer inquiries, complaint handling, other business matters, delivery notifications, and customer support tasks.
- Security Authentication: We may collect country/region information and contact information for authentication purposes.
- Other Automatically Collected Information: Device identification code. We collect IP information, unique device identifier, device ID, advertising ID, application ID, or other identifiers.
- Nicknames, activity and usage records, game scores, points, access logs, misuse records and fraud detection information, device information (model, service provider information, operating system information, language and country/region information),
- Precise location data (GPS, with your consent)
- Domain name, browser type, operating system device type, and other statistical or technical information about your device or the version of our service you use.
3. Use and Legal Basis of Personal Information
The following laws serve as the basis. Additionally, users can withdraw their consent at any time on a consent basis.
Our company uses your personal information for the following purposes and processes it based on the following legal grounds:
3.1 To Enter into and Perform a Contract with You
- For account registration
- To provide and operate this service
- To process purchase details and confirm settlements
- To address your issues
3.2 For Our Legitimate Business Interests
- To respond to your requests, complaints, and correspondence, verify your identity, process transactions, provide technical support and troubleshooting, and for other customer service purposes
- To develop new products and services
- To identify members, prevent fraud, and detect misuse
- To send activity notifications to friends, user retrieval, and registration
- To better understand how users access and use our service and respond to user expectations and preferences
- For contest management
3.3 For Other Research and Analysis Purposes
- To protect the rights, health, and safety of others
- To determine, exercise, or defend our company's legal position and rights
- To send you activity information, marketing messages, and advertisements (applicable in Taiwan)
3.4 To Comply with Legal Obligations
- To comply with legal obligations as required by law or legal proceedings
- To comply with legal obligations in response to binding requests
- To comply with legal obligations regarding children's privacy protection laws
3.5 With Your Consent
- To track your geographic location when using our service
- For marketing communications (when not registered to use the service)
- To send you activity information, marketing messages, and advertisements
- To customize the content and information sent or displayed to you, provide personalized content, and support our company's service advertising.
4. Provision and Sharing of Personal Information
Our company will not sell your personal information. We will share or provide user personal information with third parties under the following circumstances, and all data sharing will be handled in a manner that protects user rights in accordance with the law.
4.1 User Consent
Personal information may only be provided to third parties with the explicit consent of the user. Such consent can be withdrawn at any time.
4.2 Compliance with Legal Obligations
When required by law, court orders, or regulatory authorities, personal information shall be provided in accordance with the relevant laws.
4.3 Business Transfers and Mergers
In the event of mergers, acquisitions, asset sales, or other corporate transactions involving our company, personal information may be transferred to the transaction counterparty. Users will receive appropriate notice after the completion of the transaction.
4.4 Prevention of Illegal Activities and Protection
Personal information may be provided to relevant authorities when necessary to prevent fraud, illegal activities, security threats, etc.
4.5 Aggregated or De-identified Information
Data may be aggregated in a way that does not individually identify users and shared with third parties for marketing, research, and analysis purposes.
4.6 Sharing with Service Providers
Our company may share personal information with trusted third-party service providers for service operations, settlement processing, customer support, etc. These providers will process data on our behalf, and we will ensure the security and confidentiality of the data through contracts.
5. Service Providers with Whom We May Share Your Personal Information Include:
[Entrusted Processing of Personal Information]
6. Cookie Policy
1) Cookie Information
Cookies are small text files sent by servers used for website operation to your browser and stored on your computer.
2) Purpose of Cookie Use
Our company analyzes the browsing history and time of both members and non-members visiting our official website and, with user consent, tracks interests and website visit counts to provide personalized services.
Our company and third-party analytics service providers use tracking technologies such as cookies, web beacons, tags, or scripts to collect statistical data.
In addition to website management, to understand how users use the website, our company obtains aggregated data from third-party analytics service providers using these technologies.
You have the right to prevent cookies from being stored on your hard drive. You can set your browser options to allow all cookies, request permission each time a cookie is stored, or prevent all cookies from being stored. However, if you refuse to store cookies, certain services may no longer be available.
[Methods to Enable or Disable Cookies]
1. Chrome
- (PC) Go to the menu in the upper-right corner of the browser, click Settings > Click Privacy & Security > Switch to Cookies and Other Site Data, and choose whether to accept or block cookies.
- (Mobile) In the menu in the upper-right corner of the application screen, click Settings > Click Site Settings in Advanced Settings > Switch to Cookies to turn on or off the option to allow cookies.
2. Edge
- In the options menu on the right side of the browser (e.g., Settings) > Settings > Click Cookies and Site Permissions in the left menu. In Stored Cookies and Data, choose Cookie and Site Data Management and Deletion. > Enable or disable cookie data storage and reading permissions (recommended).
3. Safari
- (MacOS) In the menu bar at the top left, click Safari > Click Settings > From the settings window, switch to Privacy Protection and turn on or off "Block All Cookies."
- (iOS) Settings > Select Safari in the application list > In Privacy Protection and Security, turn on or off "Block All Cookies."
4. Internet Explorer
- Browser's Tools menu > Internet Options > Privacy > Advanced Settings
Google may use external web analytics tools (e.g., Google Analytics) to allow advertisers to publish web ads and collect behavioral data.
1.Change Google Web Analytics Settings: https://tools.google.com/dlpage/gaoptout/
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- For other web analytics tools, block them in their respective ways.
1.Opt-Out of Targeted Advertising Settings:
- Online advertisers providing targeted advertising: Google, Facebook, X
- Behavioral data collection method: Automatically collected when users visit the official website or open the application.
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- Online behavioral targeted advertising: A marketing strategy that provides personalized services to users by analyzing their online behavior and search history, etc.
- Android: Click Privacy Settings and then choose to block ads.
- iOS: Click Privacy Settings and then choose "Limit Ad Tracking."
To change your cookie settings, please use the cookie settings menu at the bottom of our official website.
7. Age Restrictions
Our company complies with age restriction laws when providing services and collecting personal information.
7.1 Prohibition of Collecting Children's Personal Information
Our company does not intentionally collect personal information from children and does not target them for services.
If it is confirmed that a child has provided personal information, our company will immediately delete that information.
If it is determined that children's personal information has been stored with our company, please exit the service being used by the child or immediately contact our company's data protection department.
7.2 Age Restrictions Applicable in Specific Countries
Our company complies with age restrictions in accordance with the relevant laws of each country.
- EU: According to the GDPR, users under the age of 16 must obtain consent from their parents or legal guardians.
- US: According to COPPA, personal information is not collected from children under the age of 13.
- Japan: According to APPI, personal information is not collected from children under the age of 16.
- Taiwan: According to PDPA, personal information is not collected from children under the age of 18.
- Other Countries: Comply with the respective age restriction regulations and enforce restrictions in accordance with specific regional legal requirements.
Depending on the laws of the country where the service is used, additional confirmation procedures may be required as a measure taken in accordance with the laws of each country.
7.3 Restrictions on Interest-Based Advertising and Targeted Promotions
Our company does not display interest-based advertising or conduct targeted promotions for children.
7.4 Data Deletion Procedures
When our company confirms the collection of children's personal information, we will delete that information as promptly as possible.
Questions about the deletion procedures can be addressed through the following customer service channels.
7.5 Guidelines for Parents and Guardians
Our company recommends that parents or guardians monitor and guide their children's online activities.
If a guardian discovers that their child is using our company's service, please immediately cancel the service. If assistance is needed, please contact us immediately.
This policy applies to all our company's services. We strive to protect children's personal information by continuously improving privacy protection measures.
When providing services to children, our company processes children's personal information.
7.6 Age Verification Procedures
For children joining the service, our company may implement user age verification procedures.
Age verification may require users to provide information such as date of birth or age, age range, age verification documents (if necessary), etc.
The information collected during the age verification process will comply with legal requirements and will only be used to confirm eligibility for service provision.
After confirming the age, the information used for authentication will be immediately deleted or securely stored.
8. Data Retention Period
Our company complies with the following standards for the retention period of personal information.
8.1 Retention of Data During the Service Provision Period
Personal information will be retained for the minimum period necessary to provide the service while the user retains their account. During this period, the user's personal information will be used for service operations and will be immediately deleted upon account cancellation or service termination.
8.2 Retention of Data to Fulfill Legal Obligations and Contracts
Our company may retain personal information as necessary to comply with legal requirements or fulfill contractual obligations. For example, in cases where there are compliance obligations, dispute resolution, etc., the information will be retained for the minimum period required.
8.3 Data Deletion Procedures
If you submit a request to delete your account through the "Settings" in the game application or "My Information" on the homepage, we will securely delete your data within a maximum of 7 days.
Additionally, when a request to delete personal information is made, the data will be securely deleted within a maximum of 14 days and processed in a non-recoverable state. Furthermore, we regularly review the necessity of retaining data and periodically delete or anonymize unnecessary data.
8.4 Retention of Data for Business and Research Purposes
Except for legal obligations, some data may be retained for a period of time for research and business analysis. Even in such cases, the data will be anonymized or de-identified to ensure that individual identification is not possible.
9. Security of Personal Information
Our company is implementing the following security measures to protect your personal information:
9.1 Technical Protection Measures
Your personal information is protected through encryption technologies (such as TLS, AES, SHA) during processing. Additionally, access to personal information is minimized, and only authorized employees are granted access.
9.2 Physical Protection Measures
The facilities where servers and databases are located are physically secured and protected by security cameras and access control systems.
9.3 Management Protection Measures
Employees receive regular privacy protection and security training, and privacy protection supervisors oversee related work. Additionally, when entrusting personal information processing to third parties, strict contracts are required to comply with security measures.
9.4 Personal Information Breach and Infringement Response Plan
In the event of a personal information breach or infringement, an immediate response plan will be implemented to promptly notify the information subject and take measures to minimize damage. Swift action will be taken to recover and replace the leaked personal information, and timely reports will be made to the relevant authorities.
9.5 Security Inspections and Audits
Regular security audits are conducted to inspect security systems and improve security vulnerabilities. These measures confirm whether privacy protection measures are effectively implemented.
10. User Rights
You can exercise the rights explicitly stated in this privacy protection policy at any time. Your rights regarding personal information are as follows:
10.1 Right to Access and Portability
You may request to access the content of the personal information we have collected about you and its usage details. Additionally, you may request us to provide your personal information in a structured format to be transmitted to another service provider.
10.2 Right to Rectification and Erasure
If your personal data is inaccurate or incomplete, you may request rectification or updating. Additionally, under specific conditions, you may request us to delete the personal data we retain. This right applies when your personal data is no longer necessary or when required to fulfill a legal obligation.
10.3 Right to Restrict Processing
You may restrict the processing of your personal information. For example, you may request restriction when you dispute the accuracy of your personal information or when you need to object to the processing.
10.4 Right to Object
You may object to the processing of your personal information for specific purposes. In particular, you have the right to object to the processing of your personal information for the exercise of official authority or for marketing purposes.
- Method to Withdraw Consent for Marketing
10.5 Right to Object to Automated Decision-Making
You may object to decisions that have a legal impact on you as a result of automated processing and may request human intervention in such decisions.
10.6 Right to Withdraw Consent for Personal Information Processing
You may withdraw your consent for personal information processing at any time. However, withdrawing consent may affect your use of this service.
10.7 Right to Non-Discrimination
You have the right not to be discriminated against for exercising your personal information protection rights.
10.8 Right to Amend Information Provided to Third Parties
If your personal information has been provided to a third party and you request amendment or deletion of that information, we will immediately notify the third party to amend the information.
Contact Us:gwillzwine@gmail.com